Touch pad not detected for Gateway GWTN141-10SL

Bug #1963547 reported by zhixiu lu
6
This bug affects 1 person
Affects Status Importance Assigned to Milestone
linux (Ubuntu)
Confirmed
Undecided
Unassigned

Bug Description

cat /proc/bus/input/devices doesn't show touchpad,output piped into file and attached, under windows 10 the touchpad works fine.

ProblemType: Bug
DistroRelease: Ubuntu 20.04
Package: ubuntu-release-upgrader-core 1:20.04.23 [origin: unknown]
ProcVersionSignature: Ubuntu 5.4.0-42.46-generic 5.4.44
Uname: Linux 5.4.0-42-generic x86_64
ApportVersion: 2.20.11-0ubuntu27.4
Architecture: amd64
CasperMD5CheckResult: skip
CrashDB: ubuntu
CurrentDesktop: ubuntu:GNOME
Date: Thu Mar 3 15:01:37 2022
InstallationDate: Installed on 2022-03-03 (0 days ago)
InstallationMedia: Ubuntu 20.04.1 LTS "Focal Fossa" - Release amd64 (20200731)
PackageArchitecture: all
ProcEnviron:
 TERM=xterm-256color
 PATH=(custom, no user)
 XDG_RUNTIME_DIR=<set>
 LANG=en_US.UTF-8
 SHELL=/bin/bash
SourcePackage: ubuntu-release-upgrader
Symptom: dist-upgrade
UpgradeStatus: No upgrade log present (probably fresh install)
---
ProblemType: Bug
ApportVersion: 2.20.11-0ubuntu27.4
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: lu 1014 F.... pulseaudio
CasperMD5CheckResult: skip
CurrentDesktop: ubuntu:GNOME
DistroRelease: Ubuntu 20.04
InstallationDate: Installed on 2022-03-03 (0 days ago)
InstallationMedia: Ubuntu 20.04.1 LTS "Focal Fossa" - Release amd64 (20200731)
MachineType: GPU Company GWTN141-10
Package: linux (not installed)
ProcEnviron:
 TERM=xterm-256color
 PATH=(custom, no user)
 XDG_RUNTIME_DIR=<set>
 LANG=en_US.UTF-8
 SHELL=/bin/bash
ProcFB: 0 EFI VGA
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.4.0-42-generic root=UUID=caa929d6-edd9-46f9-9296-ee33d557a3f8 ro quiet splash vt.handoff=7
ProcVersionSignature: Ubuntu 5.4.0-42.46-generic 5.4.44
RelatedPackageVersions:
 linux-restricted-modules-5.4.0-42-generic N/A
 linux-backports-modules-5.4.0-42-generic N/A
 linux-firmware 1.187.2
Tags: focal
Uname: Linux 5.4.0-42-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip lpadmin lxd plugdev sambashare sudo
_MarkForUpload: True
dmi.bios.date: 03/30/2021
dmi.bios.vendor: GPU Company
dmi.bios.version: LC-BI-14-N14TBR100-607-H
dmi.board.asset.tag: Default string
dmi.board.name: GPU Company
dmi.board.vendor: GPU Company
dmi.board.version: Default string
dmi.chassis.asset.tag: Default string
dmi.chassis.type: 10
dmi.chassis.vendor: Default string
dmi.chassis.version: Default string
dmi.modalias: dmi:bvnGPUCompany:bvrLC-BI-14-N14TBR100-607-H:bd03/30/2021:svnGPUCompany:pnGWTN141-10:pvrDefaultstring:rvnGPUCompany:rnGPUCompany:rvrDefaultstring:cvnDefaultstring:ct10:cvrDefaultstring:
dmi.product.family: GWTN141-10 N Series
dmi.product.name: GWTN141-10
dmi.product.sku: 0000000000000000
dmi.product.version: Default string
dmi.sys.vendor: GPU Company
---
ProblemType: Bug
ApportVersion: 2.20.11-0ubuntu27.4
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: lu 1014 F.... pulseaudio
CasperMD5CheckResult: skip
CurrentDesktop: ubuntu:GNOME
DistroRelease: Ubuntu 20.04
InstallationDate: Installed on 2022-03-03 (0 days ago)
InstallationMedia: Ubuntu 20.04.1 LTS "Focal Fossa" - Release amd64 (20200731)
MachineType: GPU Company GWTN141-10
Package: linux (not installed)
ProcEnviron:
 TERM=xterm-256color
 PATH=(custom, no user)
 XDG_RUNTIME_DIR=<set>
 LANG=en_US.UTF-8
 SHELL=/bin/bash
ProcFB: 0 EFI VGA
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.4.0-42-generic root=UUID=caa929d6-edd9-46f9-9296-ee33d557a3f8 ro quiet splash vt.handoff=7
ProcVersionSignature: Ubuntu 5.4.0-42.46-generic 5.4.44
RelatedPackageVersions:
 linux-restricted-modules-5.4.0-42-generic N/A
 linux-backports-modules-5.4.0-42-generic N/A
 linux-firmware 1.187.2
Tags: focal
Uname: Linux 5.4.0-42-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip lpadmin lxd plugdev sambashare sudo
_MarkForUpload: True
dmi.bios.date: 03/30/2021
dmi.bios.vendor: GPU Company
dmi.bios.version: LC-BI-14-N14TBR100-607-H
dmi.board.asset.tag: Default string
dmi.board.name: GPU Company
dmi.board.vendor: GPU Company
dmi.board.version: Default string
dmi.chassis.asset.tag: Default string
dmi.chassis.type: 10
dmi.chassis.vendor: Default string
dmi.chassis.version: Default string
dmi.modalias: dmi:bvnGPUCompany:bvrLC-BI-14-N14TBR100-607-H:bd03/30/2021:svnGPUCompany:pnGWTN141-10:pvrDefaultstring:rvnGPUCompany:rnGPUCompany:rvrDefaultstring:cvnDefaultstring:ct10:cvrDefaultstring:
dmi.product.family: GWTN141-10 N Series
dmi.product.name: GWTN141-10
dmi.product.sku: 0000000000000000
dmi.product.version: Default string
dmi.sys.vendor: GPU Company

