Can't find integrated camera in Ubuntu 22.04 on Lenovo

Bug #1973394 reported by Wayne Elfo

This bug report will be marked for expiration in 59 days if no further activity occurs. (find out why)

6
This bug affects 1 person
Affects Status Importance Assigned to Milestone
linux (Ubuntu)
Incomplete
Undecided
Unassigned

Bug Description

Dual boot, Win 10 & Ubuntu 22.04.
Camera works on Win but not discoverable on Ubuntu 22.04
Never any image or video in cheese
F6 does not turn it on in Cheese.
Used synaptic, nothing broken.
Checked for driver, nothing available.

Boot from USB (ie install iso) Cheese does not work in "try Ubuntu" mode, ie cheese cannot find camera.

I have tried other programs that use the camera & none work.
Looks like a driver is missing to me but I can't find one to add.

I know the camera is there & working in Windows.
Something is missing for it to work in Ubuntu 22.04

1)Ubuntu 22.04 LTS
2)Cheese
3)expected camera to open
4)Message "there was an error playing video from the webcam"
---
ProblemType: Bug
ApportVersion: 2.20.11-0ubuntu82.1
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: wayne 1802 F.... pulseaudio
CRDA: N/A
CasperMD5CheckResult: pass
CurrentDesktop: ubuntu:GNOME
DistroRelease: Ubuntu 22.04
InstallationDate: Installed on 2022-05-02 (15 days ago)
InstallationMedia: Ubuntu 22.04 LTS "Jammy Jellyfish" - Release amd64 (20220419)
Lsusb:
 Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
 Bus 001 Device 004: ID 8087:0a2a Intel Corp. Bluetooth wireless interface
 Bus 001 Device 003: ID 5986:0711 Acer, Inc EasyCamera
 Bus 001 Device 002: ID 046d:c534 Logitech, Inc. Unifying Receiver
 Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
MachineType: LENOVO 80S7
Package: linux (not installed)
ProcFB: 0 i915drmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.15.0-30-generic root=UUID=43de61a6-0106-4e99-96d0-fcb752538372 ro quiet splash vt.handoff=7
ProcVersionSignature: Ubuntu 5.15.0-30.31-generic 5.15.30
RelatedPackageVersions:
 linux-restricted-modules-5.15.0-30-generic N/A
 linux-backports-modules-5.15.0-30-generic N/A
 linux-firmware 20220329.git681281e4-0ubuntu3
Tags: jammy
Uname: Linux 5.15.0-30-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip lpadmin lxd plugdev sambashare sudo
_MarkForUpload: True
dmi.bios.date: 06/19/2018
dmi.bios.release: 1.31
dmi.bios.vendor: LENOVO
dmi.bios.version: 0VCN31WW(V1.15)
dmi.board.asset.tag: NO Asset Tag
dmi.board.name: LNVNB161216
dmi.board.vendor: LENOVO
dmi.board.version: SDK0J40700 WIN
dmi.chassis.asset.tag: NO Asset Tag
dmi.chassis.type: 31
dmi.chassis.vendor: LENOVO
dmi.chassis.version: Lenovo YOGA 510-14ISK
dmi.ec.firmware.release: 1.31
dmi.modalias: dmi:bvnLENOVO:bvr0VCN31WW(V1.15):bd06/19/2018:br1.31:efr1.31:svnLENOVO:pn80S7:pvrLenovoYOGA510-14ISK:rvnLENOVO:rnLNVNB161216:rvrSDK0J40700WIN:cvnLENOVO:ct31:cvrLenovoYOGA510-14ISK:skuLENOVO_MT_80S7_BU_idea_FM_YOGA510-14ISK:
dmi.product.family: YOGA 510-14ISK
dmi.product.name: 80S7
dmi.product.sku: LENOVO_MT_80S7_BU_idea_FM_YOGA 510-14ISK
dmi.product.version: Lenovo YOGA 510-14ISK
dmi.sys.vendor: LENOVO
---
ProblemType: Bug
ApportVersion: 2.20.11-0ubuntu82.1
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: wayne 1802 F.... pulseaudio
CRDA: N/A
CasperMD5CheckResult: pass
CurrentDesktop: ubuntu:GNOME
DistroRelease: Ubuntu 22.04
InstallationDate: Installed on 2022-05-02 (15 days ago)
InstallationMedia: Ubuntu 22.04 LTS "Jammy Jellyfish" - Release amd64 (20220419)
Lsusb:
 Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
 Bus 001 Device 004: ID 8087:0a2a Intel Corp. Bluetooth wireless interface
 Bus 001 Device 003: ID 5986:0711 Acer, Inc EasyCamera
 Bus 001 Device 002: ID 046d:c534 Logitech, Inc. Unifying Receiver
 Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
MachineType: LENOVO 80S7
Package: linux (not installed)
ProcFB: 0 i915drmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.15.0-30-generic root=UUID=43de61a6-0106-4e99-96d0-fcb752538372 ro quiet splash vt.handoff=7
ProcVersionSignature: Ubuntu 5.15.0-30.31-generic 5.15.30
RelatedPackageVersions:
 linux-restricted-modules-5.15.0-30-generic N/A
 linux-backports-modules-5.15.0-30-generic N/A
 linux-firmware 20220329.git681281e4-0ubuntu3
Tags: jammy
Uname: Linux 5.15.0-30-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip lpadmin lxd plugdev sambashare sudo
_MarkForUpload: True
dmi.bios.date: 06/19/2018
dmi.bios.release: 1.31
dmi.bios.vendor: LENOVO
dmi.bios.version: 0VCN31WW(V1.15)
dmi.board.asset.tag: NO Asset Tag
dmi.board.name: LNVNB161216
dmi.board.vendor: LENOVO
dmi.board.version: SDK0J40700 WIN
dmi.chassis.asset.tag: NO Asset Tag
dmi.chassis.type: 31
dmi.chassis.vendor: LENOVO
dmi.chassis.version: Lenovo YOGA 510-14ISK
dmi.ec.firmware.release: 1.31
dmi.modalias: dmi:bvnLENOVO:bvr0VCN31WW(V1.15):bd06/19/2018:br1.31:efr1.31:svnLENOVO:pn80S7:pvrLenovoYOGA510-14ISK:rvnLENOVO:rnLNVNB161216:rvrSDK0J40700WIN:cvnLENOVO:ct31:cvrLenovoYOGA510-14ISK:skuLENOVO_MT_80S7_BU_idea_FM_YOGA510-14ISK:
dmi.product.family: YOGA 510-14ISK
dmi.product.name: 80S7
dmi.product.sku: LENOVO_MT_80S7_BU_idea_FM_YOGA 510-14ISK
dmi.product.version: Lenovo YOGA 510-14ISK
dmi.sys.vendor: LENOVO

