[nouveau][Dell XPS 17 9700] Black screen when laptop lid is reopened

Bug #1964386 reported by Célian Godefroid
8
This bug affects 1 person
Affects Status Importance Assigned to Milestone
linux (Ubuntu)
Confirmed
Undecided
Unassigned

Bug Description

Ubuntu 21.10

When I lock my laptop and close it, then open it back, the screen remains black and I have to hard reset it.

ProblemType: Bug
DistroRelease: Ubuntu 21.10
Package: xorg 1:7.7+22ubuntu2
ProcVersionSignature: Ubuntu 5.13.0-35.40-generic 5.13.19
Uname: Linux 5.13.0-35-generic x86_64
ApportVersion: 2.20.11-0ubuntu71
Architecture: amd64
BootLog: Error: [Errno 13] Permission non accordée: '/var/log/boot.log'
CasperMD5CheckResult: unknown
CompositorRunning: None
CurrentDesktop: ubuntu:GNOME
Date: Wed Mar 9 18:50:51 2022
DistUpgraded: 2021-11-02 13:32:25,002 DEBUG icon theme changed, re-reading
DistroCodename: impish
DistroVariant: ubuntu
ExtraDebuggingInterest: Yes, if not too technical
GpuHangFrequency: Continuously
GpuHangReproducibility: Yes, I can easily reproduce it
GpuHangStarted: Within the last week or two
GraphicsCard:
 Intel Corporation CometLake-H GT2 [UHD Graphics] [8086:9bc4] (rev 05) (prog-if 00 [VGA controller])
   Subsystem: Dell CometLake-H GT2 [UHD Graphics] [1028:098f]
   Subsystem: Dell TU117M [GeForce GTX 1650 Ti Mobile] [1028:098f]
InstallationDate: Installed on 2021-04-12 (330 days ago)
InstallationMedia: Ubuntu 20.04.2.0 LTS "Focal Fossa" - Release amd64 (20210209.1)
MachineType: Dell Inc. XPS 17 9700
ProcEnviron:
 TERM=xterm-256color
 PATH=(custom, no user)
 XDG_RUNTIME_DIR=<set>
 LANG=fr_FR.UTF-8
 SHELL=/bin/bash
ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-5.13.0-35-generic root=/dev/mapper/vgubuntu-root ro quiet splash vt.handoff=7
SourcePackage: xorg
Symptom: display
Title: Xorg freeze
UpgradeStatus: Upgraded to impish on 2021-11-02 (127 days ago)
dmi.bios.date: 11/18/2021
dmi.bios.release: 1.11
dmi.bios.vendor: Dell Inc.
dmi.bios.version: 1.11.1
dmi.board.name: 0PV91W
dmi.board.vendor: Dell Inc.
dmi.board.version: A00
dmi.chassis.type: 10
dmi.chassis.vendor: Dell Inc.
dmi.modalias: dmi:bvnDellInc.:bvr1.11.1:bd11/18/2021:br1.11:svnDellInc.:pnXPS179700:pvr:rvnDellInc.:rn0PV91W:rvrA00:cvnDellInc.:ct10:cvr:sku098F:
dmi.product.family: XPS
dmi.product.name: XPS 17 9700
dmi.product.sku: 098F
dmi.sys.vendor: Dell Inc.
version.compiz: compiz N/A
version.libdrm2: libdrm2 2.4.107-8ubuntu1
version.libgl1-mesa-dri: libgl1-mesa-dri 21.2.6-0ubuntu0.1
version.libgl1-mesa-glx: libgl1-mesa-glx N/A
version.xserver-xorg-core: xserver-xorg-core 2:1.20.13-1ubuntu1.1
version.xserver-xorg-input-evdev: xserver-xorg-input-evdev N/A
version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:19.1.0-2build1
version.xserver-xorg-video-intel: xserver-xorg-video-intel 2:2.99.917+git20200714-1ubuntu2
version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.17-1build1

Revision history for this message
Célian Godefroid (celiangodefroid) wrote :
Revision history for this message
Daniel van Vugt (vanvugt) wrote :

This might be something crashed, or it might just be the screen failing to turn back on.

