Touchpad not working at all

Bug #1932069 reported by amaurytc
6
This bug affects 1 person
Affects Status Importance Assigned to Milestone
linux (Ubuntu)
Undecided
Unassigned

Bug Description

Notebook Lenovo BS-145 15 HL

ProblemType: Bug
DistroRelease: Ubuntu 21.04
Package: linux-image-5.11.0-18-generic 5.11.0-18.19
ProcVersionSignature: Ubuntu 5.11.0-18.19-generic 5.11.17
Uname: Linux 5.11.0-18-generic x86_64
ApportVersion: 2.20.11-0ubuntu65.1
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: cesar 1314 F.... pulseaudio
CasperMD5CheckResult: pass
CurrentDesktop: ubuntu:GNOME
Date: Tue Jun 15 16:36:11 2021
InstallationDate: Installed on 2021-06-15 (0 days ago)
InstallationMedia: Ubuntu 21.04 "Hirsute Hippo" - Release amd64 (20210420)
Lsusb:
 Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
 Bus 001 Device 003: ID 174f:1176 Syntek Integrated Camera
 Bus 001 Device 005: ID 10c4:8105 Silicon Labs USB OPTICAL MOUSE
 Bus 001 Device 004: ID 8087:0aaa Intel Corp. Bluetooth 9460/9560 Jefferson Peak (JfP)
 Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
MachineType: LENOVO 82HB
ProcFB: 0 i915drmfb
ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-5.11.0-18-generic root=UUID=2ff10f98-8e1f-42ac-98b7-284459b8d285 ro quiet splash vt.handoff=7
RebootRequiredPkgs: gnome-shell
RelatedPackageVersions:
 linux-restricted-modules-5.11.0-18-generic N/A
 linux-backports-modules-5.11.0-18-generic N/A
 linux-firmware 1.197.1
SourcePackage: linux
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 12/23/2020
dmi.bios.release: 1.51
dmi.bios.vendor: LENOVO
dmi.bios.version: DKCN51WW
dmi.board.asset.tag: NO Asset Tag
dmi.board.name: LNVNB161216
dmi.board.vendor: LENOVO
dmi.board.version: SDK0J40697 WIN
dmi.chassis.asset.tag: NO Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: LENOVO
dmi.chassis.version: Lenovo BS145-15IIL
dmi.ec.firmware.release: 1.51
dmi.modalias: dmi:bvnLENOVO:bvrDKCN51WW:bd12/23/2020:br1.51:efr1.51:svnLENOVO:pn82HB:pvrLenovoBS145-15IIL:rvnLENOVO:rnLNVNB161216:rvrSDK0J40697WIN:cvnLENOVO:ct10:cvrLenovoBS145-15IIL:
dmi.product.family: BS145-15IIL
dmi.product.name: 82HB
dmi.product.sku: LENOVO_MT_82HB_BU_idea_FM_BS145-15IIL
dmi.product.version: Lenovo BS145-15IIL
dmi.sys.vendor: LENOVO

Revision history for this message
amaurytc (amaurytc) wrote :
Revision history for this message
Hui Wang (hui.wang) wrote :

Please try pci=realloc in the bootargs.

[ 0.743502] pci 0000:00:15.0: BAR 0: no space for [mem size 0x00001000 64bit]
[ 0.743507] pci 0000:00:15.0: BAR 0: failed to assign [mem size 0x00001000 64bit]
[ 0.743512] pci 0000:00:15.1: BAR 0: no space for [mem size 0x00001000 64bit]
[ 0.743514] pci 0000:00:15.1: BAR 0: failed to assign [mem size 0x00001000 64bit]
[ 0.743517] pci 0000:00:1f.5: BAR 0: no space for [mem size 0x00001000]
[ 0.743519] pci 0000:00:1f.5: BAR 0: trying firmware assignment [mem 0xfe010000-0xfe010fff]
[ 0.743522] pci 0000:00:1f.5: BAR 0: [mem 0xfe010000-0xfe010fff] conflicts with Reserved [mem 0xfc800000-0xfe7fffff]
[ 0.743525] pci 0000:00:1f.5: BAR 0: failed to assign [mem size 0x00001000]

Revision history for this message
amaurytc (amaurytc) wrote :

I try but the touchpad still not working

I follow the instructions to add the parameter as in https://wiki.ubuntu.com/Kernel/KernelBootParameters

This is a dual boot machine. The touchpad works in Windows :(

Thanks a lot for the help

Revision history for this message
Hui Wang (hui.wang) wrote :

Please upload the dmesg after you add the boot parameter.

