kernel 4.15.0.177 break everything on Dell XPS 15 9570

Bug #1973482 reported by B Este
44
This bug affects 9 people
Affects Status Importance Assigned to Milestone
linux (Ubuntu)
Confirmed
Undecided
Unassigned

Bug Description

There are many issues including:

- wireless card DISBLED / UNCLAIMED
- no sound output device listed
- strange electrical noise in the speakers when the cpu is under load
- mounting /boot/efi hangs for 1m30
- various services not starting (snap, etc)

Rolling back to 4.15.0.176 fixes all the issues.

Can you let me know which logs I could provide to help?

Thank you

ProblemType: Bug
DistroRelease: Ubuntu 18.04
Package: linux-image-4.15.0-177-generic 4.15.0-177.186
ProcVersionSignature: Ubuntu 4.15.0-177.186-generic 4.15.18
Uname: Linux 4.15.0-177-generic x86_64
ApportVersion: 2.20.9-0ubuntu7.27
Architecture: amd64
AudioDevicesInUse: Error: command ['fuser', '-v', '/dev/snd/seq', '/dev/snd/timer'] failed with exit code 1:
CurrentDesktop: ubuntu:GNOME
Date: Mon May 16 00:39:58 2022
InstallationDate: Installed on 2018-12-15 (1247 days ago)
InstallationMedia: Ubuntu 18.04.1 LTS "Bionic Beaver" - Release amd64 (20180725)
IwConfig:
 virbr0 no wireless extensions.

 lo no wireless extensions.

 virbr0-nic no wireless extensions.
MachineType: Dell Inc. XPS 15 9570
ProcFB: 0 EFI VGA
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.15.0-177-generic root=UUID=d62d426c-0675-4dca-a5e1-6c8b79ed8056 ro acpi_rev_override=1 nouveau.modeset=0 pcie_aspm=force drm.vblankoffdelay=1 scsi_mod.use_blk_mq=1 nouveau.runpm=0 mem_sleep_default=deep noibrs noibpb nopti nospectre_v2 nospectre_v1 l1tf=off nospec_store_bypass_disable no_stf_barrier mds=off mitigations=off clocksource=hpet
RelatedPackageVersions:
 linux-restricted-modules-4.15.0-177-generic N/A
 linux-backports-modules-4.15.0-177-generic N/A
 linux-firmware 1.173.20
RfKill:

SourcePackage: linux
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 06/07/2021
dmi.bios.vendor: Dell Inc.
dmi.bios.version: 1.20.0
dmi.board.name: 0D0T05
dmi.board.vendor: Dell Inc.
dmi.board.version: A00
dmi.chassis.type: 10
dmi.chassis.vendor: Dell Inc.
dmi.modalias: dmi:bvnDellInc.:bvr1.20.0:bd06/07/2021:svnDellInc.:pnXPS159570:pvr:rvnDellInc.:rn0D0T05:rvrA00:cvnDellInc.:ct10:cvr:
dmi.product.family: XPS
dmi.product.name: XPS 15 9570
dmi.sys.vendor: Dell Inc.

Revision history for this message
B Este (ht85) wrote :
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Ubuntu Kernel Bot (ubuntu-kernel-bot) wrote : Status changed to Confirmed

This change was made by a bot.

Changed in linux (Ubuntu):
status: New → Confirmed
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Alexander Vassbotn Røyne-Helgesen (alexander-phun-ky) wrote :

I experience the same on my Lenovo Thinkpad (Intel® Xeon(R) E-2176M CPU @ 2.70GHz × 12 ) with ubuntu 18.04 and the *-177 kernel. No wireless, no external monitor detected.

Happened after a hard reset. Switching to previous kernel fixes everything.

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Thomas Lehmann (tholewebgods) wrote :

Same issue with Dell Latitude 7300. Device detection like disks fail, apparently randomly. Some media keys don't work, Wifi was OK.

Previous kernel build is fine.

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Thomas Lehmann (tholewebgods) wrote :
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Thomas Lehmann (tholewebgods) wrote :
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JC AGUILAR (jeanchristophe-aguilar) wrote :

Hello,
Same issue with a Dell Latitude 5580. Device detection like disks fail randomly. Built-in keyboard, touchpad and Wifi don't work.

Previous kernel build is fine.

Revision history for this message
piotr (piotr-sawicki) wrote :

Similar issues on Asus UX305UA

All are related to the recent kernel 4.15.0-177 (all issues disappear after booting 4.15.0-176)

- no sound output device listed - only loopback alsa device is available, I had to manually modprobe snd-hda-intel driver
- mounting /boot/efi hangs for 1m30
- when the login screen is displayed, the keyboard doesn't work, I need to wait a couple of minutes
 until it starts working

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piotr (piotr-sawicki) wrote :
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piotr (piotr-sawicki) wrote :
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piotr (piotr-sawicki) wrote :
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piotr (piotr-sawicki) wrote :
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piotr (piotr-sawicki) wrote :
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Aerogt3 (aerogt3) wrote :

Same experience on a Dell 7530. Laptop is essentially a brick with that kernel. No USB for mouse, no keyboard, no wifi.

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John F (nunsuch) wrote :

Same experience as above since update to 4.15.0-177 on Ubuntu 18.04.6 a couple of days ago.
Running Asus UA430 w/ 8GB Ram and Intel I5.
Pressing F2 revealed excessive boot time seems related to UFW. Takes about 3 min to process UFW - receive numerous stream of message "Start job running Uncomplicated Firewall...." Several of these followed by several other processes finishing with OK, then more uncomplicated firewall messages. Total UFW process time 3 minutes. Eventually displays Login Screen.
Reverting back to 4.15.0-176 resolves the problem. First time I have ever had any problem with Ubuntu.

Revision history for this message
Svenja (svenja22) wrote :

Same here on i5-8250U CPU with Linux Mint 19.1.
Unfortunately the same issue with linux-image-4.15.0-180-generic.

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Luis Riveros (riveros) wrote :

Same problem with on Dell XPS 13 with Linux Ubuntu 18.04.6 LTS

Unfortunately the same issue with linux-image-4.15.0-180-generic.

Revision history for this message
Alexis Scheuer (alexis-scheuer) wrote :

Hi!
After all, I am lucky: my Dell Latitude 5480 succeeds sometimes to start XUbuntu 18.04.6 LTS normally, but often freezes on boot because "A start job is running for ..." (several messages of this type), both with linux-image-4.15.0-177-generic and linux-image-4.15.0-180-generic, while everything goes fine with linux-image-4.15.0-166-generic (which I installed back).
I will give a try with 176.

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Celso Macêdo (celsovsm) wrote :

Same problem here on my ASUS VivoBook X510U

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Jeff Collins (jeffwc1973) wrote :

I can confirm that for my work-provided Dell XPS-15-9570 (running KUbuntu 18.04), kernel 4.15.0-177 results in the following problems:
1. It takes forever (~5 minutes) to boot.
2. The WiFi adapter is unclaimed, and no WiFi networks are available.
3. I am unable to manually claim the WiFi adapter (via modprobe, etc.)

In short, 4.15.0-177 is unusable. I had to revert to 4.15.0-176.

Further, today I tried to update to 4.15.0-187, hoping that this problem had been fixed. Unfortunately, it hasn't been. Kernel 4.15.0-187 is also completely unusable for me.

I can provide logfiles, etc. if that would be helpful for anyone. --jwc

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