Bug #1987249 “Asus ROG Zephyrus GX701L sound problem” : Bugs : linux package : Ubuntu

Revision history for this message

Ubuntu Kernel Bot (ubuntu-kernel-bot) wrote on 2022-08-22: Missing required logs.

#1

This bug is missing log files that will aid in diagnosing the problem. While running an Ubuntu kernel (not a mainline or third-party kernel) please enter the following command in a terminal window:

apport-collect 1987249

and then change the status of the bug to 'Confirmed'.

If, due to the nature of the issue you have encountered, you are unable to run this command, please add a comment stating that fact and change the bug status to 'Confirmed'.

This change has been made by an automated script, maintained by the Ubuntu Kernel Team.

Changed in linux (Ubuntu):
status:	New → Incomplete

Revision history for this message

Ivan (iwanche) wrote on 2022-08-22:

#2

Download full text (5.4 KiB)

```
System:
  Kernel: 5.15.0-43-generic x86_64 bits: 64 compiler: gcc v: 11.2.0
    Desktop: GNOME 42.2 tk: GTK 3.24.33 wm: gnome-shell dm: GDM3 42.0
    Distro: Ubuntu 22.04.1 LTS (Jammy Jellyfish)
Machine:
  Type: Laptop System: ASUSTeK product: ROG Zephyrus S17 GX701LWS_GX701LWS
    v: 1.0 serial: <superuser required>
  Mobo: ASUSTeK model: GX701LWS v: 1.0 serial: <superuser required>
    UEFI: American Megatrends v: GX701LWS.310 date: 04/19/2021
Battery:
  ID-1: BAT0 charge: 66.1 Wh (100.0%) condition: 66.1/76.0 Wh (87.0%)
    volts: 15.8 min: 15.8 model: ASUSTeK ASUS Battery type: Li-ion serial: N/A
    status: Not charging cycles: 63
  Device-1: hidpp_battery_0 model: Logitech Wireless Mouse B330/M330/M331
    serial: <filter> charge: 55% (should be ignored) rechargeable: yes
    status: Discharging
CPU:
  Info: 6-core model: Intel Core i7-10750H bits: 64 type: MT MCP smt: enabled
    arch: Comet Lake rev: 2 cache: L1: 384 KiB L2: 1.5 MiB L3: 12 MiB
  Speed (MHz): avg: 899 high: 908 min/max: 800/5000 cores: 1: 908 2: 894
    3: 900 4: 900 5: 898 6: 900 7: 900 8: 899 9: 900 10: 896 11: 900 12: 900
    bogomips: 62399
  Flags: avx avx2 ht lm nx pae sse sse2 sse3 sse4_1 sse4_2 ssse3 vmx
Graphics:
  Device-1: NVIDIA TU104BM [GeForce RTX 2070 SUPER Mobile / Max-Q]
    vendor: ASUSTeK driver: nvidia v: 515.65.01 pcie: speed: 8 GT/s lanes: 8
    ports: active: none off: eDP-1 empty: DP-1,DP-2,HDMI-A-1 bus-ID: 01:00.0
    chip-ID: 10de:1ed1 class-ID: 0300
  Display: x11 server: X.Org v: 1.21.1.3 compositor: gnome-shell driver: X:
    loaded: nvidia unloaded: fbdev,modesetting,nouveau,vesa gpu: nvidia
    display-ID: :0 screens: 1
  Screen-1: 0 s-res: 1920x1080 s-dpi: 128 s-size: 381x211mm (15.0x8.3")
    s-diag: 436mm (17.1")
  Monitor-1: DP-4 res: 1920x1080 dpi: 128 size: 380x210mm (15.0x8.3")
    diag: 434mm (17.1")
  OpenGL: renderer: NVIDIA GeForce RTX 2070 Super/PCIe/SSE2
    v: 4.6.0 NVIDIA 515.65.01 direct render: Yes
Audio:
  Device-1: Intel Comet Lake PCH cAVS vendor: ASUSTeK driver: snd_hda_intel
    v: kernel bus-ID: 00:1f.3 chip-ID: 8086:06c8 class-ID: 0403
  Device-2: NVIDIA TU104 HD Audio vendor: ASUSTeK driver: snd_hda_intel
    v: kernel pcie: speed: 8 GT/s lanes: 8 bus-ID: 01:00.1 chip-ID: 10de:10f8
    class-ID: 0403
  Sound Server-1: ALSA v: k5.15.0-43-generic running: yes
  Sound Server-2: PulseAudio v: 15.99.1 running: yes
  Sound Server-3: PipeWire v: 0.3.56 running: yes
Network:
  Device-1: Intel Comet Lake PCH CNVi WiFi driver: iwlwifi v: kernel
    bus-ID: 00:14.3 chip-ID: 8086:06f0 class-ID: 0280
  IF: wlo1 state: up mac: <filter>
Bluetooth:
  Device-1: Intel AX201 Bluetooth type: USB driver: btusb v: 0.8
    bus-ID: 1-14:4 chip-ID: 8087:0026 class-ID: e001
  Report: hciconfig ID: hci0 rfk-id: 1 state: up address: <filter>
    bt-v: 3.0 lmp-v: 5.2 sub-v: 237e hci-v: 5.2 rev: 237e
Drives:
  Local Storage: total: 931.51 GiB used: 22.74 GiB (2.4%)
  ID-1: /dev/nvme0n1 vendor: Corsair model: Force MP600 size: 931.51 GiB
    speed: 63.2 Gb/s lanes: 4 type: SSD serial: <filter> rev: EGFM11.3
    temp: 34.9 C scheme: GPT
Partition:
  ID-1: / size: 26.55 GiB used: 13.56 GiB (51.1%) fs: ext4
    dev: /dev/nvme0n1p5
  ID-2: /boo...

