mouse starts going up and has a laggy response

Bug #1945542 reported by Josue Francisco Laszeski
6
This bug affects 1 person
Affects Status Importance Assigned to Milestone
linux (Ubuntu)
Confirmed
Undecided
Unassigned

Bug Description

Writing lsb_release -rd I got this:
Description: Ubuntu 20.04.3 LTS
Release: 20.04

I don't know exactly what package has the issue but I think is most probably the kernel itself.
I can use my touchpad normally most of the time. But randomly and suddenly, it stops working properly. When I don't move the cursor, it starts going up and for re-using it I have to pass my finger three times (aprox.) and then it starts to respond. But when I leave it, the bug comes again.
The problem got solved when I restart my laptop. I've tried a lot of troubleshooting I've found on internet but nothing works without restarting. Also, when I write xinput -list in the terminal, it does not detect my touchpad.
Moreover, today I got two like-windows blue screen but instead of having a blue screen I got something like a TV receiving noise in color. Nothing works -neither the power button- I've lost few of my college work (not anything serious by luck).
Thank you for making Ubuntu and best Regards.
Josue Laszeski, Argentina.

PD: I'm not an English native speaker, please ignore my redaction faults.

ProblemType: Bug
DistroRelease: Ubuntu 20.04
Package: linux-image-5.11.0-37-generic 5.11.0-37.41~20.04.2
ProcVersionSignature: Ubuntu 5.11.0-37.41~20.04.2-generic 5.11.22
Uname: Linux 5.11.0-37-generic x86_64
ApportVersion: 2.20.11-0ubuntu27.20
Architecture: amd64
CasperMD5CheckResult: skip
CurrentDesktop: MATE
Date: Wed Sep 29 21:46:41 2021
InstallationDate: Installed on 2021-07-26 (65 days ago)
InstallationMedia: Ubuntu-MATE 20.04.2.0 LTS "Focal Fossa" - Release amd64 (20210209.1)
SourcePackage: linux-signed-hwe-5.11
UpgradeStatus: No upgrade log present (probably fresh install)
---
ProblemType: Bug
ApportVersion: 2.20.11-0ubuntu27.21
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: josue 1259 F.... pulseaudio
CasperMD5CheckResult: skip
CurrentDesktop: MATE
DistroRelease: Ubuntu 20.04
InstallationDate: Installed on 2021-07-26 (122 days ago)
InstallationMedia: Ubuntu-MATE 20.04.2.0 LTS "Focal Fossa" - Release amd64 (20210209.1)
MachineType: COMPAQ Presario 21
Package: linux (not installed)
ProcFB: 0 i915drmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.11.0-40-generic root=UUID=49c60cf2-3935-4fd9-87cc-3db4eed0d496 ro quiet splash vt.handoff=7
ProcVersionSignature: Ubuntu 5.11.0-40.44~20.04.2-generic 5.11.22
RelatedPackageVersions:
 linux-restricted-modules-5.11.0-40-generic N/A
 linux-backports-modules-5.11.0-40-generic N/A
 linux-firmware 1.187.20
RfKill:
 0: phy0: Wireless LAN
  Soft blocked: no
  Hard blocked: no
Tags: focal
Uname: Linux 5.11.0-40-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip lpadmin lxd plugdev sambashare sudo
_MarkForUpload: True
dmi.bios.date: 07/05/2012
dmi.bios.release: 0.1
dmi.bios.vendor: Phoenix Technologies Ltd.
dmi.bios.version: 77B
dmi.board.asset.tag: Base Board Asset Tag
dmi.board.name: Presario 21
dmi.board.vendor: COMPAQ
dmi.board.version: FAB1
dmi.chassis.asset.tag: Asset Tag
dmi.chassis.type: 9
dmi.chassis.vendor: Intel Corporation
dmi.chassis.version: 0.1
dmi.modalias: dmi:bvnPhoenixTechnologiesLtd.:bvr77B:bd07/05/2012:br0.1:svnCOMPAQ:pnPresario21:pvr0.1:skuSystemSKUNumber:rvnCOMPAQ:rnPresario21:rvrFAB1:cvnIntelCorporation:ct9:cvr0.1:
dmi.product.family: EasyTab
dmi.product.name: Presario 21
dmi.product.sku: System SKUNumber
dmi.product.version: 0.1
dmi.sys.vendor: COMPAQ

Revision history for this message
Josue Francisco Laszeski (josulas) wrote :
Revision history for this message
Marc Deslauriers (mdeslaur) wrote : Bug is not a security issue

Thanks for taking the time to report this bug and helping to make Ubuntu better. We appreciate the difficulties you are facing, but this appears to be a "regular" (non-security) bug. I have unmarked it as a security issue since this bug does not show evidence of allowing attackers to cross privilege boundaries nor directly cause loss of data/privacy. Please feel free to report any other bugs you may find.

information type: Private Security → Public
Paul White (paulw2u)
affects: ubuntu → linux (Ubuntu)
Revision history for this message
Ubuntu Kernel Bot (ubuntu-kernel-bot) wrote : Missing required logs.

This bug is missing log files that will aid in diagnosing the problem. While running an Ubuntu kernel (not a mainline or third-party kernel) please enter the following command in a terminal window:

apport-collect 1945542

and then change the status of the bug to 'Confirmed'.

If, due to the nature of the issue you have encountered, you are unable to run this command, please add a comment stating that fact and change the bug status to 'Confirmed'.

This change has been made by an automated script, maintained by the Ubuntu Kernel Team.

Changed in linux (Ubuntu):
status: New → Incomplete
Revision history for this message
Josue Francisco Laszeski (josulas) wrote : AlsaInfo.txt

apport information

tags: added: apport-collected
description: updated
Revision history for this message
Josue Francisco Laszeski (josulas) wrote : CRDA.txt

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Josue Francisco Laszeski (josulas) wrote : CurrentDmesg.txt

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Josue Francisco Laszeski (josulas) wrote : IwConfig.txt

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Josue Francisco Laszeski (josulas) wrote : Lspci.txt

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Josue Francisco Laszeski (josulas) wrote : Lspci-vt.txt

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Josue Francisco Laszeski (josulas) wrote : Lsusb.txt

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Josue Francisco Laszeski (josulas) wrote : Lsusb-t.txt

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Josue Francisco Laszeski (josulas) wrote : Lsusb-v.txt

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Josue Francisco Laszeski (josulas) wrote : ProcCpuinfo.txt

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Josue Francisco Laszeski (josulas) wrote : ProcCpuinfoMinimal.txt

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Josue Francisco Laszeski (josulas) wrote : ProcEnviron.txt

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Josue Francisco Laszeski (josulas) wrote : ProcInterrupts.txt

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Josue Francisco Laszeski (josulas) wrote : ProcModules.txt

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Josue Francisco Laszeski (josulas) wrote : PulseList.txt

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Josue Francisco Laszeski (josulas) wrote : UdevDb.txt

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Josue Francisco Laszeski (josulas) wrote : WifiSyslog.txt

apport information

Revision history for this message
Josue Francisco Laszeski (josulas) wrote : acpidump.txt

apport information

Paul White (paulw2u)
Changed in linux (Ubuntu):
status: Incomplete → Confirmed
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