Ubuntu 20.04 crashing on Dell 5820 X-Series desktop

[Jay]

hello Community,

Please find the below trace crash getting while we intiating file copy remotely or locally.

Ubuntu 20.04.2 LTS"
5.8.0-48-generic

Getting SMBIOS data from sysfs.
SMBIOS 3.2.0 present.

Handle 0x0001, DMI type 1, 27 bytes
System Information
 Manufacturer: Dell Inc.
 Product Name: Precision 5820 Tower X-Series

#cat /proc/version_signature
Ubuntu 5.8.0-48.54~20.04.1-generic 5.8.18

Also in Ubuntu 18.04 this SSD drive not detection in the Ubuntu 18.04.5 ISO. ALready changd the AHCI mode to SATA

====
Apr 7 14:02:19 localhost kernel: [ 1662.528149] general protection fault, probably for non-canonical address 0xffef8f421f91d4b0: 0000 [#1] SMP NOPTI
Apr 7 14:02:19 localhost kernel: [ 1662.528159] CPU: 11 PID: 3377 Comm: rsync Tainted: P OE 5.8.0-48-generic #54~20.04.1-Ubuntu
Apr 7 14:02:19 localhost kernel: [ 1662.528162] Hardware name: Dell Inc. Precision 5820 Tower X-Series/0X75JG, BIOS 2.8.0 01/15/2021
Apr 7 14:02:19 localhost kernel: [ 1662.528171] RIP: 0010:kmem_cache_alloc+0x89/0x230
Apr 7 14:02:19 localhost kernel: [ 1662.528175] Code: 08 65 4c 03 05 70 a6 75 78 49 83 78 10 00 4d 8b 20 0f 84 8e 01 00 00 4d 85 e4 0f 84 85 01 00 00 41 8b 47 20 49 8b 3f 4c 01 e0 <48> 8b 18 48 89 c1 49 33 9f 70 01 00 00 4c 89 e0 48 0f c9 48 31 cb
Apr 7 14:02:19 localhost kernel: [ 1662.528178] RSP: 0018:ffff9de9c0ce7b30 EFLAGS: 00010292
Apr 7 14:02:19 localhost kernel: [ 1662.528181] RAX: ffef8f421f91d4b0 RBX: 0000000000400000 RCX: ffff8f46506cf000
Apr 7 14:02:19 localhost kernel: [ 1662.528183] RDX: 00000000000a5d5e RSI: 0000000000408d40 RDI: 00002ea31f430bd0
Apr 7 14:02:19 localhost kernel: [ 1662.528185] RBP: ffff9de9c0ce7b60 R08: ffffbde9bf0f0bd0 R09: ffff8f4689fbd428
Apr 7 14:02:19 localhost kernel: [ 1662.528188] R10: 0000000000000000 R11: 000000000000c0c6 R12: ffef8f421f91d478
Apr 7 14:02:19 localhost kernel: [ 1662.528189] R13: 0000000000408d40 R14: ffff8f4699422d80 R15: ffff8f4691f8af40
Apr 7 14:02:19 localhost kernel: [ 1662.528192] FS: 00007f6494a64740(0000) GS:ffff8f469fcc0000(0000) knlGS:0000000000000000
Apr 7 14:02:19 localhost kernel: [ 1662.528195] CS: 0010 DS: 0000 ES: 0000 CR0: 0000000080050033
Apr 7 14:02:19 localhost kernel: [ 1662.528196] CR2: 00007f0680865000 CR3: 0000001f82076005 CR4: 00000000003606e0
Apr 7 14:02:19 localhost kernel: [ 1662.528199] DR0: 0000000000000000 DR1: 0000000000000000 DR2: 0000000000000000
Apr 7 14:02:19 localhost kernel: [ 1662.528200] DR3: 0000000000000000 DR6: 00000000fffe0ff0 DR7: 0000000000000400
Apr 7 14:02:19 localhost kernel: [ 1662.528202] Call Trace:
Apr 7 14:02:19 localhost kernel: [ 1662.528213] ? alloc_buffer_head+0x1f/0x70