```
System:
  Kernel: 5.15.0-43-generic x86_64 bits: 64 compiler: gcc v: 11.2.0
    Desktop: GNOME 42.2 tk: GTK 3.24.33 wm: gnome-shell dm: GDM3 42.0
    Distro: Ubuntu 22.04.1 LTS (Jammy Jellyfish)
Machine:
  Type: Laptop System: ASUSTeK product: ROG Zephyrus S17 GX701LWS_GX701LWS
    v: 1.0 serial: <superuser required>
  Mobo: ASUSTeK model: GX701LWS v: 1.0 serial: <superuser required>
    UEFI: American Megatrends v: GX701LWS.310 date: 04/19/2021
Battery:
  ID-1: BAT0 charge: 66.1 Wh (100.0%) condition: 66.1/76.0 Wh (87.0%)
    volts: 15.8 min: 15.8 model: ASUSTeK ASUS Battery type: Li-ion serial: N/A
    status: Not charging cycles: 63
  Device-1: hidpp_battery_0 model: Logitech Wireless Mouse B330/M330/M331
    serial: <filter> charge: 55% (should be ignored) rechargeable: yes
    status: Discharging
CPU:
  Info: 6-core model: Intel Core i7-10750H bits: 64 type: MT MCP smt: enabled
    arch: Comet Lake rev: 2 cache: L1: 384 KiB L2: 1.5 MiB L3: 12 MiB
  Speed (MHz): avg: 899 high: 908 min/max: 800/5000 cores: 1: 908 2: 894
    3: 900 4: 900 5: 898 6: 900 7: 900 8: 899 9: 900 10: 896 11: 900 12: 900
    bogomips: 62399
  Flags: avx avx2 ht lm nx pae sse sse2 sse3 sse4_1 sse4_2 ssse3 vmx
Graphics:
  Device-1: NVIDIA TU104BM [GeForce RTX 2070 SUPER Mobile / Max-Q]
    vendor: ASUSTeK driver: nvidia v: 515.65.01 pcie: speed: 8 GT/s lanes: 8
    ports: active: none off: eDP-1 empty: DP-1,DP-2,HDMI-A-1 bus-ID: 01:00.0
    chip-ID: 10de:1ed1 class-ID: 0300
  Display: x11 server: X.Org v: 1.21.1.3 compositor: gnome-shell driver: X:
    loaded: nvidia unloaded: fbdev,modesetting,nouveau,vesa gpu: nvidia
    display-ID: :0 screens: 1
  Screen-1: 0 s-res: 1920x1080 s-dpi: 128 s-size: 381x211mm (15.0x8.3")
    s-diag: 436mm (17.1")
  Monitor-1: DP-4 res: 1920x1080 dpi: 128 size: 380x210mm (15.0x8.3")
    diag: 434mm (17.1")
  OpenGL: renderer: NVIDIA GeForce RTX 2070 Super/PCIe/SSE2
    v: 4.6.0 NVIDIA 515.65.01 direct render: Yes
Audio:
  Device-1: Intel Comet Lake PCH cAVS vendor: ASUSTeK driver: snd_hda_intel
    v: kernel bus-ID: 00:1f.3 chip-ID: 8086:06c8 class-ID: 0403
  Device-2: NVIDIA TU104 HD Audio vendor: ASUSTeK driver: snd_hda_intel
    v: kernel pcie: speed: 8 GT/s lanes: 8 bus-ID: 01:00.1 chip-ID: 10de:10f8
    class-ID: 0403
  Sound Server-1: ALSA v: k5.15.0-43-generic running: yes
  Sound Server-2: PulseAudio v: 15.99.1 running: yes
  Sound Server-3: PipeWire v: 0.3.56 running: yes
Network:
  Device-1: Intel Comet Lake PCH CNVi WiFi driver: iwlwifi v: kernel
    bus-ID: 00:14.3 chip-ID: 8086:06f0 class-ID: 0280
  IF: wlo1 state: up mac: <filter>
Bluetooth:
  Device-1: Intel AX201 Bluetooth type: USB driver: btusb v: 0.8
    bus-ID: 1-14:4 chip-ID: 8087:0026 class-ID: e001
  Report: hciconfig ID: hci0 rfk-id: 1 state: up address: <filter>
    bt-v: 3.0 lmp-v: 5.2 sub-v: 237e hci-v: 5.2 rev: 237e
Drives:
  Local Storage: total: 931.51 GiB used: 22.74 GiB (2.4%)
  ID-1: /dev/nvme0n1 vendor: Corsair model: Force MP600 size: 931.51 GiB
    speed: 63.2 Gb/s lanes: 4 type: SSD serial: <filter> rev: EGFM11.3
    temp: 34.9 C scheme: GPT
Partition:
  ID-1: / size: 26.55 GiB used: 13.56 GiB (51.1%) fs: ext4
    dev: /dev/nvme0n1p5
  ID-2: /boot/efi size: 96 MiB used: 32.5 MiB (33.8%) fs: vfat
    dev: /dev/nvme0n1p1
  ID-3: /home size: 75.54 GiB used: 9.15 GiB (12.1%) fs: ext4
    dev: /dev/nvme0n1p7