First please check for crashes using these steps: https://wiki.ubuntu.com/Bugs/Responses#Missing_a_crash_report_or_having_a_.crash_attachment

Next time you experience the black screen please:

1. Wait 10 seconds.

2. Reboot.

3. Run:

   journalctl -b-1 > prevboot.txt

4. Attach the resulting text file here.

summary: - Xorg freeze
+ Black screen when laptop lid is reopened
tags: added: nouveau
affects: xorg (Ubuntu) → ubuntu
Changed in ubuntu:
status: New → Incomplete
summary: - Black screen when laptop lid is reopened
+ [Dell XPS 17 9700] Black screen when laptop lid is reopened
Revision history for this message
Célian Godefroid (celiangodefroid) wrote : Re: [Dell XPS 17 9700] Black screen when laptop lid is reopened
Revision history for this message
Daniel van Vugt (vanvugt) wrote :

Thanks for the log. It looks like Xorg gave up (but didn't "crash"):

mars 14 11:12:21 celian-XPS-17-9700 /usr/libexec/gdm-x-session[9292]: Fatal server error:
mars 14 11:12:21 celian-XPS-17-9700 /usr/libexec/gdm-x-session[9292]: (EE) xf86OpenConsole: Switching VT failed
mars 14 11:12:21 celian-XPS-17-9700 /usr/libexec/gdm-x-session[9292]: (EE)
mars 14 11:12:21 celian-XPS-17-9700 /usr/libexec/gdm-x-session[9292]: (EE)
mars 14 11:12:21 celian-XPS-17-9700 /usr/libexec/gdm-x-session[9292]: Please consult the The X.Org Foundation support
mars 14 11:12:21 celian-XPS-17-9700 /usr/libexec/gdm-x-session[9292]: at http://wiki.x.org
mars 14 11:12:21 celian-XPS-17-9700 /usr/libexec/gdm-x-session[9292]: for help.
mars 14 11:12:21 celian-XPS-17-9700 /usr/libexec/gdm-x-session[9292]: (EE) Please also check the log file at "/var/lib/gdm3/.local/share/xorg/Xorg.2.log" for additional information.
mars 14 11:12:21 celian-XPS-17-9700 /usr/libexec/gdm-x-session[9292]: (EE)
mars 14 11:12:21 celian-XPS-17-9700 /usr/libexec/gdm-x-session[9292]: (WW) xf86CloseConsole: KDSETMODE failed: Operation not permitted
mars 14 11:12:21 celian-XPS-17-9700 /usr/libexec/gdm-x-session[9292]: (WW) xf86CloseConsole: VT_SETMODE failed: Operation not permitted
mars 14 11:12:21 celian-XPS-17-9700 /usr/libexec/gdm-x-session[9292]: (EE) Server terminated with error (1). Closing log file.
mars 14 11:12:21 celian-XPS-17-9700 /usr/libexec/gdm-x-session[9290]: Unable to run X server

affects: ubuntu → xorg-server (Ubuntu)
Changed in xorg-server (Ubuntu):
status: Incomplete → New
Revision history for this message
Daniel van Vugt (vanvugt) wrote :

I'm not sure why Xorg is involved if you're using Wayland though...

Also, since you're using the open source 'nouveau' driver and it is known to consistently cause problems, I would always recommend installing the proprietary Nvidia driver via the 'Additional Drivers' app.

Revision history for this message
Daniel van Vugt (vanvugt) wrote :

Please try installing the proprietary Nvidia driver using the 'Additional Drivers' app.

Changed in xorg-server (Ubuntu):
status: New → Incomplete
Revision history for this message
Célian Godefroid (celiangodefroid) wrote :

It seems to have fixed the problem. But it completely messed up my touchpad behaviour and sensitivity, and the options I have cannot fix this.

summary: - [Dell XPS 17 9700] Black screen when laptop lid is reopened
+ [nouveau][Dell XPS 17 9700] Black screen when laptop lid is reopened
affects: xorg-server (Ubuntu) → linux (Ubuntu)
Changed in linux (Ubuntu):
status: Incomplete → New
Revision history for this message
Ubuntu Kernel Bot (ubuntu-kernel-bot) wrote : Status changed to Confirmed

This change was made by a bot.

Changed in linux (Ubuntu):
status: New → Confirmed
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