nvidia driver crashes after kernel upgrade

[marcw]

My two older Zotacs use the NV 340.108 driver and both are having the same issue. After the latest dist-upgrade they boot fine but don't display video, just a blank black screen with a randomly blinking cursor. They're headless but I got into both with ssh in order to uninstall the NV driver and now both boot normally but just use the Nuveau default driver. Unfortunately I can't use either computer like this (no NV driver). Afterward, I tried installing the NV driver with Software-Updater but then received this warning after a few minutes:

Error while applying changes
pk-client-error-quark: Error while installing package: installed nvidia-340 package post-installation script subprocess returned error exit status 10(313)
OK

ProblemType: Bug
DistroRelease: Ubuntu 20.04
Package: ubuntu-release-upgrader-core 1:20.04.35
ProcVersionSignature: Ubuntu 5.11.0-25.27~20.04.1-generic 5.11.22
Uname: Linux 5.11.0-25-generic x86_64
ApportVersion: 2.20.11-0ubuntu27.18
Architecture: amd64
CasperMD5CheckResult: skip
CrashDB: ubuntu
CurrentDesktop: ubuntu:GNOME
Date: Sun Aug 8 18:05:04 2021
InstallationDate: Installed on 2021-02-24 (165 days ago)
InstallationMedia: Ubuntu 20.04.1 LTS "Focal Fossa" - Release amd64 (20200731)
PackageArchitecture: all
ProcEnviron:
 TERM=xterm-256color
 PATH=(custom, no user)
 XDG_RUNTIME_DIR=<set>
 LANG=en_US.UTF-8
 SHELL=/bin/bash
SourcePackage: ubuntu-release-upgrader
Symptom: dist-upgrade
UpgradeStatus: No upgrade log present (probably fresh install)
mtime.conffile..etc.update-manager.release-upgrades: 2021-02-24T10:56:52.723450

[marcw (marcw)]

If needed I can post or attach the nvidia-340.0.crash file that was created.

[Chris Guiver (guiverc)]

Thank you for taking the time to report this bug and helping to make Ubuntu better.

Please don't post/attach a .crash file. The crash file should be submitted using the `ubuntu-bug /var/crash/[filename].crash` which gathers more details and populates fields making the .crash file much easier to explore.

I suggest you submit that file, as this report is incomplete; you've tagged it related to `ubuntu-release-upgrader` but you've not used that tool (it would have upgraded your system to 20.10; ie. it's the tool that upgrades you from one release to the next (20.04 to 20.10, or 20.04 to 22.04.1) and doesn't relate to a normal 'dist-upgrade'.

This issue likely relates to the HWE kernel, as recently the 5.8 kernel stack (from 20.10) was moved to 5.11 (from 21.04) and thus package likely should have been `linux-generic-hwe-20.04` (ie. switch to newer 5.11 is your issue). (LTS releases have two kernel stack choices; GA the more stable stays on 5.4, HWE upgrades during the first ~two years of life).

I'll mark this 'incomplete' allowing you to submit your crash file and create a new bug. If you believe I've in error, or made an error, please leave a comment saying why, and the bug report status can be returned to "New".

[marcw (marcw)]

Chris,
I followed your instructions but it didn't work complaining about a
permission issue.  So I ran it with sudo and it seemed to work.
$ sudo ubuntu-bug /var/crash/nvidia-340.0.crash
But it still appears that the bug didn't attached the crash report.
Sorry, I tried.

On 8/8/21 6:30 PM, Chris Guiver wrote:
> Thank you for taking the time to report this bug and helping to make
> Ubuntu better.
>
> Please don't post/attach a .crash file. The crash file should be
> submitted using the `ubuntu-bug /var/crash/[filename].crash` which
> gathers more details and populates fields making the .crash file much
> easier to explore.
>
> I suggest you submit that file, as this report is incomplete; you've
> tagged it related to `ubuntu-release-upgrader` but you've not used that
> tool (it would have upgraded your system to 20.10; ie. it's the tool
> that upgrades you from one release to the next (20.04 to 20.10, or 20.04
> to 22.04.1) and doesn't relate to a normal 'dist-upgrade'.
>
> This issue likely relates to the HWE kernel, as recently the 5.8 kernel
> stack (from 20.10) was moved to 5.11 (from 21.04) and thus package
> likely should have been `linux-generic-hwe-20.04` (ie. switch to newer
> 5.11 is your issue). (LTS releases have two kernel stack choices; GA
> the more stable stays on 5.4, HWE upgrades during the first ~two years
> of life).
>
> I'll mark this 'incomplete' allowing you to submit your crash file and
> create a new bug. If you believe I've in error, or made an error,
> please leave a comment saying why, and the bug report status can be
> returned to "New".
>
> ** Package changed: ubuntu-release-upgrader (Ubuntu) => linux (Ubuntu)
>
> ** Changed in: linux (Ubuntu)
> Status: New => Incomplete
>

[Chris Guiver (guiverc)]

Re-filed as https://bugs.launchpad.net/ubuntu/+source/nvidia-graphics-drivers-340/+bug/1939254