NUC11PAHi7-Tiger Lake

Bug #1955513 reported by Victor Estrada
14
This bug affects 2 people
Affects Status Importance Assigned to Milestone
linux (Ubuntu)
Confirmed
Undecided
Unassigned

Bug Description

in Ubuntu Jammy Jellyfish 22.04, with kernel 5.13.0-22-generic running on the NUC11PAHi7 hardware platform, the audio is broken. No audio is output over HDMI or headphone jack despite the sound hardware being detected. The issue is with the OS/Kernel since I booted the hardware with Windows 10 and it worked. Another issue is that the machine constantly drops the WiFi connection, again this is behavior not observed when I booted into Win 10. BIOS is the stock default version PATGL357.0041 and there is no other current update available. Please fix. Thank You.
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ProblemType: Bug
ApportVersion: 2.20.11-0ubuntu74
Architecture: amd64
CasperMD5CheckResult: pass
CurrentDesktop: ubuntu:GNOME
DistroRelease: Ubuntu 22.04
InstallationDate: Installed on 2021-12-16 (6 days ago)
InstallationMedia: Ubuntu 21.10 "Impish Indri" - Release amd64 (20211012)
MachineType: Intel(R) Client Systems NUC11PAHi7
Package: linux (not installed)
ProcEnviron:
 TERM=xterm-256color
 PATH=(custom, no user)
 XDG_RUNTIME_DIR=<set>
 LANG=en_US.UTF-8
 SHELL=/bin/bash
ProcFB: 0 i915drmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.13.0-22-generic root=UUID=38af8d01-7777-4dbd-a306-eb38ded7a2e3 ro quiet splash vt.handoff=7
ProcVersionSignature: Ubuntu 5.13.0-22.22-generic 5.13.19
RelatedPackageVersions:
 linux-restricted-modules-5.13.0-22-generic N/A
 linux-backports-modules-5.13.0-22-generic N/A
 linux-firmware 1.202
Tags: wayland-session jammy
Uname: Linux 5.13.0-22-generic x86_64
UpgradeStatus: Upgraded to jammy on 2021-12-18 (4 days ago)
UserGroups: adm audio cdrom dip lpadmin lxd plugdev pulse pulse-access sambashare sudo video
_MarkForUpload: True
dmi.bios.date: 08/11/2021
dmi.bios.release: 0.41
dmi.bios.vendor: Intel Corp.
dmi.bios.version: PATGL357.0041.2021.0811.1505
dmi.board.name: NUC11PABi7
dmi.board.vendor: Intel Corporation
dmi.board.version: K90104-305
dmi.chassis.type: 35
dmi.chassis.vendor: Intel Corporation
dmi.chassis.version: 2.0
dmi.ec.firmware.release: 3.3
dmi.modalias: dmi:bvnIntelCorp.:bvrPATGL357.0041.2021.0811.1505:bd08/11/2021:br0.41:efr3.3:svnIntel(R)ClientSystems:pnNUC11PAHi7:pvrM15513-306:rvnIntelCorporation:rnNUC11PABi7:rvrK90104-305:cvnIntelCorporation:ct35:cvr2.0:skuRNUC11PAHi7000:
dmi.product.family: PA
dmi.product.name: NUC11PAHi7
dmi.product.sku: RNUC11PAHi7000
dmi.product.version: M15513-306
dmi.sys.vendor: Intel(R) Client Systems

description: updated
Revision history for this message
Ubuntu Kernel Bot (ubuntu-kernel-bot) wrote : Missing required logs.

This bug is missing log files that will aid in diagnosing the problem. While running an Ubuntu kernel (not a mainline or third-party kernel) please enter the following command in a terminal window:

apport-collect 1955513

and then change the status of the bug to 'Confirmed'.

If, due to the nature of the issue you have encountered, you are unable to run this command, please add a comment stating that fact and change the bug status to 'Confirmed'.

This change has been made by an automated script, maintained by the Ubuntu Kernel Team.

Changed in linux (Ubuntu):
status: New → Incomplete
tags: added: impish
Revision history for this message
Victor Estrada (vestra01) wrote : AlsaInfo.txt

apport information

tags: added: apport-collected jammy wayland-session
description: updated
Revision history for this message
Victor Estrada (vestra01) wrote : AudioDevicesInUse.txt

apport information

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Victor Estrada (vestra01) wrote : CRDA.txt

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Victor Estrada (vestra01) wrote : CurrentDmesg.txt

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Victor Estrada (vestra01) wrote : IwConfig.txt

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Victor Estrada (vestra01) wrote : Lspci.txt

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Victor Estrada (vestra01) wrote : Lspci-vt.txt

apport information

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Victor Estrada (vestra01) wrote : Lsusb.txt

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Victor Estrada (vestra01) wrote : Lsusb-t.txt

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Victor Estrada (vestra01) wrote : Lsusb-v.txt

apport information

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Victor Estrada (vestra01) wrote : PaInfo.txt

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Victor Estrada (vestra01) wrote : ProcCpuinfo.txt

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Victor Estrada (vestra01) wrote : ProcCpuinfoMinimal.txt

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Victor Estrada (vestra01) wrote : ProcInterrupts.txt

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Victor Estrada (vestra01) wrote : ProcModules.txt

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Victor Estrada (vestra01) wrote : PulseList.txt

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Victor Estrada (vestra01) wrote : RfKill.txt

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Victor Estrada (vestra01) wrote : UdevDb.txt

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Victor Estrada (vestra01) wrote : WifiSyslog.txt

apport information

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Victor Estrada (vestra01) wrote : acpidump.txt

apport information

Changed in linux (Ubuntu):
status: Incomplete → Confirmed
Revision history for this message
Victor Estrada (vestra01) wrote :

Log files sent per instructions above.

Revision history for this message
Victor Estrada (vestra01) wrote :

Some more info to add for the HDMI audio issue:
I tried out the hardware on another monitor and it appears that stereo PCM audio over HDMI works fine. What appears to be broken is surround sound and bitstream audio over HDMI. This only occurs in Linux/Ubuntu 22.04. In windows 10 everything works as expected.

With respect to wifi:
Issues persist, no further info to add.

Revision history for this message
Victor Estrada (vestra01) wrote :

For the audio issue, I did notice that when set to bitstream over HDMI and surround, it would randomly work (not very often) before logon to the desktop but audio would quit after. This was a very low occurrence however of this mode working.

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