Apr 7 14:02:19 localhost kernel: [ 1662.528218] alloc_buffer_head+0x1f/0x70
Apr 7 14:02:19 localhost kernel: [ 1662.528222] alloc_page_buffers+0xa3/0x160
Apr 7 14:02:19 localhost kernel: [ 1662.528227] create_empty_buffers+0x1e/0x110
Apr 7 14:02:19 localhost kernel: [ 1662.528234] ext4_block_write_begin+0x40f/0x520
Apr 7 14:02:19 localhost kernel: [ 1662.528239] ? jbd2__journal_start+0x101/0x200
Apr 7 14:02:19 localhost kernel: [ 1662.528243] ? ext4_da_map_blocks.constprop.0+0x380/0x380
Apr 7 14:02:19 localhost kernel: [ 1662.528247] ? __ext4_journal_start_sb+0x70/0x140
Apr 7 14:02:19 localhost kernel: [ 1662.528251] ext4_da_write_begin+0x1de/0x480
Apr 7 14:02:19 localhost kernel: [ 1662.528257] generic_perform_write+0xc2/0x1c0
Apr 7 14:02:19 localhost kernel: [ 1662.528263] ext4_buffered_write_iter+0x90/0x140
Apr 7 14:02:19 localhost kernel: [ 1662.528268] ext4_file_write_iter+0x50/0x220
Apr 7 14:02:19 localhost kernel: [ 1662.528273] new_sync_write+0x113/0x1a0
Apr 7 14:02:19 localhost kernel: [ 1662.528277] vfs_write+0x1c5/0x200
Apr 7 14:02:19 localhost kernel: [ 1662.528281] ksys_write+0x67/0xe0
Apr 7 14:02:19 localhost kernel: [ 1662.528284] __x64_sys_write+0x1a/0x20
Apr 7 14:02:19 localhost kernel: [ 1662.528293] do_syscall_64+0x49/0xc0
Apr 7 14:02:19 localhost kernel: [ 1662.528298] entry_SYSCALL_64_after_hwframe+0x44/0xa9
Apr 7 14:02:19 localhost kernel: [ 1662.528302] RIP: 0033:0x7f6494b781e7
Apr 7 14:02:19 localhost kernel: [ 1662.528305] Code: 64 89 02 48 c7 c0 ff ff ff ff eb bb 0f 1f 80 00 00 00 00 f3 0f 1e fa 64 8b 04 25 18 00 00 00 85 c0 75 10 b8 01 00 00 00 0f 05 <48> 3d 00 f0 ff ff 77 51 c3 48 83 ec 28 48 89 54 24 18 48 89 74 24
Apr 7 14:02:19 localhost kernel: [ 1662.528307] RSP: 002b:00007fffffd4f618 EFLAGS: 00000246 ORIG_RAX: 0000000000000001
Apr 7 14:02:19 localhost kernel: [ 1662.528310] RAX: ffffffffffffffda RBX: 000055cd3c2bba50 RCX: 00007f6494b781e7
Apr 7 14:02:19 localhost kernel: [ 1662.528312] RDX: 0000000000040000 RSI: 000055cd3c2bba50 RDI: 0000000000000001
Apr 7 14:02:19 localhost kernel: [ 1662.528314] RBP: 0000000000000001 R08: 0000000000004043 R09: 000055cd3c2acf27
Apr 7 14:02:19 localhost kernel: [ 1662.528315] R10: 00000000c355e316 R11: 0000000000000246 R12: 0000000000040000
Apr 7 14:02:19 localhost kernel: [ 1662.528317] R13: 000055cd3c2aba00 R14: 0000000000001527 R15: 00007fffffd4f6f8
