TP-Link UB500 Bluetooth USB adapter not working properly

Bug #1948502 reported by gwendydd
This bug affects 9 people
Affects Status Importance Assigned to Milestone
linux (Arch Linux)
Fix Released
linux (Ubuntu)

Bug Description

I have just bought a Tp-link bluetooth 5.0 usb adapter (UB500). According to this website the chip is Realtek RTL8761B.
It works just fine on Windows 10, but I'm having problems on Ubuntu.

I'm running Ubuntu 21.10 with the 5.14.14-051414-generic kernel

The adapter seems to be correctly installed and properly working, however scanning does not pick up any bluetooth device. I've tried two headsets (that I know are properly working) and my phone, with no success. When performing a scan on my phone, the computer doesn't show up, even if I've set it to visible.

(I'm sorry if the information is not complete, but ubuntu-bug is not working for me)

Revision history for this message
gwendydd (narglin) wrote :
Revision history for this message
gwendydd (narglin) wrote :
Revision history for this message
Ubuntu Kernel Bot (ubuntu-kernel-bot) wrote : Status changed to Confirmed

This change was made by a bot.

Changed in linux (Ubuntu):
status: New → Confirmed
Revision history for this message
Pilot6 (hanipouspilot) wrote :

The device should be added to btusb.c

 /* Tp-Link UB500 */
{ USB_DEVICE(0x2357, 0x0604), .driver_info = BTUSB_REALTEK },

The chip is supported, but the ID is not there.

Revision history for this message
fuomag (fuomag) wrote :

Solved with kernel 5.15.4-arch1-1

Changed in linux (Arch Linux):
status: New → Fix Released
Revision history for this message
Kristiyan Katsarov (katsar0v) wrote :

Can we expect this in 20.04.04?

Revision history for this message
Muthukannan B (pearleye) wrote :

Could you please let us know when this fix will be available for Ubuntu Ubuntu 20.04.3 LTS?

information type: Public → Public Security
information type: Public Security → Public
To post a comment you must log in.
This report contains Public information  
Everyone can see this information.

Other bug subscribers

Remote bug watches

Bug watches keep track of this bug in other bug trackers.