Asus GX701LV | ALC294 | Speakers don't work on 20.04
Affects | Status | Importance | Assigned to | Milestone | |
---|---|---|---|---|---|
linux (Ubuntu) |
Confirmed
|
Undecided
|
Unassigned |
Bug Description
Asus GX701LV
Realtek ALC294 (Intel HDA Audio)
Kubuntu 20.04 with kernel 5.4.0-70-generic or mainline 5.11.10-
No sound from speakers. Sound from headphones, internal and headset mics work fine.
I tried adding "options snd-hda-intel model=asus-zenbook" to /etc/modprobe.
Speakers work perfectly fine in Windows 10.
---
ProblemType: Bug
ApportVersion: 2.20.11-
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/
/dev/snd/
CasperMD5CheckR
CurrentDesktop: KDE
DistroRelease: Ubuntu 20.04
InstallationDate: Installed on 2020-09-11 (199 days ago)
InstallationMedia: Kubuntu 20.04.1 LTS "Focal Fossa" - Release amd64 (20200731)
MachineType: ASUSTeK COMPUTER INC. ROG Zephyrus S17 GX701LV_GX701LV
NonfreeKernelMo
Package: linux (not installed)
ProcFB: 0 i915drmfb
ProcKernelCmdLine: BOOT_IMAGE=
ProcVersionSign
RelatedPackageV
linux-
linux-
linux-firmware 1.187.10
Tags: focal
Uname: Linux 5.4.0-70-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip docker lpadmin lxd plugdev sambashare sudo
_MarkForUpload: True
dmi.bios.date: 07/09/2020
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: GX701LV.307
dmi.board.
dmi.board.name: GX701LV
dmi.board.vendor: ASUSTeK COMPUTER INC.
dmi.board.version: 1.0
dmi.chassis.
dmi.chassis.type: 10
dmi.chassis.vendor: ASUSTeK COMPUTER INC.
dmi.chassis.
dmi.modalias: dmi:bvnAmerican
dmi.product.family: ROG Zephyrus S17
dmi.product.name: ROG Zephyrus S17 GX701LV_GX701LV
dmi.product.
dmi.sys.vendor: ASUSTeK COMPUTER INC.
tags: | added: alc294 |
This bug is missing log files that will aid in diagnosing the problem. While running an Ubuntu kernel (not a mainline or third-party kernel) please enter the following command in a terminal window:
apport-collect 1921717
and then change the status of the bug to 'Confirmed'.
If, due to the nature of the issue you have encountered, you are unable to run this command, please add a comment stating that fact and change the bug status to 'Confirmed'.
This change has been made by an automated script, maintained by the Ubuntu Kernel Team.