apagado inesperado

Bug #1926395 reported by Joy on 2021-04-28

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6
This bug affects 1 person
Affects Status Importance Assigned to Milestone
linux (Ubuntu)
Undecided
Unassigned

Bug Description

uso mi noterbook y de repente se apaga, al intentar prenderla tarda unos min. con la imagen negra despues un destello blanco y se repite 3 veces luego aparece la imagen violeta se queda unos minutos y hay recien aparece el usuario y demas al iniciar lo hace pero despues aparece la pantalla negra o se vuelve a apagar y si quiero ver un video se repite el proceso seguido

ProblemType: Bug
DistroRelease: Ubuntu 20.04
Package: ubiquity (not installed)
ProcVersionSignature: Ubuntu 5.4.0-73.82-generic 5.4.106
Uname: Linux 5.4.0-73-generic x86_64
ApportVersion: 2.20.11-0ubuntu27.16
Architecture: amd64
CasperMD5CheckResult: skip
CurrentDesktop: ubuntu:GNOME
Date: Wed Apr 28 00:40:04 2021
InstallCmdLine: file=/cdrom/preseed/ubuntu.seed boot=casper initrd=/casper/initrd quiet splash --- maybe-ubiquity
InstallationDate: Installed on 2020-03-02 (422 days ago)
InstallationMedia: Ubuntu 18.04.4 LTS "Bionic Beaver" - Release amd64 (20200203.1)
SourcePackage: ubiquity
Symptom: installation
UpgradeStatus: Upgraded to focal on 2021-04-27 (0 days ago)
---
ProblemType: Bug
ApportVersion: 2.20.11-0ubuntu27.17
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: joy 1439 F.... pulseaudio
CasperMD5CheckResult: skip
CurrentDesktop: ubuntu:GNOME
DistroRelease: Ubuntu 20.04
InstallationDate: Installed on 2020-03-02 (427 days ago)
InstallationMedia: Ubuntu 18.04.4 LTS "Bionic Beaver" - Release amd64 (20200203.1)
Lsusb:
 Bus 002 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
 Bus 004 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
 Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
 Bus 003 Device 002: ID 0458:0185 KYE Systems Corp. (Mouse Systems) Wireless Mouse
 Bus 003 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
MachineType: LENOVO PAWGC_GD
Package: linux (not installed)
ProcFB: 0 radeondrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.4.0-73-generic root=UUID=c603edbf-0151-4041-8a4a-fa02e43ad0f2 ro quiet splash vt.handoff=7
ProcVersionSignature: Ubuntu 5.4.0-73.82-generic 5.4.106
RelatedPackageVersions:
 linux-restricted-modules-5.4.0-73-generic N/A
 linux-backports-modules-5.4.0-73-generic N/A
 linux-firmware 1.187.12
Tags: focal
Uname: Linux 5.4.0-73-generic x86_64
UpgradeStatus: Upgraded to focal on 2021-04-27 (6 days ago)
UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
_MarkForUpload: True
dmi.bios.date: 05/03/2012
dmi.bios.vendor: LENOVO
dmi.bios.version: 41CN28WW(V2.04)
dmi.board.asset.tag: Base Board Asset Tag
dmi.board.name: Inagua
dmi.board.vendor: LENOVO
dmi.board.version: Base Board Version
dmi.chassis.asset.tag: Chassis Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: Chassis Manufacturer
dmi.chassis.version: Chassis Version
dmi.modalias: dmi:bvnLENOVO:bvr41CN28WW(V2.04):bd05/03/2012:svnLENOVO:pnPAWGC_GD:pvrINVALID:rvnLENOVO:rnInagua:rvrBaseBoardVersion:cvnChassisManufacturer:ct10:cvrChassisVersion:
dmi.product.family: IDEAPAD
dmi.product.name: PAWGC_GD
dmi.product.sku: 123456789
dmi.product.version: INVALID
dmi.sys.vendor: LENOVO

Revision history for this message
Joy (j-e-cerone) wrote :
affects: ubuntu → ubiquity (Ubuntu)
Revision history for this message
Erich Eickmeyer  (eeickmeyer) wrote :

Thank you for taking the time to report this issue and helping to make Ubuntu better. We noticed that some of the sentences in this bug report are not in English. If they were translated to English they would be more understandable to triagers. Could you please translate them?

Changed in ubiquity (Ubuntu):
status: New → Incomplete
Revision history for this message
Steve Langasek (vorlon) wrote :

Translation: unexpected shutdown

I'm using my notebook and suddenly it shuts down, on trying to boot it it spends several minutes with a black screen and then a white flash and it repeats 3 times, then the purple image shows up and stays there for several minutes and finally the user shows up

This is not a bug in ubiquity, which is the installer for Ubuntu. It may be a kernel issue, so I'm reassigning this bug report to the linux package. However, the most likely explanation for the behavior shown would be a hardware failure.

affects: ubiquity (Ubuntu) → linux (Ubuntu)
Changed in linux (Ubuntu):
status: Incomplete → New
Revision history for this message
Ubuntu Kernel Bot (ubuntu-kernel-bot) wrote : Missing required logs.

This bug is missing log files that will aid in diagnosing the problem. While running an Ubuntu kernel (not a mainline or third-party kernel) please enter the following command in a terminal window:

apport-collect 1926395

and then change the status of the bug to 'Confirmed'.

If, due to the nature of the issue you have encountered, you are unable to run this command, please add a comment stating that fact and change the bug status to 'Confirmed'.

This change has been made by an automated script, maintained by the Ubuntu Kernel Team.

Changed in linux (Ubuntu):
status: New → Incomplete
Revision history for this message
Joy (j-e-cerone) wrote : AlsaInfo.txt

apport information

tags: added: apport-collected
description: updated
Revision history for this message
Joy (j-e-cerone) wrote : CRDA.txt

apport information

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Joy (j-e-cerone) wrote : CurrentDmesg.txt

apport information

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Joy (j-e-cerone) wrote : IwConfig.txt

apport information

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Joy (j-e-cerone) wrote : Lspci.txt

apport information

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Joy (j-e-cerone) wrote : Lspci-vt.txt

apport information

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Joy (j-e-cerone) wrote : Lsusb-t.txt

apport information

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Joy (j-e-cerone) wrote : Lsusb-v.txt

apport information

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Joy (j-e-cerone) wrote : ProcCpuinfo.txt

apport information

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Joy (j-e-cerone) wrote : ProcCpuinfoMinimal.txt

apport information

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Joy (j-e-cerone) wrote : ProcEnviron.txt

apport information

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Joy (j-e-cerone) wrote : ProcInterrupts.txt

apport information

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Joy (j-e-cerone) wrote : ProcModules.txt

apport information

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Joy (j-e-cerone) wrote : PulseList.txt

apport information

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Joy (j-e-cerone) wrote : RfKill.txt

apport information

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Joy (j-e-cerone) wrote : UdevDb.txt

apport information

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Joy (j-e-cerone) wrote : WifiSyslog.txt

apport information

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Joy (j-e-cerone) wrote : acpidump.txt

apport information

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