webcam doesn't work

Bug #1957196 reported by Piotr
This bug report is a duplicate of:  Bug #1956461: Creative HD720p webcam doesn't work. Edit Remove
22
This bug affects 4 people
Affects Status Importance Assigned to Milestone
linux (Ubuntu)
Confirmed
Undecided
Unassigned

Bug Description

As I reported in bugs: 1957112, 1956461, after installing kernels 5.13.0.25, 5.4.0-94, 5.4.0-92 my USB Webcam Bus 001 Device 003: ID 041e:4095 Creative Technology, Ltd Live! Cam Sync HD [VF0770] /known as Creative HD720p stop working this way that the microphone of the camera is capturing sound but at the same time there is no image captured by this device. For instance VLC report that it can't open MRL 'v4l2://' and in the folder 'dev' there is no folder 'vl4' (/dev/vl4).
When I used to use kernel 5.4.0-91 there was no problem with this webcam at all. I'm using Linux Mint 20.3
I need some help. The camera is quite new and I need it to my work as a teacher for remote teaching in google Meet an MS Teams. Without camera I can't work. PLEASE correct this regression

Revision history for this message
Piotr (orsei) wrote :
Revision history for this message
Piotr (orsei) wrote :
Revision history for this message
Ubuntu Kernel Bot (ubuntu-kernel-bot) wrote : Missing required logs.

This bug is missing log files that will aid in diagnosing the problem. While running an Ubuntu kernel (not a mainline or third-party kernel) please enter the following command in a terminal window:

apport-collect 1957196

and then change the status of the bug to 'Confirmed'.

If, due to the nature of the issue you have encountered, you are unable to run this command, please add a comment stating that fact and change the bug status to 'Confirmed'.

This change has been made by an automated script, maintained by the Ubuntu Kernel Team.

Changed in linux (Ubuntu):
status: New → Incomplete
Revision history for this message
Piotr (orsei) wrote :

I can't perform 'apport-collect 1957196' because I roll back my system through the 'TimeShift' to the kernel I had before. I needed my camera working because of my work

Changed in linux (Ubuntu):
status: Incomplete → Opinion
status: Opinion → Confirmed
To post a comment you must log in.
This report contains Public information  
Everyone can see this information.

Other bug subscribers

Remote bug watches

Bug watches keep track of this bug in other bug trackers.