boot is failing shows error ACPI BIOS error (bug): could not resolve symbol [\_SB.PR00._CPC] I tried reinstalling ubuntu and erase the current files however the installer crashed.

Bug #1987996 reported by Louik David Ardila Blandon
6
This bug affects 1 person
Affects Status Importance Assigned to Milestone
linux (Ubuntu)
Confirmed
Undecided
Unassigned

Bug Description

I have read this is a kernel issue, however I don't know how to resolve it.

ProblemType: Bug
DistroRelease: Ubuntu 22.04
Package: ubiquity 22.04.15
ProcVersionSignature: Ubuntu 5.15.0-25.25-generic 5.15.30
Uname: Linux 5.15.0-25-generic x86_64
NonfreeKernelModules: zfs zunicode zavl icp zcommon znvpair
ApportVersion: 2.20.11-0ubuntu82
Architecture: amd64
CasperMD5CheckResult: pass
CasperVersion: 1.470
CurrentDesktop: ubuntu:GNOME
Date: Sun Aug 28 17:17:31 2022
InstallCmdLine: BOOT_IMAGE=/casper/vmlinuz file=/cdrom/preseed/ubuntu.seed maybe-ubiquity quiet splash ---
LiveMediaBuild: Ubuntu 22.04 LTS "Jammy Jellyfish" - Release amd64 (20220419)
ProcEnviron:
 LANGUAGE=en_US.UTF-8
 PATH=(custom, no user)
 XDG_RUNTIME_DIR=<set>
 LANG=en_US.UTF-8
 LC_NUMERIC=C.UTF-8
SourcePackage: ubiquity
UpgradeStatus: No upgrade log present (probably fresh install)

Revision history for this message
Louik David Ardila Blandon (louik01) wrote :
Revision history for this message
Chris Guiver (guiverc) wrote :

Thank you for taking the time to report this bug and helping to make Ubuntu better.

By filing this bug against `ubiquity`, you've reported an issue against the desktop installer, and details gained by the apport tool were geared at exploration of your installer issues.

I've changed the filing to be against the kernel (ie. linux) however it may still be difficult for any exploration given the reported detail includes almost no kernel details (instead getting installer details)

affects: ubiquity (Ubuntu) → linux (Ubuntu)
Revision history for this message
Ubuntu Kernel Bot (ubuntu-kernel-bot) wrote : Missing required logs.

This bug is missing log files that will aid in diagnosing the problem. While running an Ubuntu kernel (not a mainline or third-party kernel) please enter the following command in a terminal window:

apport-collect 1987996

and then change the status of the bug to 'Confirmed'.

If, due to the nature of the issue you have encountered, you are unable to run this command, please add a comment stating that fact and change the bug status to 'Confirmed'.

This change has been made by an automated script, maintained by the Ubuntu Kernel Team.

Changed in linux (Ubuntu):
status: New → Incomplete
Revision history for this message
Louik David Ardila Blandon (louik01) wrote :

Unfortunately I'm unable to access terminal

at this point when I boot I can only access the GNU GRUB menu is there any other way I can get those files?

Changed in linux (Ubuntu):
status: Incomplete → Confirmed
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