sometimes unable to play media like music or youtube etc.

[Dennis Eyke]

Hello,

after my updated linux kernel 5.4.0-67 If I open Youtube and want to play a video, the video stops over and over again. Furthermore it plays with very often stops in between.
The audio is flickering too.
I tried Firefox, Brave and Celludoid. It need to be a kernel issue, because of the last update I did.
Old kernel I used: 5.4.0-60 : there works everything fine!

Problem filmed:
https://drive.google.com/drive/folders/1qU1MUJvGro-StN3mnt4cJvP-H2A2Uo2O?usp=sharing

System:
  Kernel: 5.4.0-67-generic x86_64 bits: 64 Desktop: Cinnamon 4.8.6
  Distro: Linux Mint 20.1 Ulyssa
Machine:
  Type: Desktop System: Gigabyte product: X570 AORUS ULTRA v: -CF
  serial: <filter>
  Mobo: Gigabyte model: X570 AORUS ULTRA v: x.x serial: <filter>
  UEFI: American Megatrends v: F30a date: 08/28/2020
CPU:
  Topology: 16-Core (2-Die) model: AMD Ryzen 9 3950X bits: 64
  type: MT MCP MCM L2 cache: 8192 KiB
  Speed: 2777 MHz min/max: 2200/3500 MHz Core speeds (MHz): 1: 2195 2: 2192
  3: 2793 4: 2794 5: 2195 6: 2192 7: 2196 8: 2196 9: 2193 10: 2195 11: 2192
  12: 2193 13: 2196 14: 2196 15: 2193 16: 2196 17: 2191 18: 1863 19: 1859
  20: 2789 21: 2792 22: 2196 23: 2193 24: 2195 25: 2196 26: 2194 27: 2193
  28: 2195 29: 2196 30: 2191 31: 1862 32: 1859
Graphics:
  Device-1: NVIDIA TU104 [GeForce RTX 2060] driver: nvidia v: 460.39
  Display: x11 server: X.Org 1.20.9 driver: nvidia
  unloaded: fbdev,modesetting,nouveau,vesa resolution: 1920x1080~60Hz
  OpenGL: renderer: GeForce RTX 2060/PCIe/SSE2 v: 4.6.0 NVIDIA 460.39
Audio:
  Device-1: NVIDIA TU104 HD Audio driver: snd_hda_intel
  Device-2: AMD Starship/Matisse HD Audio driver: snd_hda_intel
  Sound Server: ALSA v: k5.4.0-67-generic
Network:
  Device-1: Intel Wi-Fi 6 AX200 driver: iwlwifi
  IF: wlp4s0 state: up mac: <filter>
  Device-2: Intel I211 Gigabit Network driver: igb
  IF: enp5s0 state: down mac: <filter>
Drives:
  Local Storage: total: 1.36 TiB used: 890.85 GiB (63.8%)
  ID-1: /dev/nvme0n1 vendor: Samsung model: SSD 970 EVO Plus 500GB
  size: 465.76 GiB
  ID-2: /dev/sda vendor: Seagate model: ST1000DM010-2EP102 size: 931.51 GiB
Partition:
  ID-1: / size: 456.96 GiB used: 208.47 GiB (45.6%) fs: ext4
  dev: /dev/nvme0n1p2
Sensors:
  System Temperatures: cpu: 43.0 C mobo: N/A gpu: nvidia temp: 27 C
  Fan Speeds (RPM): N/A gpu: nvidia fan: 38%
Info:
  Processes: 524 Uptime: 9m Memory: 62.82 GiB used: 2.34 GiB (3.7%)
  Shell: bash inxi: 3.0.38