Paul White (paulw2u)
affects: ubuntu → cheese (Ubuntu)
tags: added: jammy
Revision history for this message
Wayne Elfo (wayne-elfo) wrote : Re: [Bug 1973394] Re: Can't find integrated camera in Ubuntu 22.04 on Lenovo

Thanks Paul.
I am amazed that someone (you) has looked at & considered my problem.

I have tried “Kamoso” with a strange result.
It opens the camera, takes a shot of my face, then freezes. No video or picture or tabs function.
After trying every app that accesses the camera, this is the closest I could get.

Bug report was all I could think of to try.

Elf’s iPhone

> On 14 May 2022, at 5:30 pm, Paul White <email address hidden> wrote:
>
> ** Package changed: ubuntu => cheese (Ubuntu)
>
> ** Tags added: jammy
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1973394
>
> Title:
> Can't find integrated camera in Ubuntu 22.04 on Lenovo
>
> Status in cheese package in Ubuntu:
> New
>
> Bug description:
> Dual boot, Win 10 & Ubuntu 22.04.
> Camera works on Win but not discoverable on Ubuntu 22.04
> Never any image or video in cheese
> F6 does not turn it on in Cheese.
> Used synaptic, nothing broken.
> Checked for driver, nothing available.
>
> Boot from USB (ie install iso) Cheese does not work in "try Ubuntu"
> mode, ie cheese cannot find camera.
>
> I have tried other programs that use the camera & none work.
> Looks like a driver is missing to me but I can't find one to add.
>
> I know the camera is there & working in Windows.
> Something is missing for it to work in Ubuntu 22.04
>
> 1)Ubuntu 22.04 LTS
> 2)Cheese
> 3)expected camera to open
> 4)Message "there was an error playing video from the webcam"
>
> To manage notifications about this bug go to:
> https://bugs.launchpad.net/ubuntu/+source/cheese/+bug/1973394/+subscriptions
>

affects: cheese (Ubuntu) → linux (Ubuntu)
Revision history for this message
Ubuntu Kernel Bot (ubuntu-kernel-bot) wrote : Missing required logs.

This bug is missing log files that will aid in diagnosing the problem. While running an Ubuntu kernel (not a mainline or third-party kernel) please enter the following command in a terminal window:

apport-collect 1973394

and then change the status of the bug to 'Confirmed'.

If, due to the nature of the issue you have encountered, you are unable to run this command, please add a comment stating that fact and change the bug status to 'Confirmed'.

This change has been made by an automated script, maintained by the Ubuntu Kernel Team.

Changed in linux (Ubuntu):
status: New → Incomplete
Revision history for this message
Wayne Elfo (wayne-elfo) wrote : AlsaInfo.txt

apport information

tags: added: apport-collected
description: updated
Revision history for this message
Wayne Elfo (wayne-elfo) wrote : CurrentDmesg.txt

apport information

Revision history for this message
Wayne Elfo (wayne-elfo) wrote : IwConfig.txt

apport information

Revision history for this message
Wayne Elfo (wayne-elfo) wrote : Lspci.txt

apport information

Revision history for this message
Wayne Elfo (wayne-elfo) wrote : Lspci-vt.txt

apport information

Revision history for this message
Wayne Elfo (wayne-elfo) wrote : Lsusb-t.txt

apport information

Revision history for this message
Wayne Elfo (wayne-elfo) wrote : Lsusb-v.txt

apport information

Revision history for this message
Wayne Elfo (wayne-elfo) wrote : PaInfo.txt

apport information

Revision history for this message
Wayne Elfo (wayne-elfo) wrote : ProcCpuinfo.txt