Apr 7 14:02:19 localhost kernel: [ 1662.528320] Modules linked in: rfcomm ccm typec_displayport cmac algif_hash joydev algif_skcipher af_alg bnep hid_generic intel_rapl_msr usbhid intel_rapl_common hid nvidia_uvm(OE) nvidia_drm(POE) nvidia_modeset(POE) isst_if_common nls_iso8859_1 nvidia(POE) nfit x86_pkg_temp_thermal intel_powerclamp coretemp uas kvm_intel btusb iwlmvm btrtl kvm btbcm btintel mac80211 bluetooth crct10dif_pclmul snd_hda_codec_realtek ghash_clmulni_intel snd_hda_codec_generic aesni_intel ecdh_generic usb_storage ledtrig_audio snd_hda_codec_hdmi dell_smm_hwmon libarc4 ecc crypto_simd cryptd glue_helper dell_wmi iwlwifi rapl snd_hda_intel intel_cstate dell_smbios snd_seq_midi drm_kms_helper sparse_keymap snd_intel_dspcfg apple_mfi_fastcharge snd_seq_midi_event ucsi_ccg dcdbas snd_rawmidi cec typec_ucsi video snd_hda_codec rc_core cfg80211 typec fb_sys_fops dell_wmi_descriptor wmi_bmof syscopyarea input_leds snd_hda_core snd_seq sysfillrect snd_hwdep sysimgblt intel_wmi_thunderbolt snd_seq_device snd_pcm
Apr 7 14:02:19 localhost kernel: [ 1662.528384] serio_raw efi_pstore snd_timer mei_me snd mei soundcore ioatdma mac_hid acpi_tad sch_fq_codel parport_pc ppdev lp parport drm ip_tables x_tables autofs4 nvme nvme_core crc32_pclmul vmd i2c_nvidia_gpu igb e1000e ahci i2c_i801 xhci_pci i2c_algo_bit i2c_smbus dca libahci xhci_pci_renesas wmi
Apr 7 14:02:19 localhost kernel: [ 1662.528413] ---[ end trace 28a397be443c33d4 ]---
====
---
ProblemType: Bug
ApportVersion: 2.20.11-0ubuntu27.16
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: gdm 1134 F.... pulseaudio
 /dev/snd/controlC1: gdm 1134 F.... pulseaudio
CasperMD5CheckResult: skip
DistroRelease: Ubuntu 20.04
InstallationDate: Installed on 2021-03-24 (13 days ago)
InstallationMedia: Ubuntu 20.04.2.0 LTS "Focal Fossa" - Release amd64 (20210209.1)
MachineType: Dell Inc. Precision 5820 Tower X-Series
NonfreeKernelModules: nvidia_modeset nvidia
Package: linux (not installed)
ProcFB: 0 EFI VGA
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.8.0-48-generic root=UUID=67802464-049b-4c4f-96aa-cbe76132ef96 ro quiet splash vt.handoff=7
ProcVersionSignature: Ubuntu 5.8.0-48.54~20.04.1-generic 5.8.18
PulseList: Error: command ['pacmd', 'list'] failed with exit code 1: No PulseAudio daemon running, or not running as session daemon.
RelatedPackageVersions:
 linux-restricted-modules-5.8.0-48-generic N/A
 linux-backports-modules-5.8.0-48-generic N/A
 linux-firmware 1.187.10
Tags: focal
Uname: Linux 5.8.0-48-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: N/A
_MarkForUpload: True
dmi.bios.date: 01/15/2021
dmi.bios.release: 2.8
dmi.bios.vendor: Dell Inc.
dmi.bios.version: 2.8.0
dmi.board.name: 0X75JG
dmi.board.vendor: Dell Inc.
dmi.board.version: A01
dmi.chassis.asset.tag: IT-12926
dmi.chassis.type: 3
dmi.chassis.vendor: Dell Inc.
dmi.modalias: dmi:bvnDellInc.:bvr2.8.0:bd01/15/2021:br2.8:svnDellInc.:pnPrecision5820TowerX-Series:pvr:rvnDellInc.:rn0X75JG:rvrA01:cvnDellInc.:ct3:cvr:
dmi.product.family: Precision
dmi.product.name: Precision 5820 Tower X-Series
dmi.product.sku: 08B1
dmi.sys.vendor: Dell Inc.

