Wireless adapter (USB) randomly loses WiFi

[Alex Torkelson]

Just after updating the OS/Ubuntu, I am noticing that my wireless adapter now randomly drops every couple of minutes - and only started happening after installing the Ubuntu base update.

I also perform updates every week, and depend on a wireless connection, so this is currently a huge issue in terms of actually functioning on Ubuntu.

ProblemType: Bug
DistroRelease: Ubuntu 22.04
Package: ubuntu-release-upgrader-core 1:22.04.14
ProcVersionSignature: Ubuntu 5.15.0-52.58-generic 5.15.60
Uname: Linux 5.15.0-52-generic x86_64
ApportVersion: 2.20.11-0ubuntu82.1
Architecture: amd64
CasperMD5CheckResult: pass
CrashDB: ubuntu
CurrentDesktop: ubuntu:GNOME
Date: Sun Oct 30 20:22:12 2022
InstallationDate: Installed on 2022-06-22 (131 days ago)
InstallationMedia: Ubuntu 22.04 LTS "Jammy Jellyfish" - Release amd64 (20220419)
PackageArchitecture: all
ProcEnviron:
 TERM=xterm-256color
 PATH=(custom, no user)
 XDG_RUNTIME_DIR=<set>
 LANG=en_US.UTF-8
 SHELL=/bin/bash
SourcePackage: ubuntu-release-upgrader
Symptom: ubuntu-release-upgrader
UpgradeStatus: No upgrade log present (probably fresh install)
---
ProblemType: Bug
ApportVersion: 2.20.11-0ubuntu82.1
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: alex 1773 F.... pulseaudio
 /dev/snd/pcmC0D0p: alex 1773 F...m pulseaudio
 /dev/snd/controlC1: alex 1773 F.... pulseaudio
CRDA: N/A
CasperMD5CheckResult: pass
CurrentDesktop: ubuntu:GNOME
DistroRelease: Ubuntu 22.04
InstallationDate: Installed on 2022-06-22 (131 days ago)
InstallationMedia: Ubuntu 22.04 LTS "Jammy Jellyfish" - Release amd64 (20220419)
MachineType: To be filled by O.E.M. To be filled by O.E.M.
Package: linux (not installed)
ProcEnviron:
 TERM=xterm-256color
 PATH=(custom, no user)
 XDG_RUNTIME_DIR=<set>
 LANG=en_US.UTF-8
 SHELL=/bin/bash
ProcFB: 0 radeondrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.15.0-52-generic root=UUID=e66ca7f7-f3f6-487c-967c-4293c9c2df1d ro quiet splash vt.handoff=7
ProcVersionSignature: Ubuntu 5.15.0-52.58-generic 5.15.60
RelatedPackageVersions:
 linux-restricted-modules-5.15.0-52-generic N/A
 linux-backports-modules-5.15.0-52-generic N/A
 linux-firmware 20220329.git681281e4-0ubuntu3.6
RfKill:
 0: phy0: Wireless LAN
  Soft blocked: no
  Hard blocked: no
Tags: wayland-session jammy
Uname: Linux 5.15.0-52-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip lpadmin lxd plugdev sambashare sudo
_MarkForUpload: True
dmi.bios.date: 04/07/2014
dmi.bios.release: 4.6
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: 2501
dmi.board.asset.tag: To be filled by O.E.M.
dmi.board.name: M5A99FX PRO R2.0
dmi.board.vendor: ASUSTeK COMPUTER INC.
dmi.board.version: Rev 1.xx
dmi.chassis.asset.tag: To Be Filled By O.E.M.
dmi.chassis.type: 3
dmi.chassis.vendor: To Be Filled By O.E.M.
dmi.chassis.version: To Be Filled By O.E.M.
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvr2501:bd04/07/2014:br4.6:svnTobefilledbyO.E.M.:pnTobefilledbyO.E.M.:pvrTobefilledbyO.E.M.:rvnASUSTeKCOMPUTERINC.:rnM5A99FXPROR2.0:rvrRev1.xx:cvnToBeFilledByO.E.M.:ct3:cvrToBeFilledByO.E.M.:skuSKU:
dmi.product.family: To be filled by O.E.M.
dmi.product.name: To be filled by O.E.M.
dmi.product.sku: SKU
dmi.product.version: To be filled by O.E.M.
dmi.sys.vendor: To be filled by O.E.M.

[Chris Guiver (guiverc)]

Thank you for taking the time to report this bug and helping to make Ubuntu better.

The ubuntu-release-upgrader tool upgrades your system from one release to another; your installation media was Ubuntu 22.04, where the tool would upgrade your release to Ubuntu 22.10 (the only upgrade it provides). You appear not to have used this tool at all.

As such you likely mean the Linux kernel package; I've amended the package to reflect that. Alas you initial report against the ubuntu-release-upgrade tool means details were not gathered on your wireless device, but on the 22.04->22.10 upgrade you appear not to have performed.

[Ubuntu Kernel Bot (ubuntu-kernel-bot)]

This bug is missing log files that will aid in diagnosing the problem. While running an Ubuntu kernel (not a mainline or third-party kernel) please enter the following command in a terminal window:

apport-collect 1995228

and then change the status of the bug to 'Confirmed'.

If, due to the nature of the issue you have encountered, you are unable to run this command, please add a comment stating that fact and change the bug status to 'Confirmed'.

This change has been made by an automated script, maintained by the Ubuntu Kernel Team.

[Alex Torkelson (tork90)]

Hi Chris,

This is actually my very first time using launchpad.net or reporting a Ubuntu issue after using it for a year now, so I'll admit ignorance on bug reporting.

But yes, at the moment I am currently on 22.04.1 LTS (Settings > About) and a recent update would cause random connectivity drops, followed by re-connection - and would happen every several minutes.

Is it possible that I used the wrong method for reporting this kind of issue?

[Alex Torkelson (tork90)]

Update: Issue isn't as bad all of a sudden, although now it seems to be every two hours that a drop occurs - and this only began after installing a Ubuntu update.

Further information, my computer has two SSD's - one with Ubuntu, the other with Windows 10. Windows 10 doesn't have any random wireless connectivity drops.

[Alex Torkelson (tork90)]

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