[nvidia] System does not wake up after suspend

[gkgarg24]

Ubuntu 20.10 suspend is not working. After suspend it does not wake up. And I have to hard reboot machine. It is happening since last few days.

Here is error message I see from logs:

"Failed to start Application launched by gnome-session-binary.

A start job for unit UNIT has finished with a failure.
The job identifier is 368 and the job result is failed.

Failed to start LSB: OpenIPMI Driver init script.
A start job for unit openipmi.service has finished with a failure.
The job identifier is 151 and the job result is failed.
"

ProblemType: Bug
DistroRelease: Ubuntu 20.10
Package: xorg 1:7.7+19ubuntu15
ProcVersionSignature: Ubuntu 5.8.0-53.60-generic 5.8.18
Uname: Linux 5.8.0-53-generic x86_64
NonfreeKernelModules: nvidia_modeset nvidia
.proc.driver.nvidia.capabilities.gpu0: Error: path was not a regular file.
.proc.driver.nvidia.capabilities.mig: Error: path was not a regular file.
.proc.driver.nvidia.gpus.0000.0a.00.0: Error: path was not a regular file.
.proc.driver.nvidia.registry: Binary: ""
.proc.driver.nvidia.suspend: suspend hibernate resume
.proc.driver.nvidia.suspend_depth: default modeset uvm
.proc.driver.nvidia.version:
 NVRM version: NVIDIA UNIX x86_64 Kernel Module 460.73.01 Thu Apr 1 21:40:36 UTC 2021
 GCC version: gcc version 10.2.0 (Ubuntu 10.2.0-13ubuntu1)
ApportVersion: 2.20.11-0ubuntu50.7
Architecture: amd64
BootLog: Error: [Errno 13] Permission denied: '/var/log/boot.log'
CasperMD5CheckResult: skip
CompositorRunning: None
CurrentDesktop: ubuntu:GNOME
Date: Mon May 31 09:04:06 2021
DistUpgraded: Fresh install
DistroCodename: groovy
DistroVariant: ubuntu
DkmsStatus:
 nvidia, 460.73.01, 5.8.0-50-generic, x86_64: installed
 nvidia, 460.73.01, 5.8.0-53-generic, x86_64: installed
ExtraDebuggingInterest: Yes, if not too technical
GpuHangFrequency: Several times a day
GpuHangReproducibility: Yes, I can easily reproduce it
GpuHangStarted: Within the last few days
GraphicsCard:
 NVIDIA Corporation TU106 [GeForce RTX 2060 SUPER] [10de:1f06] (rev a1) (prog-if 00 [VGA controller])
   Subsystem: eVga.com. Corp. TU106 [GeForce RTX 2060 SUPER] [3842:3061]
InstallationDate: Installed on 2020-02-15 (471 days ago)
InstallationMedia: Ubuntu 19.10 "Eoan Ermine" - Release amd64 (20191017)
MachineType: Gigabyte Technology Co., Ltd. X570 AORUS MASTER
ProcEnviron:
 PATH=(custom, no user)
 XDG_RUNTIME_DIR=<set>
 LANG=en_US.UTF-8
 SHELL=/bin/bash
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.8.0-53-generic root=UUID=ae47d531-67a5-47ff-ba8c-fd3928cd4cad ro quiet splash vt.handoff=7
SourcePackage: xorg
Symptom: display
Title: Xorg freeze
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 09/17/2019
dmi.bios.release: 5.14
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: F7b
dmi.board.asset.tag: Default string
dmi.board.name: X570 AORUS MASTER
dmi.board.vendor: Gigabyte Technology Co., Ltd.
dmi.board.version: x.x
dmi.chassis.asset.tag: Default string
dmi.chassis.type: 3
dmi.chassis.vendor: Default string
dmi.chassis.version: Default string
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrF7b:bd09/17/2019:br5.14:svnGigabyteTechnologyCo.,Ltd.:pnX570AORUSMASTER:pvr-CF:rvnGigabyteTechnologyCo.,Ltd.:rnX570AORUSMASTER:rvrx.x:cvnDefaultstring:ct3:cvrDefaultstring:
dmi.product.family: Default string
dmi.product.name: X570 AORUS MASTER
dmi.product.sku: Default string
dmi.product.version: -CF
dmi.sys.vendor: Gigabyte Technology Co., Ltd.
version.compiz: compiz N/A
version.libdrm2: libdrm2 2.4.102-1ubuntu1
version.libgl1-mesa-dri: libgl1-mesa-dri 20.2.6-0ubuntu0.20.10.1
version.libgl1-mesa-glx: libgl1-mesa-glx N/A
version.nvidia-graphics-drivers: nvidia-graphics-drivers-* N/A
version.xserver-xorg-core: xserver-xorg-core 2:1.20.9-2ubuntu1.3
version.xserver-xorg-input-evdev: xserver-xorg-input-evdev N/A
version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:19.1.0-1ubuntu1
version.xserver-xorg-video-intel: xserver-xorg-video-intel 2:2.99.917+git20200714-1
version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.16-1