Swap:
  ID-1: swap-1 type: partition size: 15.83 GiB used: 0 KiB (0.0%)
    priority: -2 dev: /dev/nvme0n1p6
Sensors:
  System Temperatures: cpu: 59.0 C pch: 55.0 C mobo: N/A gpu: nvidia
    temp: 57 C
  Fan Speeds (RPM): cpu: 3600
Repos:
  Packages: 2236 note: see --pkg apt: 2221 snap: 15
  Active apt repos in: /etc/apt/sources.list
    1: deb http://ubuntu.grad.hr/ubuntu/ jammy main restricted
    2: deb http://ubuntu.grad.hr/ubuntu/ jammy-updates main restricted
    3: deb http://ubuntu.grad.hr/ubuntu/ jammy universe
    4: deb http://ubuntu.grad.hr/ubuntu/ jammy-updates universe
    5: deb http://ubuntu.grad.hr/ubuntu/ jammy multiverse
    6: deb http://ubuntu.grad.hr/ubuntu/ jammy-updates multiverse
    7: deb http://ubuntu.grad.hr/ubuntu/ jammy-backports main restricted universe multiverse
    8: deb http://ubuntu.grad.hr/ubuntu/ jammy-security main restricted
    9: deb http://ubuntu.grad.hr/ubuntu/ jammy-security universe
    10: deb http://ubuntu.grad.hr/ubuntu/ jammy-security multiverse
  No active apt repos in: /etc/apt/sources.list.d/archive_uri-https_dl_winehq_org_wine-builds_ubuntu_-jammy.list
  No active apt repos in: /etc/apt/sources.list.d/atom.list
  Active apt repos in: /etc/apt/sources.list.d/google-chrome.list
    1: deb [arch=amd64] https://dl.google.com/linux/chrome/deb/ stable main
  No active apt repos in: /etc/apt/sources.list.d/otto-kesselgulasch-ubuntu-gimp-jammy.list
  Active apt repos in: /etc/apt/sources.list.d/pipewire-debian-ubuntu-pipewire-upstream-jammy.list
    1: deb https://ppa.launchpadcontent.net/pipewire-debian/pipewire-upstream/ubuntu/ jammy main
  Active apt repos in: /etc/apt/sources.list.d/skype-stable.list
    1: deb [arch=amd64 signed-by=/etc/apt/trusted.gpg.d/skype-stable-archive-keyring.gpg] https://repo.skype.com/deb stable main
  Active apt repos in: /etc/apt/sources.list.d/winehq-jammy.sources
    1: deb [arch=amd64 i386] https://dl.winehq.org/wine-builds/ubuntu jammy main
Info:
  Processes: 351 Uptime: 1h 34m wakeups: 7 Memory: 15.36 GiB
  used: 4.1 GiB (26.7%) Init: systemd v: 249 runlevel: 5 Compilers:
  gcc: 11.2.0 alt: 11 Shell: Bash v: 5.1.16 running-in: gnome-terminal
  inxi: 3.3.13
```

Changed in linux (Ubuntu):
status:	Incomplete → Confirmed

Ivan (iwanche) on 2022-08-22

description:

updated

Revision history for this message

Ivan (iwanche) wrote on 2022-08-22: AlsaInfo.txt

#3

AlsaInfo.txt Edit (47.4 KiB, text/plain)

apport information

tags:	added: apport-collected jammy
description:	updated

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Ivan (iwanche) wrote on 2022-08-22: CRDA.txt

#4

CRDA.txt Edit (2.8 KiB, text/plain)

apport information

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Ivan (iwanche) wrote on 2022-08-22: CurrentDmesg.txt

#5

CurrentDmesg.txt Edit (99.0 KiB, text/plain)

apport information

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Ivan (iwanche) wrote on 2022-08-22: IwConfig.txt

#6

IwConfig.txt Edit (469 bytes, text/plain)

apport information

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Ivan (iwanche) wrote on 2022-08-22: Lspci.txt

#7

Lspci.txt Edit (19.7 KiB, text/plain)

apport information

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Ivan (iwanche) wrote on 2022-08-22: Lspci-vt.txt

#8

Lspci-vt.txt Edit (1.8 KiB, text/plain)

apport information

