| 2021-05-16 15:44:39 |
Brian J. Cohen |
bug |
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added bug |
| 2021-05-16 16:27:45 |
Ubuntu Foundations Team Bug Bot |
tags |
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bot-comment |
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| 2021-05-16 16:52:14 |
Brian J. Cohen |
affects |
ubuntu |
linux (Ubuntu) |
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| 2021-05-16 17:00:07 |
Ubuntu Kernel Bot |
linux (Ubuntu): status |
New |
Incomplete |
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| 2021-05-16 17:09:41 |
Brian J. Cohen |
tags |
bot-comment |
apport-collected bot-comment focal |
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| 2021-05-16 17:09:43 |
Brian J. Cohen |
description |
On a Dell Precision 3560 with all-Intel graphics (no Nvidia). The machine will successfully go into s2idle suspend (sleep) but upon waking, the system will immediately freeze hard. In its frozen state, the mouse pointer will be visible against a black screen. Here are the troubleshooting steps I have taken so far:
- Can successfully reproduce under Ubuntu 20.04.2 (gdm3), Kubuntu 20.04.2 (sddm). For what it's worth, I can also reproduce this under Manjaro (stable), so it's conceivable this is a kernel bug.
- There's some evidence online that this issue, or something similar, was introduced in/around kernel 5.6.19 -- I have not been able to get Ubuntu to boot under a kernel earlier than 5.8 so I cannot confirm this.
- Updated BIOS to latest (1.6). 'Block sleep' is off. System > SATA is 'AHCI'. Post Behavior > Fastboot is 'Thorough'. Secure Boot is disabled.
- Determined that this BIOS does not appear to support 'deep' sleep, only s2idle.
- The problem does NOT occur if I boot to an Ubuntu 20.04.2 live USB disk. I compared the drivers that are loaded in that environment vs. those that are loaded under the installed OS and did not notice anything suspicious.
I am happy to supply any diagnostics or logs that are requested. |
On a Dell Precision 3560 with all-Intel graphics (no Nvidia). The machine will successfully go into s2idle suspend (sleep) but upon waking, the system will immediately freeze hard. In its frozen state, the mouse pointer will be visible against a black screen. Here are the troubleshooting steps I have taken so far:
- Can successfully reproduce under Ubuntu 20.04.2 (gdm3), Kubuntu 20.04.2 (sddm). For what it's worth, I can also reproduce this under Manjaro (stable), so it's conceivable this is a kernel bug.
- There's some evidence online that this issue, or something similar, was introduced in/around kernel 5.6.19 -- I have not been able to get Ubuntu to boot under a kernel earlier than 5.8 so I cannot confirm this.
- Updated BIOS to latest (1.6). 'Block sleep' is off. System > SATA is 'AHCI'. Post Behavior > Fastboot is 'Thorough'. Secure Boot is disabled.
- Determined that this BIOS does not appear to support 'deep' sleep, only s2idle.
- The problem does NOT occur if I boot to an Ubuntu 20.04.2 live USB disk. I compared the drivers that are loaded in that environment vs. those that are loaded under the installed OS and did not notice anything suspicious.
I am happy to supply any diagnostics or logs that are requested.
---
ProblemType: Bug
ApportVersion: 2.20.11-0ubuntu27.17
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC0: brian 916 F.... pulseaudio
CasperMD5CheckResult: skip
DistroRelease: Ubuntu 20.04
InstallationDate: Installed on 2021-05-16 (0 days ago)
InstallationMedia: Kubuntu 20.04.2.0 LTS "Focal Fossa" - Release amd64 (20210209.1)
MachineType: Dell Inc. Precision 3560
Package: linux (not installed)
ProcEnviron:
LANGUAGE=
TERM=xterm-256color
PATH=(custom, no user)
LANG=en_US.UTF-8
SHELL=/bin/bash
ProcFB: 0 i915drmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.8.0-53-generic root=UUID=03c4b3bd-b521-45b0-b01d-cd092ba108bc ro quiet splash vt.handoff=7
ProcVersionSignature: Ubuntu 5.8.0-53.60~20.04.1-generic 5.8.18
PulseList: Error: command ['pacmd', 'list'] failed with exit code 1: No PulseAudio daemon running, or not running as session daemon.