Revision history for this message
amaurytc (amaurytc) wrote :
Download full text (73.5 KiB)

dmesg
[ 0.000000] microcode: microcode updated early to revision 0xa6, date = 2020-11-01
[ 0.000000] Linux version 5.11.0-18-generic (buildd@lgw01-amd64-049) (gcc (Ubuntu 10.3.0-1ubuntu1) 10.3.0, GNU ld (GNU Binutils for Ubuntu) 2.36.1) #19-Ubuntu SMP Fri May 7 14:22:03 UTC 2021 (Ubuntu 5.11.0-18.19-generic 5.11.17)
[ 0.000000] Command line: BOOT_IMAGE=/vmlinuz-5.11.0-18-generic root=UUID=2ff10f98-8e1f-42ac-98b7-284459b8d285 ro quiet splash pci=realloc vt.handoff=7
[ 0.000000] KERNEL supported cpus:
[ 0.000000] Intel GenuineIntel
[ 0.000000] AMD AuthenticAMD
[ 0.000000] Hygon HygonGenuine
[ 0.000000] Centaur CentaurHauls
[ 0.000000] zhaoxin Shanghai
[ 0.000000] x86/split lock detection: warning about user-space split_locks
[ 0.000000] x86/fpu: Supporting XSAVE feature 0x001: 'x87 floating point registers'
[ 0.000000] x86/fpu: Supporting XSAVE feature 0x002: 'SSE registers'
[ 0.000000] x86/fpu: Supporting XSAVE feature 0x004: 'AVX registers'
[ 0.000000] x86/fpu: Supporting XSAVE feature 0x020: 'AVX-512 opmask'
[ 0.000000] x86/fpu: Supporting XSAVE feature 0x040: 'AVX-512 Hi256'
[ 0.000000] x86/fpu: Supporting XSAVE feature 0x080: 'AVX-512 ZMM_Hi256'
[ 0.000000] x86/fpu: Supporting XSAVE feature 0x200: 'Protection Keys User registers'
[ 0.000000] x86/fpu: xstate_offset[2]: 576, xstate_sizes[2]: 256
[ 0.000000] x86/fpu: xstate_offset[5]: 832, xstate_sizes[5]: 64
[ 0.000000] x86/fpu: xstate_offset[6]: 896, xstate_sizes[6]: 512
[ 0.000000] x86/fpu: xstate_offset[7]: 1408, xstate_sizes[7]: 1024
[ 0.000000] x86/fpu: xstate_offset[9]: 2432, xstate_sizes[9]: 8
[ 0.000000] x86/fpu: Enabled xstate features 0x2e7, context size is 2440 bytes, using 'compacted' format.
[ 0.000000] BIOS-provided physical RAM map:
[ 0.000000] BIOS-e820: [mem 0x0000000000000000-0x000000000009efff] usable
[ 0.000000] BIOS-e820: [mem 0x000000000009f000-0x00000000000fffff] reserved
[ 0.000000] BIOS-e820: [mem 0x0000000000100000-0x0000000047987fff] usable
[ 0.000000] BIOS-e820: [mem 0x0000000047988000-0x0000000048287fff] reserved
[ 0.000000] BIOS-e820: [mem 0x0000000048288000-0x000000004a09efff] usable
[ 0.000000] BIOS-e820: [mem 0x000000004a09f000-0x000000004b4defff] reserved
[ 0.000000] BIOS-e820: [mem 0x000000004b4df000-0x000000004bbcefff] ACPI NVS
[ 0.000000] BIOS-e820: [mem 0x000000004bbcf000-0x000000004bc4efff] ACPI data
[ 0.000000] BIOS-e820: [mem 0x000000004bc4f000-0x000000004bc4ffff] usable
[ 0.000000] BIOS-e820: [mem 0x000000004bc50000-0x00000000cfffffff] reserved
[ 0.000000] BIOS-e820: [mem 0x00000000fc800000-0x00000000fe7fffff] reserved
[ 0.000000] BIOS-e820: [mem 0x00000000fed00000-0x00000000fed00fff] reserved
[ 0.000000] BIOS-e820: [mem 0x00000000fed10000-0x00000000fed17fff] reserved
[ 0.000000] BIOS-e820: [mem 0x00000000fed20000-0x00000000fed7ffff] reserved
[ 0.000000] BIOS-e820: [mem 0x00000000feda0000-0x00000000feda1fff] reserved
[ 0.000000] BIOS-e820: [mem 0x00000000fee00000-0x00000000fee00fff] reserved
[ 0.000000] BIOS-e820: [mem 0x00000000ff600000-0x00000000ffffffff] reserved
[ 0.000000] BIOS-e820: [mem 0x000000...