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Ivan (iwanche) wrote on 2022-08-22: Lsusb.txt

#9

Lsusb.txt Edit (619 bytes, text/plain)

apport information

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Ivan (iwanche) wrote on 2022-08-22: Lsusb-t.txt

#10

Lsusb-t.txt Edit (1000 bytes, text/plain)

apport information

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Ivan (iwanche) wrote on 2022-08-22: Lsusb-v.txt

#11

Lsusb-v.txt Edit (29.2 KiB, text/plain)

apport information

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Ivan (iwanche) wrote on 2022-08-22: PaInfo.txt

#12

PaInfo.txt Edit (93.4 KiB, text/plain)

apport information

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Ivan (iwanche) wrote on 2022-08-22: ProcCpuinfo.txt

#13

ProcCpuinfo.txt Edit (18.2 KiB, text/plain)

apport information

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Ivan (iwanche) wrote on 2022-08-22: ProcCpuinfoMinimal.txt

#14

ProcCpuinfoMinimal.txt Edit (1.5 KiB, text/plain)

apport information

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Ivan (iwanche) wrote on 2022-08-22: ProcEnviron.txt

#15

ProcEnviron.txt Edit (256 bytes, text/plain)

apport information

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Ivan (iwanche) wrote on 2022-08-22: ProcInterrupts.txt

#16

ProcInterrupts.txt Edit (10.5 KiB, text/plain)

apport information

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Ivan (iwanche) wrote on 2022-08-22: ProcModules.txt

#17

ProcModules.txt Edit (9.7 KiB, text/plain)

apport information

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Ivan (iwanche) wrote on 2022-08-22: PulseList.txt

#18

PulseList.txt Edit (26.8 KiB, text/plain)

apport information

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Ivan (iwanche) wrote on 2022-08-22: RfKill.txt

#19

RfKill.txt Edit (112 bytes, text/plain)

apport information

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Ivan (iwanche) wrote on 2022-08-22: UdevDb.txt

#20

UdevDb.txt Edit (287.4 KiB, text/plain)

apport information

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Ivan (iwanche) wrote on 2022-08-22: WifiSyslog.txt

#21

WifiSyslog.txt Edit (126.9 KiB, text/plain)

apport information

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Ivan (iwanche) wrote on 2022-08-22: acpidump.txt

#22

acpidump.txt Edit (1.8 MiB, text/plain)

apport information

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Ivan (iwanche) wrote on 2022-08-28:

#23

RtHDDump.txt Edit (2.1 MiB, text/plain)

This is a dump from Windows in the attachment.

Can someone finally help me and solve this problem, and finally get sound from the speakers?

Ivan (iwanche) on 2022-10-10

Changed in linux (Ubuntu):
status:	Confirmed → New

Revision history for this message

Ubuntu Kernel Bot (ubuntu-kernel-bot) wrote on 2022-10-10: Status changed to Confirmed

#24

This change was made by a bot.

Changed in linux (Ubuntu):
status:	New → Confirmed

Revision history for this message

Ivan (iwanche) wrote on 2023-11-21:

#25

Hello team,

Any update?

Ubuntu
linux package

Asus ROG Zephyrus GX701L sound problem

Bug Description

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Ubuntulinux package

Asus ROG Zephyrus GX701L sound problem

Bug Description

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Ubuntu
linux package