Kind regards
Dennis
---
ProblemType: Bug
ApportVersion: 2.20.11-0ubuntu27.16
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: dennis 1721 F.... pulseaudio
 /dev/snd/controlC1: dennis 1721 F.... pulseaudio
CasperMD5CheckResult: skip
CurrentDesktop: X-Cinnamon
DistroRelease: Linux Mint 20.1
MachineType: Gigabyte Technology Co., Ltd. X570 AORUS ULTRA
NonfreeKernelModules: nvidia_modeset nvidia
Package: linux (not installed)
ProcFB: 0 EFI VGA
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.4.0-67-generic root=UUID=3d4d7c9d-8bb8-4200-997d-98d01519bf85 ro quiet splash
ProcVersionSignature: Ubuntu 5.4.0-67.75-generic 5.4.94
RelatedPackageVersions:
 linux-restricted-modules-5.4.0-67-generic N/A
 linux-backports-modules-5.4.0-67-generic N/A
 linux-firmware 1.187.10
Tags: ulyssa
Uname: Linux 5.4.0-67-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
_MarkForUpload: True
dmi.bios.date: 08/28/2020
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: F30a
dmi.board.asset.tag: Default string
dmi.board.name: X570 AORUS ULTRA
dmi.board.vendor: Gigabyte Technology Co., Ltd.
dmi.board.version: x.x
dmi.chassis.asset.tag: Default string
dmi.chassis.type: 3
dmi.chassis.vendor: Default string
dmi.chassis.version: Default string
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrF30a:bd08/28/2020:svnGigabyteTechnologyCo.,Ltd.:pnX570AORUSULTRA:pvr-CF:rvnGigabyteTechnologyCo.,Ltd.:rnX570AORUSULTRA:rvrx.x:cvnDefaultstring:ct3:cvrDefaultstring:
dmi.product.family: X570 MB
dmi.product.name: X570 AORUS ULTRA
dmi.product.sku: Default string
dmi.product.version: -CF
dmi.sys.vendor: Gigabyte Technology Co., Ltd.
---
ProblemType: Bug
ApportVersion: 2.20.11-0ubuntu27.16
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: dennis 1721 F.... pulseaudio
 /dev/snd/controlC1: dennis 1721 F.... pulseaudio
CasperMD5CheckResult: skip
CurrentDesktop: X-Cinnamon
DistroRelease: Linux Mint 20.1
MachineType: Gigabyte Technology Co., Ltd. X570 AORUS ULTRA
NonfreeKernelModules: nvidia_modeset nvidia
Package: linux (not installed)
ProcFB: 0 EFI VGA
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.4.0-67-generic root=UUID=3d4d7c9d-8bb8-4200-997d-98d01519bf85 ro quiet splash
ProcVersionSignature: Ubuntu 5.4.0-67.75-generic 5.4.94
RelatedPackageVersions:
 linux-restricted-modules-5.4.0-67-generic N/A
 linux-backports-modules-5.4.0-67-generic N/A
 linux-firmware 1.187.10
Tags: ulyssa
Uname: Linux 5.4.0-67-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
_MarkForUpload: True
dmi.bios.date: 08/28/2020
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: F30a
dmi.board.asset.tag: Default string
dmi.board.name: X570 AORUS ULTRA
dmi.board.vendor: Gigabyte Technology Co., Ltd.
dmi.board.version: x.x
dmi.chassis.asset.tag: Default string
dmi.chassis.type: 3
dmi.chassis.vendor: Default string
dmi.chassis.version: Default string
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrF30a:bd08/28/2020:svnGigabyteTechnologyCo.,Ltd.:pnX570AORUSULTRA:pvr-CF:rvnGigabyteTechnologyCo.,Ltd.:rnX570AORUSULTRA:rvrx.x:cvnDefaultstring:ct3:cvrDefaultstring:
dmi.product.family: X570 MB
dmi.product.name: X570 AORUS ULTRA
dmi.product.sku: Default string
dmi.product.version: -CF
dmi.sys.vendor: Gigabyte Technology Co., Ltd.

[Ubuntu Kernel Bot (ubuntu-kernel-bot)]

This bug is missing log files that will aid in diagnosing the problem. While running an Ubuntu kernel (not a mainline or third-party kernel) please enter the following command in a terminal window:

apport-collect 1919308

and then change the status of the bug to 'Confirmed'.

If, due to the nature of the issue you have encountered, you are unable to run this command, please add a comment stating that fact and change the bug status to 'Confirmed'.

This change has been made by an automated script, maintained by the Ubuntu Kernel Team.

[Chris Guiver (guiverc)]

Thank you for taking the time to report this bug and helping to make Ubuntu better.

Please execute the following command only once, as it will automatically gather debugging information, in a terminal:

apport-collect 1919308

When reporting bugs in the future please use apport by using 'ubuntu-bug' and the name of the package affected. You can learn more about this functionality at https://wiki.ubuntu.com/ReportingBugs.

Please note: `ubuntu-bug`, `apport` & bug reporting tools are provided with Ubuntu by default, many require manual addition for some releases of downstream OSes based on Ubuntu (eg. Linux Mint). You should check with your distribution first.

[Dennis Eyke (dennisabrina)]

apport information

[Dennis Eyke (dennisabrina)]

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[Dennis Eyke (dennisabrina)]

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[Dennis Eyke (dennisabrina)]

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[Dennis Eyke (dennisabrina)]

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[Dennis Eyke (dennisabrina)]

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[Dennis Eyke (dennisabrina)]

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[Dennis Eyke (dennisabrina)]

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[Dennis Eyke (dennisabrina)]

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[Dennis Eyke (dennisabrina)]

Hello Chris,

so I did
apport-collect 1919308

in terminal again, because it seems that it didn't work?

Thanks for your feedback! I am going to read it.

If there is something i can do, let me know.

[Chris Guiver (guiverc)]

Just an FYI: I see no confirmation (impacting only a single user of a non-Ubuntu system).

Linux Mint uses run-time adjustments (so they can use foreign (ubuntu) packages that are outside of their control), so this bug will be treated as low-value/unconfirmed until such time as it's been Confirmed, ideally on an adjustment-free system (ie. Ubuntu).

I see no elimination of the Mint specific adjustments that impact especially what's appearing on screen, thus the bug could be those adjustments aren't compatible with the updated kernel and it's the adjustments used by Mint that need fixing. A second reporting using Ubuntu (thus adjustment free) would provide confirmation it's a kernel bug issue.

Thank you for the videos (you've made it easier for other users to see if that fits their issue) thus improving chance of confirmation.

Thank you for taking the time to help make Ubuntu better.