fan doesn't work

Bug #1986857 reported by joe w
6
This bug affects 1 person
Affects Status Importance Assigned to Milestone
linux (Ubuntu)
Confirmed
Undecided
Unassigned

Bug Description

The fan does not work in either the current version of ubuntu or previous (focal fossa). it was working a few months ago, so this may be new to this kernel, i didn't discover when it stopped working directly :(

symptoms: gets very hot. no fan. eventually blackscreens while the power remains on. `sensors-detect` eventually outputs:
```
Sorry, no sensors were detected.
This is relatively common on laptops, where thermal management is
handled by ACPI rather than the OS.
```

`sensors` output is as follows:
```
jdub@compy4:~$ sudo sensors
iwlwifi_1-virtual-0
Adapter: Virtual device
temp1: +41.0°C

asus-isa-0000
Adapter: ISA adapter
cpu_fan: 2900 RPM

nvme-pci-0500
Adapter: PCI adapter
Composite: +55.9°C (low = -5.2°C, high = +83.8°C)
                       (crit = +87.8°C)

BAT0-acpi-0
Adapter: ACPI interface
in0: 15.83 V

amdgpu-pci-0600
Adapter: PCI adapter
vddgfx: 756.00 mV
vddnb: 874.00 mV
edge: +51.0°C
slowPPT: 2.00 mW

ucsi_source_psy_USBC000:001-isa-0000
Adapter: ISA adapter
in0: 0.00 V (min = +0.00 V, max = +0.00 V)
curr1: 0.00 A (max = +0.00 A)

k10temp-pci-00c3
Adapter: PCI adapter
Tctl: +52.9°C

nvme-pci-0400
Adapter: PCI adapter
Composite: +32.9°C (low = -0.1°C, high = +76.8°C)
                       (crit = +79.8°C)

acpitz-acpi-0
Adapter: ACPI interface
temp1: +52.0°C (crit = +120.0°C)
```

Description: Ubuntu 22.04.1 LTS
Release: 22.04

ProblemType: Bug
DistroRelease: Ubuntu 22.04
Package: linux-image-5.15.0-46-generic 5.15.0-46.49
ProcVersionSignature: Ubuntu 5.15.0-46.49-generic 5.15.39
Uname: Linux 5.15.0-46-generic x86_64
NonfreeKernelModules: nvidia_modeset nvidia
ApportVersion: 2.20.11-0ubuntu82.1
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC2: jdub 2341 F.... pulseaudio
 /dev/snd/controlC0: jdub 2341 F.... pulseaudio
 /dev/snd/controlC1: jdub 2341 F.... pulseaudio
CRDA: N/A
CasperMD5CheckResult: unknown
CurrentDesktop: ubuntu:GNOME
Date: Wed Aug 17 12:51:23 2022
InstallationDate: Installed on 2021-04-08 (496 days ago)
InstallationMedia: Ubuntu 20.04.2.0 LTS "Focal Fossa" - Release amd64 (20210209.1)
MachineType: ASUSTeK COMPUTER INC. ROG Zephyrus G15 GA502IU_GA502IU
ProcFB: 0 amdgpudrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.15.0-46-generic root=UUID=84a0282e-1a9f-4814-a551-45a4be446ec9 ro
RelatedPackageVersions:
 linux-restricted-modules-5.15.0-46-generic N/A
 linux-backports-modules-5.15.0-46-generic N/A
 linux-firmware 20220329.git681281e4-0ubuntu3.4
SourcePackage: linux
UpgradeStatus: Upgraded to jammy on 2022-08-17 (0 days ago)
dmi.bios.date: 12/30/2020
dmi.bios.release: 5.16
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: GA502IU.221
dmi.board.asset.tag: ATN12345678901234567
dmi.board.name: GA502IU
dmi.board.vendor: ASUSTeK COMPUTER INC.
dmi.board.version: 1.0
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: ASUSTeK COMPUTER INC.
dmi.chassis.version: 1.0
dmi.ec.firmware.release: 3.13
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrGA502IU.221:bd12/30/2020:br5.16:efr3.13:svnASUSTeKCOMPUTERINC.:pnROGZephyrusG15GA502IU_GA502IU:pvr1.0:rvnASUSTeKCOMPUTERINC.:rnGA502IU:rvr1.0:cvnASUSTeKCOMPUTERINC.:ct10:cvr1.0:sku:
dmi.product.family: ROG Zephyrus G15
dmi.product.name: ROG Zephyrus G15 GA502IU_GA502IU
dmi.product.version: 1.0
dmi.sys.vendor: ASUSTeK COMPUTER INC.

Revision history for this message
joe w (joetheguy) wrote :
Revision history for this message
Ubuntu Kernel Bot (ubuntu-kernel-bot) wrote : Status changed to Confirmed

This change was made by a bot.

Changed in linux (Ubuntu):
status: New → Confirmed
To post a comment you must log in.
This report contains Public information  
Everyone can see this information.

Other bug subscribers

Remote bug watches

Bug watches keep track of this bug in other bug trackers.