Ubuntu
linux package

Keyboard and trackpad unresponsive

Bug #1910183 reported by Kim Pepper on 2021-01-05

This bug affects 1 person

Affects		Status	Importance	Assigned to	Milestone
	linux (Ubuntu)	Confirmed	Undecided	Unassigned

Bug Description

The system froze with no input from keyboard and mouse. A hard reboot was needed.

ProblemType: Bug
DistroRelease: Ubuntu 20.10
Package: linux-image-5.8.0-33-generic 5.8.0-33.36
ProcVersionSignature: Ubuntu 5.8.0-33.36-generic 5.8.17
Uname: Linux 5.8.0-33-generic x86_64
ApportVersion: 2.20.11-0ubuntu50.3
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC0: kim 2347 F.... pulseaudio
CasperMD5CheckResult: skip
CurrentDesktop: ubuntu:GNOME
Date: Tue Jan 5 15:45:20 2021
InstallationDate: Installed on 2020-09-16 (110 days ago)
InstallationMedia: Ubuntu 20.04.1 LTS "Focal Fossa" - Release amd64 (20200731)
MachineType: Dell Inc. XPS 13 9300
ProcFB: 0 i915drmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.8.0-33-generic root=UUID=17be153f-3281-48bf-86c6-7d4af7253015 ro quiet splash pci=noaer mitigations=off vt.handoff=7
RelatedPackageVersions:
linux-restricted-modules-5.8.0-33-generic N/A
linux-backports-modules-5.8.0-33-generic N/A
linux-firmware 1.190.2
SourcePackage: linux
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 11/23/2020
dmi.bios.release: 1.4
dmi.bios.vendor: Dell Inc.
dmi.bios.version: 1.4.1
dmi.board.name: 0WX9VX
dmi.board.vendor: Dell Inc.
dmi.board.version: A00
dmi.chassis.type: 10
dmi.chassis.vendor: Dell Inc.
dmi.modalias: dmi:bvnDellInc.:bvr1.4.1:bd11/23/2020:br1.4:svnDellInc.:pnXPS139300:pvr:rvnDellInc.:rn0WX9VX:rvrA00:cvnDellInc.:ct10:cvr:
dmi.product.family: XPS
dmi.product.name: XPS 13 9300
dmi.product.sku: 096D
dmi.sys.vendor: Dell Inc.

Tags:

Revision history for this message

Kim Pepper (kim-pepper) wrote on 2021-01-05:

AlsaInfo.txt Edit (47.8 KiB, text/plain; charset="utf-8")
CRDA.txt Edit (2.8 KiB, text/plain; charset="utf-8")
CurrentDmesg.txt Edit (92.2 KiB, text/plain; charset="utf-8")
Dependencies.txt Edit (2.8 KiB, text/plain; charset="utf-8")
IwConfig.txt Edit (471 bytes, text/plain; charset="utf-8")
Lspci.txt Edit (15.2 KiB, text/plain; charset="utf-8")
Lspci-vt.txt Edit (1.4 KiB, text/plain; charset="utf-8")
Lsusb.txt Edit (824 bytes, text/plain; charset="utf-8")
Lsusb-t.txt Edit (1.8 KiB, text/plain; charset="utf-8")
Lsusb-v.txt Edit (74.1 KiB, text/plain; charset="utf-8")
PaInfo.txt Edit (98.8 KiB, text/plain; charset="utf-8")
ProcCpuinfo.txt Edit (13.4 KiB, text/plain; charset="utf-8")
ProcCpuinfoMinimal.txt Edit (1.7 KiB, text/plain; charset="utf-8")
ProcEnviron.txt Edit (109 bytes, text/plain; charset="utf-8")
ProcInterrupts.txt Edit (8.1 KiB, text/plain; charset="utf-8")
ProcModules.txt Edit (10.0 KiB, text/plain; charset="utf-8")
PulseList.txt Edit (27.3 KiB, text/plain; charset="utf-8")
RfKill.txt Edit (112 bytes, text/plain; charset="utf-8")
UdevDb.txt Edit (307.8 KiB, text/plain; charset="utf-8")
WifiSyslog.txt Edit (114.7 KiB, text/plain; charset="utf-8")
acpidump.txt Edit (1.5 MiB, text/plain; charset="utf-8")

Revision history for this message

Ubuntu Kernel Bot (ubuntu-kernel-bot) wrote on 2021-01-05: Status changed to Confirmed

This change was made by a bot.

Changed in linux (Ubuntu):
status:	New → Confirmed

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