Revision history for this message
Hui Wang (hui.wang) wrote :

Please try "pci=nocrs,realloc", if still doesn't work, please also upload the dmesg with the new parameter.

thx.

Revision history for this message
Hui Wang (hui.wang) wrote :

Please test this kernel: https://people.canonical.com/~hwang4/lp1932069/ and no need to add the parameter "pci=nocrs,realloc". Please upload the dmesg ($dmesg > dmesg.txt) with the testing kernel.

thx.

Revision history for this message
amaurytc (amaurytc) wrote : Re: [Bug 1932069] Re: Touchpad not working at all

I want to thank you for all the attention you give me in this case. I'll
try soon as possible, once this notebooke belong to a friend of mine.

Em qua., 23 de jun. de 2021 às 07:45, Hui Wang <email address hidden>
escreveu:

> Please test this kernel: https://people.canonical.com/~hwang4/lp1932069/
> and no need to add the parameter "pci=nocrs,realloc". Please upload the
> dmesg ($dmesg > dmesg.txt) with the testing kernel.
>
> thx.
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1932069
>
> Title:
> Touchpad not working at all
>
> Status in linux package in Ubuntu:
> New
>
> Bug description:
> Notebook Lenovo BS-145 15 HL
>
> ProblemType: Bug
> DistroRelease: Ubuntu 21.04
> Package: linux-image-5.11.0-18-generic 5.11.0-18.19
> ProcVersionSignature: Ubuntu 5.11.0-18.19-generic 5.11.17
> Uname: Linux 5.11.0-18-generic x86_64
> ApportVersion: 2.20.11-0ubuntu65.1
> Architecture: amd64
> AudioDevicesInUse:
> USER PID ACCESS COMMAND
> /dev/snd/controlC0: cesar 1314 F.... pulseaudio
> CasperMD5CheckResult: pass
> CurrentDesktop: ubuntu:GNOME
> Date: Tue Jun 15 16:36:11 2021
> InstallationDate: Installed on 2021-06-15 (0 days ago)
> InstallationMedia: Ubuntu 21.04 "Hirsute Hippo" - Release amd64
> (20210420)
> Lsusb:
> Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
> Bus 001 Device 003: ID 174f:1176 Syntek Integrated Camera
> Bus 001 Device 005: ID 10c4:8105 Silicon Labs USB OPTICAL MOUSE
> Bus 001 Device 004: ID 8087:0aaa Intel Corp. Bluetooth 9460/9560
> Jefferson Peak (JfP)
> Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
> MachineType: LENOVO 82HB
> ProcFB: 0 i915drmfb
> ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-5.11.0-18-generic
> root=UUID=2ff10f98-8e1f-42ac-98b7-284459b8d285 ro quiet splash vt.handoff=7
> RebootRequiredPkgs: gnome-shell
> RelatedPackageVersions:
> linux-restricted-modules-5.11.0-18-generic N/A
> linux-backports-modules-5.11.0-18-generic N/A
> linux-firmware 1.197.1
> SourcePackage: linux
> UpgradeStatus: No upgrade log present (probably fresh install)
> dmi.bios.date: 12/23/2020
> dmi.bios.release: 1.51
> dmi.bios.vendor: LENOVO
> dmi.bios.version: DKCN51WW
> dmi.board.asset.tag: NO Asset Tag
> dmi.board.name: LNVNB161216
> dmi.board.vendor: LENOVO
> dmi.board.version: SDK0J40697 WIN
> dmi.chassis.asset.tag: NO Asset Tag
> dmi.chassis.type: 10
> dmi.chassis.vendor: LENOVO
> dmi.chassis.version: Lenovo BS145-15IIL
> dmi.ec.firmware.release: 1.51
> dmi.modalias:
> dmi:bvnLENOVO:bvrDKCN51WW:bd12/23/2020:br1.51:efr1.51:svnLENOVO:pn82HB:pvrLenovoBS145-15IIL:rvnLENOVO:rnLNVNB161216:rvrSDK0J40697WIN:cvnLENOVO:ct10:cvrLenovoBS145-15IIL:
> dmi.product.family: BS145-15IIL
> dmi.product.name: 82HB
> dmi.product.sku: LENOVO_MT_82HB_BU_idea_FM_BS145-15IIL
> dmi.product.version: Lenovo BS145-15IIL
> dmi.sys.vendor: LENOVO
>
> To manage notifications about this bug go to:
> https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1932069/+subscriptions
>

Revision history for this message
Ubuntu Kernel Bot (ubuntu-kernel-bot) wrote : Status changed to Confirmed

This change was made by a bot.

Changed in linux (Ubuntu):
status: New → Confirmed
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