[Jay (jayram1989)]

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[Jay (jayram1989)]

Previously there is an issue with tracker-mine crash. I removed that package as well still no luck. Please let me know this model stable with which ubuntu version??

[Ubuntu Kernel Bot (ubuntu-kernel-bot)]

This change was made by a bot.

[Jay (jayram1989)]

FYI created a bug for SSD issue https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1922909

[Jay (jayram1989)]

Notes
===
Using 18.04 LTS as well getting the crashing issue.
Suspecting this SSD model driver causing the crash.

Below is the syslogs for your reference
===

Apr 8 13:12:25 localhost kernel: [ 773.855092] show_signal: 35 callbacks suppressed
Apr 8 13:12:25 localhost kernel: [ 773.855094] traps: dpkg-query[8579] general protection fault ip:7f008f209f11 sp:7ffc1d8d16a8 error:0 in libc-2.27.so[7f008f07f000+1e7000]
Apr 8 13:12:25 localhost kernel: [ 773.913058] traps: apport[8581] general protection fault ip:544414 sp:7ffe1f3ff9f0 error:0 in python3.6[400000+3b4000]
Apr 8 13:12:25 localhost kernel: [ 773.913070] Process 8581(apport) has RLIMIT_CORE set to 1
Apr 8 13:12:25 localhost kernel: [ 773.913070] Aborting core
Apr 8 13:12:27 localhost kernel: [ 776.151560] traps: dpkg-query[8582] general protection fault ip:7f279c3f8f11 sp:7ffc81d44d18 error:0 in libc-2.27.so[7f279c26e000+1e7000]
Apr 8 13:12:31 localhost kernel: [ 780.513187] XFS (nvme0n1): Unmounting Filesystem

Apr 8 13:13:02 localhost kernel: [ 810.919029] traps: mkfs.ext4[8587] general protection fault ip:7f003ac171bb sp:7ffcd7625470 error:0 in libext2fs.so.2.4[7f003ac00000+4d000]

Apr 8 13:13:16 localhost kernel: [ 825.229643] traps: apport[8598] general protection fault ip:59cb64 sp:7ffcea1e5cf8 error:0 in python3.6[400000+3b4000]
Apr 8 13:13:16 localhost kernel: [ 825.229657] Process 8598(apport) has RLIMIT_CORE set to 1
Apr 8 13:13:16 localhost kernel: [ 825.229657] Aborting core
Apr 8 13:13:36 localhost kernel: [ 844.807235] traps: apport-checkrep[8604] general protection fault ip:59cb60 sp:7fff43e688b8 error:0 in python3.6[400000+3b4000]
Apr 8 13:13:36 localhost kernel: [ 844.991014] apport-checkrep[8609]: segfault at 8 ip 000000000054dc65 sp 00007ffe23d42520 error 6 in python3.6[400000+3b4000]
Apr 8 13:13:36 localhost kernel: [ 844.991018] Code: 46 28 00 00 00 00 49 89 4e 20 48 85 c9 74 04 4c 89 71 28 4c 89 35 b3 0f 52 00 e9 c6 fc ff ff 4c 8b 52 e8 4c 8b 4a f0 4d 89 11 <4d> 89 4a 08 48 c7 42 e8 00 00 00 00 e9 7d fd ff ff 48 89 fe 48 8b
Apr 8 13:14:09 localhost kernel: [ 878.006289] traps: apport[8637] general protection fault ip:59cb60 sp:7ffe82f661f8 error:0 in python3.6[400000+3b4000]
Apr 8 13:14:09 localhost kernel: [ 878.006303] Process 8637(apport) has RLIMIT_CORE set to 1
Apr 8 13:14:09 localhost kernel: [ 878.006303] Aborting core
Apr 8 13:14:33 localhost systemd[1]: Starting Cleanup of Temporary Directories...
Apr 8 13:14:33 localhost systemd[1]: Started Cleanup of Temporary Directories.
Apr 8 13:15:01 localhost kernel: [ 929.918109] traps: apt-config[8682] general protection fault ip:7f56f13e3ed0 sp:7ffeef400768 error:0 in libapt-pkg.so.5.0.2[7f56f13a2000+1b6000]
Apr 8 13:15:01 localhost kernel: [ 929.928414] traps: apport[8683] general protection fault ip:50cdaa sp:7ffd9052a960 error:0 in python3.6[400000+3b4000]
Apr 8 13:15:01 localhost kernel: [ 929.928436] Process 8683(apport) has RLIMIT_CORE set to 1
Apr 8 13:15:01 localhost kernel: [ 929.928436] Aborting core
Apr 8 13:15:01 localhost kernel: [ 930.422542] traps: apt-config[8868] general protection fault ip:7f867f5347f8 sp:7ffcb8a4a8e8 error:0 in ld-2.27.so[7f867f516000+29000]
Apr 8 13:15:01 localhost kernel: [ ...