apport information

Revision history for this message
Wayne Elfo (wayne-elfo) wrote : ProcCpuinfoMinimal.txt

apport information

Revision history for this message
Wayne Elfo (wayne-elfo) wrote : ProcEnviron.txt

apport information

Revision history for this message
Wayne Elfo (wayne-elfo) wrote : ProcInterrupts.txt

apport information

Revision history for this message
Wayne Elfo (wayne-elfo) wrote : ProcModules.txt

apport information

Revision history for this message
Wayne Elfo (wayne-elfo) wrote : PulseList.txt

apport information

Revision history for this message
Wayne Elfo (wayne-elfo) wrote : RfKill.txt

apport information

Revision history for this message
Wayne Elfo (wayne-elfo) wrote : UdevDb.txt

apport information

Revision history for this message
Wayne Elfo (wayne-elfo) wrote : WifiSyslog.txt

apport information

Revision history for this message
Wayne Elfo (wayne-elfo) wrote : acpidump.txt

apport information

Revision history for this message
Wayne Elfo (wayne-elfo) wrote :

I have uploaded the apport information as requested.

Extra Info.
I have just opened "SIGNAL" & tried the video link call.
It opens with a normal, if somewhat grainy, video.

This tells me Signal can find & use the camera.
So far this is the only programme that can find the camera.

Revision history for this message
Wayne Elfo (wayne-elfo) wrote : Re: [Bug 1973394] Missing required logs.

I have uploaded the apport info as requested.

Extra Info.
*I have just opened "SIGNAL" & tried the video link to make a call.**
**It opens with a normal, if somewhat grainy, video.*

**

*This tells me Signal can find & use the camera.**
**So far this is the only programme that can find the camera.*

On 17/5/22 12:30 am, Ubuntu Kernel Bot wrote:
> This bug is missing log files that will aid in diagnosing the problem.
> While running an Ubuntu kernel (not a mainline or third-party kernel)
> please enter the following command in a terminal window:
>
> apport-collect 1973394
>
> and then change the status of the bug to 'Confirmed'.
>
> If, due to the nature of the issue you have encountered, you are unable
> to run this command, please add a comment stating that fact and change
> the bug status to 'Confirmed'.
>
> This change has been made by an automated script, maintained by the
> Ubuntu Kernel Team.
>
> ** Changed in: linux (Ubuntu)
> Status: New => Incomplete
>

description: updated
Revision history for this message
Wayne Elfo (wayne-elfo) wrote : AlsaInfo.txt

apport information

Revision history for this message
Wayne Elfo (wayne-elfo) wrote : CurrentDmesg.txt

apport information

Revision history for this message
Wayne Elfo (wayne-elfo) wrote : IwConfig.txt

apport information

Revision history for this message
Wayne Elfo (wayne-elfo) wrote : Lspci.txt

apport information

Revision history for this message
Wayne Elfo (wayne-elfo) wrote : Lspci-vt.txt

apport information

Revision history for this message
Wayne Elfo (wayne-elfo) wrote : Lsusb-t.txt

apport information

Revision history for this message
Wayne Elfo (wayne-elfo) wrote :

I have uploaded as requested.
I have added a new comment about Signal being able to access the camera.

Elf’s iPhone

> On 17 May 2022, at 12:35 am, Ubuntu Kernel Bot <email address hidden> wrote:
>
> This bug is missing log files that will aid in diagnosing the problem.
> While running an Ubuntu kernel (not a mainline or third-party kernel)
> please enter the following command in a terminal window:
>
> apport-collect 1973394
>
> and then change the status of the bug to 'Confirmed'.
>
> If, due to the nature of the issue you have encountered, you are unable
> to run this command, please add a comment stating that fact and change
> the bug status to 'Confirmed'.
>
> This change has been made by an automated script, maintained by the
> Ubuntu Kernel Team.
>
> ** Changed in: linux (Ubuntu)
> Status: New => Incomplete
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1973394
>
> Title:
> Can't find integrated camera in Ubuntu 22.04 on Lenovo
>
> Status in linux package in Ubuntu:
> Incomplete
>
> Bug description:
> Dual boot, Win 10 & Ubuntu 22.04.
> Camera works on Win but not discoverable on Ubuntu 22.04
> Never any image or video in cheese
> F6 does not turn it on in Cheese.
> Used synaptic, nothing broken.
> Checked for driver, nothing available.
>
> Boot from USB (ie install iso) Cheese does not work in "try Ubuntu"
> mode, ie cheese cannot find camera.
>
> I have tried other programs that use the camera & none work.
> Looks like a driver is missing to me but I can't find one to add.
>
> I know the camera is there & working in Windows.
> Something is missing for it to work in Ubuntu 22.04
>
> 1)Ubuntu 22.04 LTS
> 2)Cheese
> 3)expected camera to open
> 4)Message "there was an error playing video from the webcam"
>
> To manage notifications about this bug go to:
> https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1973394/+subscriptions
>

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