external mouse, internal camera, usb drive doesn't work

Bug #1953075 reported by Risyardi Iswanto
6
This bug affects 1 person
Affects Status Importance Assigned to Milestone
linux (Ubuntu)
Confirmed
Undecided
Unassigned

Bug Description

internal camera, external mouse, bluetooth, and usb drive did not recognize by notebook.
This happens only if using battery power, not on ac power. Whenever power disconnected, those 3 components stopped working and unable to work even after I plug the ac power back.
Tech info of notebook: Asus vivobook 15 F512DA 8gb, amd ryzen 5.
Description: Ubuntu 20.04.3 LTS
Release: 20.04
N: Unable to locate package pkgname

expected: internal camera, external mouse, bluetooth, usb ports working on battery and ac power reliably regarding on ac power or not

happened: internal camera, external mouse, bluetooth, usb ports, not working after disconnecting ac power and will continue not working even after plugging the ac power back

this bug did not happen before the latest update

ProblemType: Bug
DistroRelease: Ubuntu 20.04
Package: linux-image-5.4.0-90-generic 5.4.0-90.101
ProcVersionSignature: Ubuntu 5.4.0-90.101-generic 5.4.148
Uname: Linux 5.4.0-90-generic x86_64
ApportVersion: 2.20.11-0ubuntu27.21
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC1: elyeel 2272 F.... pulseaudio
 /dev/snd/controlC0: elyeel 2272 F.... pulseaudio
CasperMD5CheckResult: skip
CurrentDesktop: ubuntu:GNOME
Date: Thu Dec 2 11:56:56 2021
GvfsMonitorError:
 This tool has been deprecated, use 'gio mount' instead.
 See 'gio help mount' for more info.
GvfsMonitorLog: Monitoring events. Press Ctrl+C to quit.
HotplugNewDevices:

HotplugNewMounts:

InstallationDate: Installed on 2020-02-05 (666 days ago)
InstallationMedia: Ubuntu 18.04.3 LTS "Bionic Beaver" - Release amd64 (20190805)
MachineType: ASUSTeK COMPUTER INC. VivoBook_ASUSLaptop X512DA_F512DA
ProcEnviron:
 LANGUAGE=en_CA:en
 PATH=(custom, no user)
 XDG_RUNTIME_DIR=<set>
 LANG=en_CA.UTF-8
 SHELL=/bin/bash
ProcFB: 0 amdgpudrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.4.0-90-generic root=UUID=ebeca585-f992-499f-8e2c-1b2c4b9c8a4e ro quiet splash vt.handoff=7
RelatedPackageVersions:
 linux-restricted-modules-5.4.0-90-generic N/A
 linux-backports-modules-5.4.0-90-generic N/A
 linux-firmware 1.187.20
SourcePackage: linux
Symptom: storage
UdevMonitorLog:
 monitor will print the received events for:
 UDEV - the event which udev sends out after rule processing
UdisksMonitorLog:
 Monitoring the udisks daemon. Press Ctrl+C to exit.
 11:57:18.000: The udisks-daemon is running (name-owner :1.8).
UpgradeStatus: Upgraded to focal on 2020-10-06 (421 days ago)
dmi.bios.date: 07/16/2019
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: X512DA.305
dmi.board.asset.tag: ATN12345678901234567
dmi.board.name: X512DA
dmi.board.vendor: ASUSTeK COMPUTER INC.
dmi.board.version: 1.0
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: ASUSTeK COMPUTER INC.
dmi.chassis.version: 1.0
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrX512DA.305:bd07/16/2019:svnASUSTeKCOMPUTERINC.:pnVivoBook_ASUSLaptopX512DA_F512DA:pvr1.0:rvnASUSTeKCOMPUTERINC.:rnX512DA:rvr1.0:cvnASUSTeKCOMPUTERINC.:ct10:cvr1.0:
dmi.product.family: VivoBook
dmi.product.name: VivoBook_ASUSLaptop X512DA_F512DA
dmi.product.version: 1.0
dmi.sys.vendor: ASUSTeK COMPUTER INC.

Revision history for this message
Risyardi Iswanto (elyeel) wrote :
Revision history for this message
Ubuntu Kernel Bot (ubuntu-kernel-bot) wrote : Status changed to Confirmed

This change was made by a bot.

Changed in linux (Ubuntu):
status: New → Confirmed
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