[Jay (jayram1989)]

SSD.model

nvme list
Node SN Model Namespace Usage Format FW Rev
---------------- -------------------- ---------------------------------------- --------- -------------------------- ---------------- --------
/dev/nvme0n1 S4UFNF0NC01090 PM981a NVMe SAMSUNG 2048GB 1 165.28 GB / 2.05 TB 512 B + 0 B 15302229

[Jay (jayram1989)]

dmesg | grep nvme
[ 1.797280] nvme nvme0: pci function 10000:01:00.0
[ 1.797290] nvme 10000:01:00.0: PCI INT A: not connected
[ 2.013709] nvme nvme0: missing or invalid SUBNQN field.
[ 2.013727] nvme nvme0: Shutdown timeout set to 8 seconds
[ 2.038879] nvme nvme0: 28/0/0 default/read/poll queues

[Jay (jayram1989)]

smartctl --all /dev/nvme0
smartctl 6.6 2016-05-31 r4324 [x86_64-linux-5.4.0-70-generic] (local build)
Copyright (C) 2002-16, Bruce Allen, Christian Franke, www.smartmontools.org

=== START OF INFORMATION SECTION ===
Model Number: PM981a NVMe SAMSUNG 2048GB
Serial Number: S4UFNF0NC01090
Firmware Version: 15302229
PCI Vendor/Subsystem ID: 0x144d
IEEE OUI Identifier: 0x002538
Total NVM Capacity: 2,048,408,248,320 [2.04 TB]
Unallocated NVM Capacity: 0
Controller ID: 4
Number of Namespaces: 1
Namespace 1 Size/Capacity: 2,048,408,248,320 [2.04 TB]
Namespace 1 Utilization: 1,002,229,760 [1.00 GB]
Namespace 1 Formatted LBA Size: 512
Local Time is: Sun Apr 11 21:00:29 2021 +04
Firmware Updates (0x16): 3 Slots, no Reset required
Optional Admin Commands (0x0017): Security Format Frmw_DL *Other*
Optional NVM Commands (0x005f): Comp Wr_Unc DS_Mngmt Wr_Zero Sav/Sel_Feat *Other*
Maximum Data Transfer Size: 512 Pages
Warning Comp. Temp. Threshold: 83 Celsius
Critical Comp. Temp. Threshold: 85 Celsius

Supported Power States
St Op Max Active Idle RL RT WL WT Ent_Lat Ex_Lat
 0 + 6.60W - - 0 0 0 0 0 0
 1 + 4.40W - - 1 1 1 1 0 0
 2 + 3.10W - - 2 2 2 2 0 0
 3 - 0.0700W - - 3 3 3 3 210 1200
 4 - 0.0050W - - 4 4 4 4 2000 8000

Supported LBA Sizes (NSID 0x1)
Id Fmt Data Metadt Rel_Perf
 0 + 512 0 0

=== START OF SMART DATA SECTION ===
SMART overall-health self-assessment test result: PASSED

SMART/Health Information (NVMe Log 0x02, NSID 0xffffffff)
Critical Warning: 0x00
Temperature: 37 Celsius
Available Spare: 100%
Available Spare Threshold: 50%
Percentage Used: 0%
Data Units Read: 58,201 [29.7 GB]
Data Units Written: 633,157 [324 GB]
Host Read Commands: 774,623
Host Write Commands: 1,252,887
Controller Busy Time: 7
Power Cycles: 228
Power On Hours: 56
Unsafe Shutdowns: 189
Media and Data Integrity Errors: 0
Error Information Log Entries: 898
Warning Comp. Temperature Time: 0
Critical Comp. Temperature Time: 0
Temperature Sensor 1: 37 Celsius
Temperature Sensor 2: 32 Celsius

Error Information (NVMe Log 0x01, max 64 entries)
Num ErrCount SQId CmdId Status PELoc LBA NSID VS
  0 898 0 0x0000 0x4004 0x004 0 1 -

[Jay (jayram1989)]

Fix
===

Issue is with the faulty RAM. Once replaced with new one there are no issues
Hence closing this bug as fixed