[Asus ZenBook Flip UX363EA] Touchpad stops working after closing the laptop

[Adam]

The touchpad on my Asus ZenBook flip always stops working after I close the laptop! I have to restart the computer to make working again.

Appreciate your support.

Thanks

ProblemType: Bug
DistroRelease: Ubuntu 21.04
Package: xorg 1:7.7+22ubuntu1
ProcVersionSignature: Ubuntu 5.11.0-36.40-generic 5.11.22
Uname: Linux 5.11.0-36-generic x86_64
.tmp.unity_support_test.0:

ApportVersion: 2.20.11-0ubuntu65.3
Architecture: amd64
BootLog: Error: [Errno 13] Permission denied: '/var/log/boot.log'
CasperMD5CheckResult: unknown
CompositorRunning: None
CurrentDesktop: GNOME
Date: Wed Sep 29 08:55:00 2021
DistUpgraded: Fresh install
DistroCodename: hirsute
DistroVariant: ubuntu
ExtraDebuggingInterest: Yes
GraphicsCard:
 Intel Corporation TigerLake GT2 [Iris Xe Graphics] [8086:9a49] (rev 01) (prog-if 00 [VGA controller])
   Subsystem: ASUSTeK Computer Inc. Iris Xe Graphics [1043:1362]
InstallationDate: Installed on 2021-03-14 (198 days ago)
InstallationMedia: Ubuntu 20.04.2.0 LTS "Focal Fossa" - Release amd64 (20210209.1)
MachineType: ASUSTeK COMPUTER INC. ZenBook UX363EA_UX371EA
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.11.0-36-generic root=UUID=ef0e66b2-d067-4bd4-9041-1a7a7a84d600 ro quiet splash vt.handoff=7
SourcePackage: xorg
Symptom: display
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 01/20/2021
dmi.bios.release: 5.19
dmi.bios.vendor: American Megatrends International, LLC.
dmi.bios.version: UX363EA.306
dmi.board.asset.tag: ATN12345678901234567
dmi.board.name: UX363EA
dmi.board.vendor: ASUSTeK COMPUTER INC.
dmi.board.version: 1.0
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 31
dmi.chassis.vendor: ASUSTeK COMPUTER INC.
dmi.chassis.version: 1.0
dmi.modalias: dmi:bvnAmericanMegatrendsInternational,LLC.:bvrUX363EA.306:bd01/20/2021:br5.19:svnASUSTeKCOMPUTERINC.:pnZenBookUX363EA_UX371EA:pvr1.0:sku:rvnASUSTeKCOMPUTERINC.:rnUX363EA:rvr1.0:cvnASUSTeKCOMPUTERINC.:ct31:cvr1.0:
dmi.product.family: ZenBook Flip
dmi.product.name: ZenBook UX363EA_UX371EA
dmi.product.version: 1.0
dmi.sys.vendor: ASUSTeK COMPUTER INC.
version.compiz: compiz 1:0.9.14.1+20.10.20200813-0ubuntu4
version.libdrm2: libdrm2 2.4.105-3~21.04.1
version.libgl1-mesa-dri: libgl1-mesa-dri 21.0.3-0ubuntu0.3
version.libgl1-mesa-glx: libgl1-mesa-glx N/A
version.xserver-xorg-core: xserver-xorg-core 2:1.20.11-1ubuntu1.1
version.xserver-xorg-input-evdev: xserver-xorg-input-evdev N/A
version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:19.1.0-2
version.xserver-xorg-video-intel: xserver-xorg-video-intel 2:2.99.917+git20200714-1ubuntu1
version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.17-1

[Ubuntu Kernel Bot (ubuntu-kernel-bot)]

This change was made by a bot.

[Hui Wang (hui.wang)]

The touchpad connects to the i2c bus:
[ 3.671487] input: ASUE140A:00 04F3:3134 Mouse as /devices/pci0000:00/0000:00:15.1/i2c_designware.1/i2c-2/i2c-ASUE140A:00/0018:04F3:3134.0002/input/input30
[ 3.671554] input: ASUE140A:00 04F3:3134 Touchpad as /devices/pci0000:00/0000:00:15.1/i2c_designware.1/i2c-2/i2c-ASUE140A:00/0018:04F3:3134.0002/input/input31
[ 3.671595] input: ASUE140A:00 04F3:3134 Keyboard as /devices/pci0000:00/0000:00:15.1/i2c_designware.1/i2c-2/i2c-ASUE140A:00/0018:04F3:3134.0002/input/input32

So please do system suspend and resume, after that, the touchpad should stop working, then please check dmesg, if there is any i2c error log?

[Adam (obaidi2500)]

Hi mate, thanks for getting back to me, I have checked the dmesg after touchpad freezing, but I couldn't see anything related to i2c. Any idea?

[Adam (obaidi2500)]

The only ic2 from Log I can see is i2c_hid i2c-ELAN9008:00: supply vddl not found, using dummy regulator.