[Daniel van Vugt (vanvugt)]

Thanks for the bug report. Next time the problem happens and you have to "hard reboot", please then run:

  journalctl -b-1 > prevboot.txt

and attach the resulting text file here.

[gkgarg24 (gkgarg24)]

Sure, Please see attached file here.

Thank you!

[Daniel van Vugt (vanvugt)]

Thanks. That does at least confirm the system went to sleep and didn't wake up (or did wake up but not for long enough to write to the log).

Have you been able to resume-from-suspend in previous Ubuntu versions? Regardless, since 20.10 is going to reach end of life next month [1] it might be a good idea to try upgrading to 21.04.

[1] https://wiki.ubuntu.com/Releases

[gkgarg24 (gkgarg24)]

Yes, It used to wake up just fine even few days back. I did not see see any popup coming to install 21.04 that normally comes for upgrade. Also concerned about NVIDIA/Wayland problems.

Update:
The upgrade option never shows up . Software update is set to check for every release. Manual checking through update-manager also does not show new release.

[gkgarg24 (gkgarg24)]

Finally I updated to 21.04 but the problem persists.

[Daniel van Vugt (vanvugt)]

Thanks again. Next time the problem happens in 21.04 please don't reboot yet, wait at least 10 seconds before rebooting. Then after rebooting, run:

  journalctl -b-1 > prevboot.txt

and attach the resulting text file here.

[gkgarg24 (gkgarg24)]

Sure. I will do that when it happens again. Since yesterday problem seems disappeared as I update Windows on this dual boot system. It appears restarting system multiple times during various updates also fixed the suspend problem at least for now.

[gkgarg24 (gkgarg24)]

Since the issue has appeared again on Ubuntu 21.04. Please see attached logs from previous boot.

[Daniel van Vugt (vanvugt)]

Thanks. That indeed just shows a sleeping system. No evidence of waking up.

This is probably a driver or kernel issue and since Ubuntu 20.10 is about to reach end-of-life I suggest upgrading to Ubuntu 21.04 which has a very different kernel. Or if you want a release with a long lifecycle then install 20.04 instead.

Please let us know if 21.04 or 20.04 has the same bug so as to avoid this bug closing next month.

[gkgarg24 (gkgarg24)]

It is 21.04

gg@gg-x570am:~$ uname -a
Linux gg-x570am 5.11.0-18-generic #19-Ubuntu SMP Fri May 7 14:22:03 UTC 2021 x86_64 x86_64 x86_64 GNU/Linux

gg@gg-x570am:~$ cat /etc/*release
DISTRIB_ID=Ubuntu
DISTRIB_RELEASE=21.04
DISTRIB_CODENAME=hirsute
DISTRIB_DESCRIPTION="Ubuntu 21.04"
NAME="Ubuntu"
VERSION="21.04 (Hirsute Hippo)"
ID=ubuntu
ID_LIKE=debian
PRETTY_NAME="Ubuntu 21.04"
VERSION_ID="21.04"
HOME_URL="https://www.ubuntu.com/"
SUPPORT_URL="https://help.ubuntu.com/"
BUG_REPORT_URL="https://bugs.launchpad.net/ubuntu/"
PRIVACY_POLICY_URL="https://www.ubuntu.com/legal/terms-and-policies/privacy-policy"
VERSION_CODENAME=hirsute
UBUNTU_CODENAME=hirsute

[Kai-Heng Feng (kaihengfeng)]

Can you please enable systemd-pstore:
$ sudo systemctl enable systemd-pstore

Reproduce the problem, reboot and see if there's any file in /var/lib/systemd/pstore?

[Launchpad Janitor (janitor)]

[Expired for linux (Ubuntu) because there has been no activity for 60 days.]

[Launchpad Janitor (janitor)]

[Expired for nvidia-graphics-drivers-460 (Ubuntu) because there has been no activity for 60 days.]