cheese camera app not display anything

Bug #1928595 reported by andrew g
12
This bug affects 2 people
Affects Status Importance Assigned to Milestone
linux (Ubuntu)
Confirmed
Undecided
Unassigned

Bug Description

when opening the cheese camera app nothing is displayed it shows nothing just a black screen on my end tested on Ubuntu 21.

ProblemType: Bug
DistroRelease: Ubuntu 21.04
Package: cheese 3.38.0-3
ProcVersionSignature: Ubuntu 5.11.0-17.18-generic 5.11.12
Uname: Linux 5.11.0-17-generic x86_64
ApportVersion: 2.20.11-0ubuntu65
Architecture: amd64
CasperMD5CheckResult: pass
CurrentDesktop: ubuntu:GNOME
Date: Sun May 16 11:46:58 2021
InstallationDate: Installed on 2021-05-14 (2 days ago)
InstallationMedia: Ubuntu 21.04 "Hirsute Hippo" - Release amd64 (20210420)
MachineType: Hewlett-Packard HP 15 TS Notebook PC
ProcEnviron:
 PATH=(custom, no user)
 XDG_RUNTIME_DIR=<set>
 LANG=en_US.UTF-8
 SHELL=/bin/bash
RelatedPackageVersions:
 cheese 3.38.0-3
 cheese-common 3.38.0-3
SourcePackage: linux
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 04/24/2014
dmi.bios.release: 15.22
dmi.bios.vendor: Insyde
dmi.bios.version: F.16
dmi.board.asset.tag: Type2 - Board Asset Tag
dmi.board.name: 2211
dmi.board.vendor: Hewlett-Packard
dmi.board.version: 86.26
dmi.chassis.type: 10
dmi.chassis.vendor: Hewlett-Packard
dmi.chassis.version: Chassis Version
dmi.ec.firmware.release: 86.26
dmi.modalias: dmi:bvnInsyde:bvrF.16:bd04/24/2014:br15.22:efr86.26:svnHewlett-Packard:pnHP15TSNotebookPC:pvr0974100002405F00000620180:rvnHewlett-Packard:rn2211:rvr86.26:cvnHewlett-Packard:ct10:cvrChassisVersion:
dmi.product.family: 103C_5335KV G=N L=CON B=HP S=PAV
dmi.product.name: HP 15 TS Notebook PC
dmi.product.sku: G9D75UA#ABA
dmi.product.version: 0974100002405F00000620180
dmi.sys.vendor: Hewlett-Packard
---
ProblemType: Bug
ApportVersion: 2.20.11-0ubuntu65
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC1: familypc 1357 F.... pulseaudio
 /dev/snd/controlC0: familypc 1357 F.... pulseaudio
CasperMD5CheckResult: pass
CurrentDesktop: ubuntu:GNOME
DistroRelease: Ubuntu 21.04
InstallationDate: Installed on 2021-05-14 (2 days ago)
InstallationMedia: Ubuntu 21.04 "Hirsute Hippo" - Release amd64 (20210420)
MachineType: Hewlett-Packard HP 15 TS Notebook PC
Package: linux (not installed)
ProcEnviron:
 TERM=xterm-256color
 PATH=(custom, no user)
 XDG_RUNTIME_DIR=<set>
 LANG=en_US.UTF-8
 SHELL=/bin/bash
ProcFB: 0 i915drmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.11.0-17-generic root=UUID=c4c005df-0176-4582-a70b-d2a43dc51b21 ro quiet splash vt.handoff=7
ProcVersionSignature: Ubuntu 5.11.0-17.18-generic 5.11.12
RelatedPackageVersions:
 linux-restricted-modules-5.11.0-17-generic N/A
 linux-backports-modules-5.11.0-17-generic N/A
 linux-firmware 1.197
RfKill:
 0: phy0: Wireless LAN
  Soft blocked: no
  Hard blocked: no
Tags: hirsute wayland-session
Uname: Linux 5.11.0-17-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip lpadmin lxd plugdev sambashare sudo
_MarkForUpload: True
dmi.bios.date: 04/24/2014
dmi.bios.release: 15.22
dmi.bios.vendor: Insyde
dmi.bios.version: F.16
dmi.board.asset.tag: Type2 - Board Asset Tag
dmi.board.name: 2211
dmi.board.vendor: Hewlett-Packard
dmi.board.version: 86.26
dmi.chassis.asset.tag: Chassis Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: Hewlett-Packard
dmi.chassis.version: Chassis Version
dmi.ec.firmware.release: 86.26
dmi.modalias: dmi:bvnInsyde:bvrF.16:bd04/24/2014:br15.22:efr86.26:svnHewlett-Packard:pnHP15TSNotebookPC:pvr0974100002405F00000620180:rvnHewlett-Packard:rn2211:rvr86.26:cvnHewlett-Packard:ct10:cvrChassisVersion:
dmi.product.family: 103C_5335KV G=N L=CON B=HP S=PAV
dmi.product.name: HP 15 TS Notebook PC
dmi.product.sku: G9D75UA#ABA
dmi.product.version: 0974100002405F00000620180
dmi.sys.vendor: Hewlett-Packard

