i40e NIC no longer working

Bug #1959710 reported by mzac
10
This bug affects 2 people
Affects Status Importance Assigned to Milestone
linux (Ubuntu)
Confirmed
Undecided
Unassigned

Bug Description

Running Intel X710-DA4 NICs and they are no longer showing up since upgrading to 5.4.0-97 from 5.4.0-96.

Note that we are running pf_ring ZC on this system and we are getting errors.

The interfaces no longer show up with ifconfig either after boot however they are seen in dmesg.

ProblemType: Bug
DistroRelease: Ubuntu 20.04
Package: linux-image-5.4.0-97-generic 5.4.0-97.110
ProcVersionSignature: Ubuntu 5.4.0-97.110-generic 5.4.162
Uname: Linux 5.4.0-97-generic x86_64
AlsaDevices:
 total 0
 crw-rw---- 1 root audio 116, 1 Feb 1 14:02 seq
 crw-rw---- 1 root audio 116, 33 Feb 1 14:02 timer
AplayDevices: Error: [Errno 2] No such file or directory: 'aplay'
ApportVersion: 2.20.11-0ubuntu27.21
Architecture: amd64
ArecordDevices: Error: [Errno 2] No such file or directory: 'arecord'
AudioDevicesInUse: Error: command ['fuser', '-v', '/dev/snd/seq', '/dev/snd/timer'] failed with exit code 1:
CasperMD5CheckResult: pass
Date: Tue Feb 1 14:03:20 2022
InstallationDate: Installed on 2021-10-26 (98 days ago)
InstallationMedia: Ubuntu-Server 20.04.3 LTS "Focal Fossa" - Release amd64 (20210824)
IwConfig: Error: [Errno 2] No such file or directory: 'iwconfig'
Lsusb:
 Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
 Bus 001 Device 003: ID 04b4:6570 Cypress Semiconductor Corp. Unprogrammed CY7C65632/34 hub HX2VL
 Bus 001 Device 004: ID 0624:0402 Avocent Corp. Cisco Virtual Keyboard and Mouse
 Bus 001 Device 002: ID 05a6:0a00 Cisco Systems, Inc. Integrated Management Controller Hub
 Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
MachineType: Cisco Systems Inc UCSC-C240-M5SX
PciMultimedia:

ProcEnviron:
 TERM=xterm
 PATH=(custom, no user)
 LANG=en_US.UTF-8
 SHELL=/bin/bash
ProcFB: 0 mgag200drmfb
ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-5.4.0-97-generic root=/dev/mapper/ubuntu--vg-ubuntu--lv ro
RelatedPackageVersions:
 linux-restricted-modules-5.4.0-97-generic N/A
 linux-backports-modules-5.4.0-97-generic N/A
 linux-firmware 1.187.25
RfKill: Error: [Errno 2] No such file or directory: 'rfkill'
SourcePackage: linux
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 12/10/2020
dmi.bios.vendor: Cisco Systems, Inc.
dmi.bios.version: C240M5.4.1.3e.0.1210201753
dmi.board.asset.tag: Unknown
dmi.board.name: UCSC-C240-M5SX
dmi.board.vendor: Cisco Systems Inc
dmi.board.version: 74-105773-01
dmi.chassis.asset.tag: Unknown
dmi.chassis.type: 23
dmi.chassis.vendor: Cisco Systems Inc
dmi.chassis.version: 74-105778-02
dmi.modalias: dmi:bvnCiscoSystems,Inc.:bvrC240M5.4.1.3e.0.1210201753:bd12/10/2020:svnCiscoSystemsInc:pnUCSC-C240-M5SX:pvrA0:rvnCiscoSystemsInc:rnUCSC-C240-M5SX:rvr74-105773-01:cvnCiscoSystemsInc:ct23:cvr74-105778-02:
dmi.product.name: UCSC-C240-M5SX
dmi.product.version: A0
dmi.sys.vendor: Cisco Systems Inc

Revision history for this message
mzac (zachary-mcgibbon) wrote :
Revision history for this message
Launchpad Janitor (janitor) wrote :

Status changed to 'Confirmed' because the bug affects multiple users.

Changed in linux (Ubuntu):
status: New → Confirmed
Revision history for this message
mzac (zachary-mcgibbon) wrote :

Bug also open on pf_ring github issue page

https://github.com/ntop/PF_RING/issues/780

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