install freezes on Acer Aspire 3 A317-33-P4X1

[Jochen Rothermel]

Hi,

I have issues with many linux systems on this new Acer. Windows was working fine. I installed Windows to upgrade to the latest BIOS version.

When installing Linux, sometimes I succeed. But when running the system, it freezes / hangs after a couple of minutes. I tried: Ubuntu, Lubuntu, EndavourOS, Mangaro, ...

Now I am back on Ubuntu 21.04. The install hangs with "frozen state error detected" see screen print 1 attached. The second screen shot shows the messages, when I go to the live_usb system.

I collected via "ubuntu-bug linux" the following information.

Thx for taking a look.

Best regards,

Jochen
---
ProblemType: Bug
ApportVersion: 2.20.11-0ubuntu65
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: ubuntu 4504 F.... pulseaudio
CasperMD5CheckResult: pass
CasperVersion: 1.461
CurrentDesktop: ubuntu:GNOME
DistroRelease: Ubuntu 21.04
LiveMediaBuild: Ubuntu 21.04 "Hirsute Hippo" - Release amd64 (20210420)
Lsusb:
 Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
 Bus 001 Device 004: ID 04ca:3015 Lite-On Technology Corp. Qualcomm Atheros QCA9377 Bluetooth
 Bus 001 Device 003: ID 04f2:b5e0 Chicony Electronics Co., Ltd VGA WebCam
 Bus 001 Device 002: ID 0930:6544 Toshiba Corp. TransMemory-Mini / Kingston DataTraveler 2.0 Stick
 Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
MachineType: Acer Aspire A317-33
NonfreeKernelModules: zfs zunicode zavl icp zcommon znvpair
Package: linux (not installed)
ProcEnviron:
 TERM=xterm-256color
 PATH=(custom, no user)
 XDG_RUNTIME_DIR=<set>
 LANG=de_DE.UTF-8
 SHELL=/bin/bash
ProcFB: 0 i915drmfb
ProcKernelCmdLine: BOOT_IMAGE=/casper/vmlinuz file=/cdrom/preseed/username.seed maybe-ubiquity quiet splash ---
ProcVersionSignature: Ubuntu 5.11.0-16.17-generic 5.11.12
RelatedPackageVersions:
 linux-restricted-modules-5.11.0-16-generic N/A
 linux-backports-modules-5.11.0-16-generic N/A
 linux-firmware 1.197
Tags: hirsute
Uname: Linux 5.11.0-16-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip lpadmin lxd plugdev sambashare sudo
_MarkForUpload: True
dmi.bios.date: 04/09/2021
dmi.bios.release: 1.7
dmi.bios.vendor: Insyde Corp.
dmi.bios.version: V1.07
dmi.board.asset.tag: Type2 - Board Chassis Location
dmi.board.name: Lilac_JL
dmi.board.vendor: JSL
dmi.board.version: V1.07
dmi.chassis.type: 10
dmi.chassis.vendor: Acer
dmi.chassis.version: V1.07
dmi.ec.firmware.release: 1.2
dmi.modalias: dmi:bvnInsydeCorp.:bvrV1.07:bd04/09/2021:br1.7:efr1.2:svnAcer:pnAspireA317-33:pvrV1.07:rvnJSL:rnLilac_JL:rvrV1.07:cvnAcer:ct10:cvrV1.07:
dmi.product.family: Aspire 3
dmi.product.name: Aspire A317-33
dmi.product.sku: 0000000000000000
dmi.product.version: V1.07
dmi.sys.vendor: Acer

[Ubuntu Kernel Bot (ubuntu-kernel-bot)]

This bug is missing log files that will aid in diagnosing the problem. While running an Ubuntu kernel (not a mainline or third-party kernel) please enter the following command in a terminal window:

apport-collect 1928300

and then change the status of the bug to 'Confirmed'.

If, due to the nature of the issue you have encountered, you are unable to run this command, please add a comment stating that fact and change the bug status to 'Confirmed'.

This change has been made by an automated script, maintained by the Ubuntu Kernel Team.

[Jochen Rothermel (d018398)]

apport information

[Jochen Rothermel (d018398)]

apport information

[Jochen Rothermel (d018398)]

apport information

[Jochen Rothermel (d018398)]

apport information

[Jochen Rothermel (d018398)]

apport information

[Jochen Rothermel (d018398)]

apport information

[Jochen Rothermel (d018398)]

apport information

[Jochen Rothermel (d018398)]

apport information

[Jochen Rothermel (d018398)]

apport information

[Ubuntu Kernel Bot (ubuntu-kernel-bot)]

This change was made by a bot.

[Jochen Rothermel (d018398)]

nvme: frocen state error detected

after

pcieport error

attachment ist not uploading

[Jochen Rothermel (d018398)]

finally I managed to attach the 2 screen prints as well as the log information
please let me know, if more is required
I fear, if the bug is on status "confirmed" nobody would look at it - so I try to reopen it
hope this is correct
br, Jochen

[Ubuntu Kernel Bot (ubuntu-kernel-bot)]

This change was made by a bot.

[Chris Guiver (guiverc)]

Thank you for taking the time to report this bug and helping to make Ubuntu better.

Bug reporting is mostly about finding & fixing problems thus preventing future users from hitting the same bug.

I suspect a Support site would be more appropriate, eg. https://answers.launchpad.net/ubuntu. You can also find help with your problem in the support forum of your local Ubuntu community http://loco.ubuntu.com/ or asking at https://askubuntu.com or https://ubuntuforums.org, or for more support options please look at https://discourse.ubuntu.com/t/community-support/709

[Adryan (adryanredd)]

Did you fix this problem?

From linux mint forums

------forums.linuxmint.com/viewtopic.php?t=351872&p=2032054

____forums.linuxmint.com/viewtopic.php?f=59&t=347819

The software rendering mode is the reason the message about needing a driver is coming up.

Intel Pentium Silver N6000 is listed as part of the Jasper Lake family and I know the 5.10-oem kernel works to provide the driver from this thread

Remove the mainline kernel. The first three letters of each of those relate to specific versions of drivers. I see Sky Lake, Kaby Lake, Tiger Lake, etc. in the list. I do not see anything which looks like Jasper Lake or Gemini Lake.

I know from feedback in a different thread the 5.10-oem kernel also works (fixes issues) with Rocket Lake. I do not know the specifics of how Jasper Lake compares to those or if you log is showing the same messages. You can try the latest 5.10-oem kernel with

sudo apt install linux-oem-20.04b

to see if that resolves your issue.

[Jochen Rothermel (d018398)]

Hi Adryan,

I checked another machine (same model and maker). There I had the exact same problem. I finally returned the laptops, as I could not use them. Have purchased other hardware, I am still waiting for.

So to answer your question: the issue was not fixed.

Best regards,
Jochen

[Adryan (adryanredd)]

Thank you for the reply.

[Adryan (adryanredd)]

I can confirm with Lubuntu lubuntu-21.04-desktop-amd64.iso everything works out-of-the-box.