Touchpad not working on HP Pavilion Laptop 14-dv0xxx

[Subramani Ramadas]

HP Imagepad not detected in 'HP Pavilion 14-DV00054TU' after installing Ubuntu.

ProblemType: Bug
DistroRelease: Ubuntu 20.04
Package: linux-image-5.4.0-42-generic 5.4.0-42.46
ProcVersionSignature: Ubuntu 5.4.0-42.46-generic 5.4.44
Uname: Linux 5.4.0-42-generic x86_64
ApportVersion: 2.20.11-0ubuntu27.4
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: hp 1523 F.... pulseaudio
CasperMD5CheckResult: skip
CurrentDesktop: ubuntu:GNOME
Date: Sun Mar 14 00:45:36 2021
InstallationDate: Installed on 2021-03-08 (5 days ago)
InstallationMedia: Ubuntu 20.04.1 LTS "Focal Fossa" - Release amd64 (20200731)
MachineType: HP HP Pavilion Laptop 14-dv0xxx
ProcFB: 0 EFI VGA
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.4.0-42-generic root=UUID=84f5a50d-8a8e-4afc-8e8c-3245f566346a ro quiet splash vt.handoff=7
RelatedPackageVersions:
 linux-restricted-modules-5.4.0-42-generic N/A
 linux-backports-modules-5.4.0-42-generic N/A
 linux-firmware 1.187.2
SourcePackage: linux
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 01/15/2021
dmi.bios.vendor: Insyde
dmi.bios.version: F.11
dmi.board.asset.tag: Type2 - Board Asset Tag
dmi.board.name: 87C9
dmi.board.vendor: HP
dmi.board.version: 34.27
dmi.chassis.asset.tag: Chassis Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: HP
dmi.chassis.version: Chassis Version
dmi.modalias: dmi:bvnInsyde:bvrF.11:bd01/15/2021:svnHP:pnHPPavilionLaptop14-dv0xxx:pvrType1ProductConfigId:rvnHP:rn87C9:rvr34.27:cvnHP:ct10:cvrChassisVersion:
dmi.product.family: 103C_5335KV HP Pavilion
dmi.product.name: HP Pavilion Laptop 14-dv0xxx
dmi.product.sku: 2N1L0PA#ACJ
dmi.product.version: Type1ProductConfigId
dmi.sys.vendor: HP

[Ubuntu Kernel Bot (ubuntu-kernel-bot)]

This change was made by a bot.

[Po-Hsu Lin (cypressyew)]

Hi,
your system is not up-to-date, the latest focal kernel is 5.4.0.66.69
can you first try to upgrade your laptop?

If it's still not working, please give the latest mainline kernel a try:
https://kernel.ubuntu.com/~kernel-ppa/mainline/v5.12-rc3/
https://wiki.ubuntu.com/Kernel/MainlineBuilds

[Subramani Ramadas (subramaniramadas)]

Hi,

I updated to the latest focal kernel as mentioned. I rebooted but still the touchpad is not functioning.

My system is actually having multi boot with Ubuntu and Windows and I am just trying out my hand using a Linux distro. So, could you please elaborate more on the steps that I need to try out.

[Po-Hsu Lin (cypressyew)]

Hello,
please refer to the "How do I install an upstream kernel?" section in https://wiki.ubuntu.com/Kernel/MainlineBuilds

After booting with the mainline kernel (you can check the kernel version with `uname -a` command) please check the touchpad function again.

Testing mainline kernel will allow us know if your hardware works in the Linux world.

If your touchpad is still not working with the latest mainline kernel, it means that your hardware is not supported at all. You will have to report this issue to https://bugzilla.kernel.org/

[Launchpad Janitor (janitor)]

[Expired for linux (Ubuntu) because there has been no activity for 60 days.]