Comment 27 for bug 1981433

Revision history for this message
Swastik Harish (swastikharish) wrote : Re: [Bug 1981433] Re: [Asus Zenbook UX3402ZA] Sound doesn't work at all

I am facing the same problem. Same machine running Ubuntu 21.10. Would it
help if i also uploaded the outputs of the commands?

On Wed, 26 Oct, 2022, 2:00 am Arun, <email address hidden> wrote:

> I have send you the output of the above commands. Hope they are useful
> :)
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1981433
>
> Title:
> [Asus Zenbook UX3402ZA] Sound doesn't work at all
>
> Status in linux package in Ubuntu:
> Confirmed
>
> Bug description:
> Sound/speakers don't work at all on Asus Zenbook 14 OLED and other
> similar models with Realtek ALC294.
>
> No solution works. Audio is not muted, tried adding snd-hda arguments
> - no dice.
>
> This has been reported numerous times, when will a fix finally be
> rolled out?!
>
> ProblemType: Bug
> DistroRelease: Ubuntu 22.04
> Package: linux-image-5.15.0-41-generic 5.15.0-41.44
> ProcVersionSignature: Ubuntu 5.15.0-41.44-generic 5.15.39
> Uname: Linux 5.15.0-41-generic x86_64
> ApportVersion: 2.20.11-0ubuntu82.1
> Architecture: amd64
> AudioDevicesInUse:
> USER PID ACCESS COMMAND
> /dev/snd/controlC0: martin 1730 F.... pulseaudio
> CRDA: N/A
> CasperMD5CheckResult: pass
> CurrentDesktop: ubuntu:GNOME
> Date: Tue Jul 12 13:57:05 2022
> InstallationDate: Installed on 2022-07-12 (0 days ago)
> InstallationMedia: Ubuntu 22.04 LTS "Jammy Jellyfish" - Release amd64
> (20220419)
> MachineType: ASUSTeK COMPUTER INC. Zenbook UX3402ZA_UX3402ZA
> ProcFB: 0 i915drmfb
> ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.15.0-41-generic
> root=UUID=40c924aa-99ad-4770-a66d-33d3359f6053 ro quiet splash vt.handoff=7
> RelatedPackageVersions:
> linux-restricted-modules-5.15.0-41-generic N/A
> linux-backports-modules-5.15.0-41-generic N/A
> linux-firmware
> 20220329.git681281e4-0ubuntu3.2
> SourcePackage: linux
> UpgradeStatus: No upgrade log present (probably fresh install)
> dmi.bios.date: 06/15/2022
> dmi.bios.release: 5.25
> dmi.bios.vendor: American Megatrends International, LLC.
> dmi.bios.version: UX3402ZA.305
> dmi.board.asset.tag: ATN12345678901234567
> dmi.board.name: UX3402ZA
> dmi.board.vendor: ASUSTeK COMPUTER INC.
> dmi.board.version: 1.0
> dmi.chassis.asset.tag: No Asset Tag
> dmi.chassis.type: 31
> dmi.chassis.vendor: ASUSTeK COMPUTER INC.
> dmi.chassis.version: 1.0
> dmi.ec.firmware.release: 3.5
> dmi.modalias:
> dmi:bvnAmericanMegatrendsInternational,LLC.:bvrUX3402ZA.305:bd06/15/2022:br5.25:efr3.5:svnASUSTeKCOMPUTERINC.:pnZenbookUX3402ZA_UX3402ZA:pvr1.0:rvnASUSTeKCOMPUTERINC.:rnUX3402ZA:rvr1.0:cvnASUSTeKCOMPUTERINC.:ct31:cvr1.0:sku:
> dmi.product.family: Zenbook
> dmi.product.name: Zenbook UX3402ZA_UX3402ZA
> dmi.product.version: 1.0
> dmi.sys.vendor: ASUSTeK COMPUTER INC.
>
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>