Revision history for this message
zhixiu lu (luzhixiu00) wrote :
Chris Guiver (guiverc)
affects: ubuntu-release-upgrader (Ubuntu) → linux (Ubuntu)
Revision history for this message
Ubuntu Kernel Bot (ubuntu-kernel-bot) wrote : Missing required logs.

This bug is missing log files that will aid in diagnosing the problem. While running an Ubuntu kernel (not a mainline or third-party kernel) please enter the following command in a terminal window:

apport-collect 1963547

and then change the status of the bug to 'Confirmed'.

If, due to the nature of the issue you have encountered, you are unable to run this command, please add a comment stating that fact and change the bug status to 'Confirmed'.

This change has been made by an automated script, maintained by the Ubuntu Kernel Team.

Changed in linux (Ubuntu):
status: New → Incomplete
Revision history for this message
zhixiu lu (luzhixiu00) wrote : AlsaInfo.txt

apport information

tags: added: apport-collected
description: updated
Revision history for this message
zhixiu lu (luzhixiu00) wrote : CRDA.txt

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zhixiu lu (luzhixiu00) wrote : CurrentDmesg.txt

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zhixiu lu (luzhixiu00) wrote : IwConfig.txt

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zhixiu lu (luzhixiu00) wrote : Lspci.txt

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zhixiu lu (luzhixiu00) wrote : Lspci-vt.txt

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zhixiu lu (luzhixiu00) wrote : Lsusb.txt

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zhixiu lu (luzhixiu00) wrote : Lsusb-t.txt

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zhixiu lu (luzhixiu00) wrote : Lsusb-v.txt

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zhixiu lu (luzhixiu00) wrote : ProcCpuinfo.txt

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zhixiu lu (luzhixiu00) wrote : ProcCpuinfoMinimal.txt

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zhixiu lu (luzhixiu00) wrote : ProcInterrupts.txt

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zhixiu lu (luzhixiu00) wrote : ProcModules.txt

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Revision history for this message
zhixiu lu (luzhixiu00) wrote : PulseList.txt

apport information

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zhixiu lu (luzhixiu00) wrote : RfKill.txt

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zhixiu lu (luzhixiu00) wrote : UdevDb.txt

apport information

Revision history for this message
zhixiu lu (luzhixiu00) wrote : WifiSyslog.txt

apport information

Changed in linux (Ubuntu):
status: Incomplete → Confirmed
Revision history for this message
zhixiu lu (luzhixiu00) wrote : AlsaInfo.txt

apport information

description: updated
Revision history for this message
zhixiu lu (luzhixiu00) wrote : CRDA.txt

apport information

Revision history for this message
zhixiu lu (luzhixiu00) wrote : CurrentDmesg.txt

apport information

Revision history for this message
zhixiu lu (luzhixiu00) wrote : IwConfig.txt

apport information

Revision history for this message
zhixiu lu (luzhixiu00) wrote : Lspci.txt

apport information

Revision history for this message
zhixiu lu (luzhixiu00) wrote : Lspci-vt.txt

apport information

Revision history for this message
zhixiu lu (luzhixiu00) wrote : Lsusb.txt

apport information

Revision history for this message
zhixiu lu (luzhixiu00) wrote : Lsusb-t.txt

apport information

Revision history for this message
zhixiu lu (luzhixiu00) wrote : Lsusb-v.txt

apport information

Revision history for this message
zhixiu lu (luzhixiu00) wrote : ProcCpuinfo.txt

apport information

Revision history for this message
zhixiu lu (luzhixiu00) wrote : ProcCpuinfoMinimal.txt

apport information

Revision history for this message
zhixiu lu (luzhixiu00) wrote : ProcInterrupts.txt

apport information

Revision history for this message
zhixiu lu (luzhixiu00) wrote : ProcModules.txt

apport information

Revision history for this message
zhixiu lu (luzhixiu00) wrote : PulseList.txt

apport information

Revision history for this message
zhixiu lu (luzhixiu00) wrote : RfKill.txt

apport information

Revision history for this message
zhixiu lu (luzhixiu00) wrote : UdevDb.txt

apport information

Revision history for this message
zhixiu lu (luzhixiu00) wrote : WifiSyslog.txt

apport information

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