Revision history for this message
andrew g (epicdeveloper12) wrote :
Revision history for this message
Ubuntu Kernel Bot (ubuntu-kernel-bot) wrote : Missing required logs.

This bug is missing log files that will aid in diagnosing the problem. While running an Ubuntu kernel (not a mainline or third-party kernel) please enter the following command in a terminal window:

apport-collect 1928595

and then change the status of the bug to 'Confirmed'.

If, due to the nature of the issue you have encountered, you are unable to run this command, please add a comment stating that fact and change the bug status to 'Confirmed'.

This change has been made by an automated script, maintained by the Ubuntu Kernel Team.

Changed in linux (Ubuntu):
status: New → Incomplete
Revision history for this message
andrew g (epicdeveloper12) wrote : AlsaInfo.txt

apport information

tags: added: apport-collected
description: updated
Revision history for this message
andrew g (epicdeveloper12) wrote : CRDA.txt

apport information

Revision history for this message
andrew g (epicdeveloper12) wrote : CurrentDmesg.txt

apport information

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andrew g (epicdeveloper12) wrote : IwConfig.txt

apport information

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andrew g (epicdeveloper12) wrote : Lspci.txt

apport information

Revision history for this message
andrew g (epicdeveloper12) wrote : Lspci-vt.txt

apport information

Revision history for this message
andrew g (epicdeveloper12) wrote : Lsusb.txt

apport information

Revision history for this message
andrew g (epicdeveloper12) wrote : Lsusb-t.txt

apport information

Revision history for this message
andrew g (epicdeveloper12) wrote : Lsusb-v.txt

apport information

Revision history for this message
andrew g (epicdeveloper12) wrote : PaInfo.txt

apport information

Revision history for this message
andrew g (epicdeveloper12) wrote : ProcCpuinfo.txt

apport information

Revision history for this message
andrew g (epicdeveloper12) wrote : ProcCpuinfoMinimal.txt

apport information

Revision history for this message
andrew g (epicdeveloper12) wrote : ProcInterrupts.txt

apport information

Revision history for this message
andrew g (epicdeveloper12) wrote : ProcModules.txt

apport information

Revision history for this message
andrew g (epicdeveloper12) wrote : PulseList.txt

apport information

Revision history for this message
andrew g (epicdeveloper12) wrote : UdevDb.txt

apport information

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andrew g (epicdeveloper12) wrote : WifiSyslog.txt

apport information

Revision history for this message
andrew g (epicdeveloper12) wrote : acpidump.txt

apport information

Changed in linux (Ubuntu):
status: Incomplete → Confirmed
Revision history for this message
koba (kobako) wrote :

@AndrewG,
Would you please help to collect this
v4l2-ctl --list-devices

Can't find anything in cheesedebug.txt, could you please append again?
Thanks

Revision history for this message
andrew g (epicdeveloper12) wrote :

here is the info: HP Truevision HD: HP Truevision (usb-0000:00:1d.0-1.5):
 /dev/video0
 /dev/video1

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