RelatedPackageVersions:
linux-restricted-modules-5.8.0-53-generic N/A
linux-backports-modules-5.8.0-53-generic N/A
linux-firmware 1.187.12
Tags: focal
Uname: Linux 5.8.0-53-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: N/A
_MarkForUpload: True
dmi.bios.date: 04/19/2021
dmi.bios.release: 1.6
dmi.bios.vendor: Dell Inc.
dmi.bios.version: 1.6.0
dmi.board.name: 063MV5
dmi.board.vendor: Dell Inc.
dmi.board.version: A00
dmi.chassis.type: 10
dmi.chassis.vendor: Dell Inc.
dmi.modalias: dmi:bvnDellInc.:bvr1.6.0:bd04/19/2021:br1.6:svnDellInc.:pnPrecision3560:pvr:rvnDellInc.:rn063MV5:rvrA00:cvnDellInc.:ct10:cvr:
dmi.product.family: Precision
dmi.product.name: Precision 3560
dmi.product.sku: 0A22
dmi.sys.vendor: Dell Inc. |
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| 2021-05-16 17:09:44 |
Brian J. Cohen |
attachment added |
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AlsaInfo.txt https://bugs.launchpad.net/bugs/1928593/+attachment/5498032/+files/AlsaInfo.txt |
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| 2021-05-16 17:09:45 |
Brian J. Cohen |
attachment added |
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CRDA.txt https://bugs.launchpad.net/bugs/1928593/+attachment/5498033/+files/CRDA.txt |
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| 2021-05-16 17:09:47 |
Brian J. Cohen |
attachment added |
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CurrentDmesg.txt https://bugs.launchpad.net/bugs/1928593/+attachment/5498034/+files/CurrentDmesg.txt |
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| 2021-05-16 17:09:49 |
Brian J. Cohen |
attachment added |
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IwConfig.txt https://bugs.launchpad.net/bugs/1928593/+attachment/5498035/+files/IwConfig.txt |
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| 2021-05-16 17:09:50 |
Brian J. Cohen |
attachment added |
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Lspci.txt https://bugs.launchpad.net/bugs/1928593/+attachment/5498036/+files/Lspci.txt |
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| 2021-05-16 17:09:52 |
Brian J. Cohen |
attachment added |
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Lspci-vt.txt https://bugs.launchpad.net/bugs/1928593/+attachment/5498037/+files/Lspci-vt.txt |
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| 2021-05-16 17:09:54 |
Brian J. Cohen |
attachment added |
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Lsusb.txt https://bugs.launchpad.net/bugs/1928593/+attachment/5498038/+files/Lsusb.txt |
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| 2021-05-16 17:09:55 |
Brian J. Cohen |
attachment added |
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Lsusb-t.txt https://bugs.launchpad.net/bugs/1928593/+attachment/5498039/+files/Lsusb-t.txt |
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| 2021-05-16 17:09:56 |
Brian J. Cohen |
attachment added |
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Lsusb-v.txt https://bugs.launchpad.net/bugs/1928593/+attachment/5498040/+files/Lsusb-v.txt |
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| 2021-05-16 17:09:58 |
Brian J. Cohen |
attachment added |
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ProcCpuinfo.txt https://bugs.launchpad.net/bugs/1928593/+attachment/5498041/+files/ProcCpuinfo.txt |
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| 2021-05-16 17:10:00 |
Brian J. Cohen |
attachment added |
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ProcCpuinfoMinimal.txt https://bugs.launchpad.net/bugs/1928593/+attachment/5498042/+files/ProcCpuinfoMinimal.txt |
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| 2021-05-16 17:10:01 |
Brian J. Cohen |
attachment added |
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ProcInterrupts.txt https://bugs.launchpad.net/bugs/1928593/+attachment/5498043/+files/ProcInterrupts.txt |
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| 2021-05-16 17:10:03 |
Brian J. Cohen |
attachment added |
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ProcModules.txt https://bugs.launchpad.net/bugs/1928593/+attachment/5498044/+files/ProcModules.txt |
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| 2021-05-16 17:10:05 |
Brian J. Cohen |
attachment added |
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RfKill.txt https://bugs.launchpad.net/bugs/1928593/+attachment/5498045/+files/RfKill.txt |
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| 2021-05-16 17:10:07 |
Brian J. Cohen |
attachment added |
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UdevDb.txt https://bugs.launchpad.net/bugs/1928593/+attachment/5498046/+files/UdevDb.txt |
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| 2021-05-16 17:10:10 |
Brian J. Cohen |
attachment added |
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WifiSyslog.txt https://bugs.launchpad.net/bugs/1928593/+attachment/5498047/+files/WifiSyslog.txt |
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| 2021-05-16 17:10:14 |
Brian J. Cohen |
attachment added |
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acpidump.txt https://bugs.launchpad.net/bugs/1928593/+attachment/5498048/+files/acpidump.txt |
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| 2021-05-17 02:43:07 |
koba |
bug |
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added subscriber koba |
| 2021-05-17 02:44:49 |
koba |
linux (Ubuntu): assignee |
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koba (kobako) |
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| 2021-05-17 02:45:04 |
koba |
linux (Ubuntu): status |
Incomplete |
In Progress |
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| 2021-05-17 12:36:13 |
Brian J. Cohen |
attachment added |
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journalctl.txt https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1928593/+attachment/5498228/+files/journalctl.txt |
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