DELL XPS-15-9500 fails to resume after suspend

Bug #1982319 reported by Philippe
22
This bug affects 3 people
Affects Status Importance Assigned to Milestone
linux (Ubuntu)
Confirmed
Undecided
Unassigned

Bug Description

On Ubuntu 22.04, after a suspend (lid close) the system does not wake up any more.
I have to hard-resetthe system to reboot.

I have a Dell XPS-15 9500 with Nvidia Drivers 515 (they are probably the cause of the issue).

Description: Ubuntu 22.04 LTS
Release: 22.04

see also:

https://bugs.launchpad.net/bugs/1975454

ProblemType: Bug
DistroRelease: Ubuntu 22.04
Package: linux-image-5.15.0-41-generic 5.15.0-41.44
ProcVersionSignature: Ubuntu 5.15.0-41.44-generic 5.15.39
Uname: Linux 5.15.0-41-generic x86_64
NonfreeKernelModules: nvidia_modeset nvidia
ApportVersion: 2.20.11-0ubuntu82.1
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: philippe 2022 F.... pulseaudio
CRDA: N/A
CasperMD5CheckResult: pass
CurrentDesktop: ubuntu:GNOME
Date: Wed Jul 20 10:12:46 2022
InstallationDate: Installed on 2022-07-03 (16 days ago)
InstallationMedia: Ubuntu 22.04 LTS "Jammy Jellyfish" - Release amd64 (20220419)
MachineType: Dell Inc. XPS 15 9500
ProcFB: 0 i915drmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.15.0-41-generic root=UUID=809645c5-d7c6-4ae8-9a08-351edabdbb7b ro quiet splash vt.handoff=7
RelatedPackageVersions:
 linux-restricted-modules-5.15.0-41-generic N/A
 linux-backports-modules-5.15.0-41-generic N/A
 linux-firmware 20220329.git681281e4-0ubuntu3.2
SourcePackage: linux
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 05/13/2022
dmi.bios.release: 1.15
dmi.bios.vendor: Dell Inc.
dmi.bios.version: 1.15.1
dmi.board.name: 05XYW7
dmi.board.vendor: Dell Inc.
dmi.board.version: A00
dmi.chassis.type: 10
dmi.chassis.vendor: Dell Inc.
dmi.modalias: dmi:bvnDellInc.:bvr1.15.1:bd05/13/2022:br1.15:svnDellInc.:pnXPS159500:pvr:rvnDellInc.:rn05XYW7:rvrA00:cvnDellInc.:ct10:cvr:sku097D:
dmi.product.family: XPS
dmi.product.name: XPS 15 9500
dmi.product.sku: 097D
dmi.sys.vendor: Dell Inc.

Revision history for this message
Philippe (philippepiatkiewitz) wrote :
Revision history for this message
Philippe (philippepiatkiewitz) wrote :

Attaxched is the boot log of the session where the but happened.

The relevant section is:

Jul 20 08:21:07 philippe-XPS-15 systemd-logind[805]: Lid opened.
Jul 20 08:21:09 philippe-XPS-15 systemd[1]: NetworkManager-dispatcher.service: Deactivated successfully.
Jul 20 08:21:20 philippe-XPS-15 gsd-power[2784]: Failed to acquire idle monitor proxy: Timeout was reached
Jul 20 08:21:20 philippe-XPS-15 gsd-power[2784]: Error setting property 'PowerSaveMode' on interface org.gnome.Mutter.DisplayConfig: Timeout was reached (g-io-error-quark, 24)
Jul 20 08:21:20 philippe-XPS-15 gsd-power[2784]: Error setting property 'PowerSaveMode' on interface org.gnome.Mutter.DisplayConfig: Timeout was reached (g-io-error-quark, 24)
Jul 20 08:21:20 philippe-XPS-15 gsd-power[2784]: Error setting property 'PowerSaveMode' on interface org.gnome.Mutter.DisplayConfig: Timeout was reached (g-io-error-quark, 24)
Jul 20 08:21:20 philippe-XPS-15 systemd[1]: Reached target Sleep.
Jul 20 08:21:20 philippe-XPS-15 systemd[1]: Starting Record successful boot for GRUB...
Jul 20 08:21:20 philippe-XPS-15 systemd[1]: Starting NVIDIA system suspend actions...
Jul 20 08:21:20 philippe-XPS-15 suspend[8292]: nvidia-suspend.service
Jul 20 08:21:20 philippe-XPS-15 logger[8292]: <13>Jul 20 08:21:20 suspend: nvidia-suspend.service
Jul 20 08:21:20 philippe-XPS-15 systemd[1]: grub-common.service: Deactivated successfully.
Jul 20 08:21:20 philippe-XPS-15 systemd[1]: Finished Record successful boot for GRUB.
Jul 20 08:21:20 philippe-XPS-15 systemd[1]: Starting GRUB failed boot detection...
Jul 20 08:21:20 philippe-XPS-15 systemd[1]: grub-initrd-fallback.service: Deactivated successfully.
Jul 20 08:21:20 philippe-XPS-15 systemd[1]: Finished GRUB failed boot detection.
Jul 20 08:21:28 philippe-XPS-15 gsd-color[2772]: failed to set xrandr-Sharp Corporation color transform matrix: Timeout was reached
Jul 20 08:21:29 philippe-XPS-15 systemd-logind[805]: Power key pressed.

Revision history for this message
Ubuntu Kernel Bot (ubuntu-kernel-bot) wrote : Status changed to Confirmed

This change was made by a bot.

Changed in linux (Ubuntu):
status: New → Confirmed
Revision history for this message
Daniel van Vugt (vanvugt) wrote :

Does that log show it sleeping twice?

Jul 19 23:00 - System is suspended
Jul 20 08:20 - System wakes up
Jul 20 08:21 - Lid opened and system put to sleep again?

Revision history for this message
Philippe (philippepiatkiewitz) wrote :

What I did was:

open the lid
-> system did not wake properly
close lid
-> system did not go back to sleep either
open lid
-> system was still in the same state
press and hold power button for hard reset
-> system rebooted

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