Touchpad not detected

[Gnanasekaran]

I have a Ubuntu/Win 10 dual boot ASUS Ryzen 4900 ROG notebook.

Description: Ubuntu Hirsute Hippo (development branch)
Release: 21.04

Touchpad works on Win 10. Touchpad does not work on Ubuntu 21.04. I tried several kernel variants and drivers such as libinput default, synaptics touchpad, touchegg and libinput-gestures. I was earlier on LTS version, just migrated to dev version of 21.04 in search of solution.

Some combination could get touchpad working perfectly well. After reboot, it ceased working and I simply could not get the combination working.

sudo apt-cache policy pkgname
N: Unable to locate package pkgname

ProblemType: Bug
DistroRelease: Ubuntu 21.04
Package: linux-image-5.11.0-14-lowlatency 5.11.0-14.15
ProcVersionSignature: Ubuntu 5.11.0-14.15-lowlatency 5.11.12
Uname: Linux 5.11.0-14-lowlatency x86_64
ApportVersion: 2.20.11-0ubuntu65
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC2: ognanasekaran 6261 F.... pulseaudio
 /dev/snd/controlC1: ognanasekaran 6261 F.... pulseaudio
 /dev/snd/controlC0: ognanasekaran 6261 F.... pulseaudio
 /dev/snd/controlC3: ognanasekaran 6261 F.... pulseaudio
CasperMD5CheckResult: unknown
CurrentDesktop: ubuntu:GNOME
Date: Fri Apr 16 04:23:44 2021
InstallationDate: Installed on 2021-03-27 (19 days ago)
InstallationMedia: Ubuntu 20.10 "Groovy Gorilla" - Release amd64 (20201022)
MachineType: ASUSTeK COMPUTER INC. ROG Zephyrus G15 GA502IV_GA502IV
ProcFB: 0 EFI VGA
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.11.0-14-lowlatency root=UUID=38ec9242-bede-4035-b25e-2edf25f980a4 ro recovery nomodeset dis_ucode_ldr
RelatedPackageVersions:
 linux-restricted-modules-5.11.0-14-lowlatency N/A
 linux-backports-modules-5.11.0-14-lowlatency N/A
 linux-firmware 1.197
SourcePackage: linux
UpgradeStatus: No upgrade log present (probably fresh install)
WifiSyslog:

dmi.bios.date: 12/30/2020
dmi.bios.release: 5.16
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: GA502IV.211
dmi.board.asset.tag: ATN12345678901234567
dmi.board.name: GA502IV
dmi.board.vendor: ASUSTeK COMPUTER INC.
dmi.board.version: 1.0
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: ASUSTeK COMPUTER INC.
dmi.chassis.version: 1.0
dmi.ec.firmware.release: 3.13
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrGA502IV.211:bd12/30/2020:br5.16:efr3.13:svnASUSTeKCOMPUTERINC.:pnROGZephyrusG15GA502IV_GA502IV:pvr1.0:rvnASUSTeKCOMPUTERINC.:rnGA502IV:rvr1.0:cvnASUSTeKCOMPUTERINC.:ct10:cvr1.0:
dmi.product.family: ROG Zephyrus G15
dmi.product.name: ROG Zephyrus G15 GA502IV_GA502IV
dmi.product.version: 1.0
dmi.sys.vendor: ASUSTeK COMPUTER INC.

[Ubuntu Kernel Bot (ubuntu-kernel-bot)]

This change was made by a bot.

[Kai-Heng Feng (kaihengfeng)]

[ 0.689750] i2c_hid i2c-ELAN1205:00: hid_descr_cmd failed

Can you please attach dmesg when the touchpad works?

[Launchpad Janitor (janitor)]

[Expired for linux (Ubuntu) because there has been no activity for 60 days.]