Wireless card with Intel AX200 chipset downloading very slow on Ubuntu 20.10

Bug #1906987 reported by Mirko
6
This bug affects 1 person
Affects Status Importance Assigned to Milestone
linux (Ubuntu)
Confirmed
Undecided
Unassigned

Bug Description

Hi,
I've recently bought a wi-fi card based on Intel AX200 chipset and it is extremly slow if compared with same network performances on the same ssid (and at the same distance from router) on other devices.

These are the details of my network
sudo lshw -C network; lsb_release -a; uname -a
  *-network
       description: Wireless interface
       product: Wi-Fi 6 AX200
       vendor: Intel Corporation
       physical id: 0
       bus info: pci@0000:04:00.0
       logical name: wlp4s0
       version: 1a
       serial: 8c:c6:81:19:40:65
       width: 64 bits
       clock: 33MHz
       capabilities: pm msi pciexpress msix bus_master cap_list ethernet physical wireless
       configuration: broadcast=yes driver=iwlwifi driverversion=5.8.0-31-generic firmware=55.d9698065.0 cc-a0-55.ucode ip=192.168.100.8 latency=0 link=yes multicast=yes wireless=IEEE 802.11
       resources: irq:16 memory:febfc000-febfffff
  *-network
       description: Ethernet interface
       product: AR8121/AR8113/AR8114 Gigabit or Fast Ethernet
       vendor: Qualcomm Atheros
       physical id: 0
       bus info: pci@0000:02:00.0
       logical name: enp2s0
       version: b0
       serial: 00:24:8c:37:c6:3c
       capacity: 1Gbit/s
       width: 64 bits
       clock: 33MHz
       capabilities: pm msi pciexpress bus_master cap_list ethernet physical tp 10bt 10bt-fd 100bt 100bt-fd 1000bt-fd autonegotiation
       configuration: autonegotiation=on broadcast=yes driver=ATL1E driverversion=5.8.0-31-generic firmware=L1e latency=0 link=no multicast=yes port=twisted pair
       resources: irq:17 memory:fe9c0000-fe9fffff ioport:dc00(size=128)
  *-network:0
       description: Ethernet interface
       physical id: 1
       logical name: virbr0
       serial: 52:54:00:50:fd:ef
       capabilities: ethernet physical
       configuration: autonegotiation=off broadcast=yes driver=bridge driverversion=2.3 firmware=N/A ip=192.168.122.1 link=no multicast=yes
  *-network:1 DISABLED
       description: Ethernet interface
       physical id: 2
       logical name: virbr0-nic
       serial: 52:54:00:50:fd:ef
       size: 10Mbit/s
       capabilities: ethernet physical
       configuration: autonegotiation=off broadcast=yes driver=tun driverversion=1.6 duplex=full link=no multicast=yes port=twisted pair speed=10Mbit/s
No LSB modules are available.
Distributor ID: Ubuntu
Description: Ubuntu 20.10
Release: 20.10
Codename: groovy
Linux mirko-P5QL-PRO 5.8.0-31-generic #33-Ubuntu SMP Mon Nov 23 18:44:54 UTC 2020 x86_64 x86_64 x86_64 GNU/Linux

I've tried many of the solutions found on the internet:
- setting the option 11n_disable=1 (slightly improved but still slow)
- setting the option 11n_disable=8
- edit /etc/nsswitch.conf commenting the line "hosts: files mdns4_minimal [NOTFOUND=return] dns mdns4" and adding the line "hosts: files dns"
- disabling IPv6 support

But results are still the same and connection keeps being slow (no more than 15 MB/s vs. 300+ MB/s on my smartphones using the same network).

I hope you can help.

Thanks.
Mirko
---
ProblemType: Bug
ApportVersion: 2.20.11-0ubuntu50.2
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: mirko 3714 F.... pulseaudio
 /dev/snd/controlC1: mirko 3714 F.... pulseaudio
CasperMD5CheckResult: skip
CurrentDesktop: ubuntu:GNOME
DistroRelease: Ubuntu 20.10
InstallationDate: Installed on 2020-07-16 (144 days ago)
InstallationMedia: Ubuntu 20.04 LTS "Focal Fossa" - Release amd64 (20200423)
MachineType: System manufacturer P5QL PRO
NonfreeKernelModules: nvidia_modeset nvidia
Package: linux (not installed)
ProcFB: 0 VESA VGA
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.8.0-31-generic root=UUID=219a6719-2350-491b-bc86-44d098535818 ro quiet splash nomodeset vt.handoff=7
ProcVersionSignature: Ubuntu 5.8.0-31.33-generic 5.8.17
RelatedPackageVersions:
 linux-restricted-modules-5.8.0-31-generic N/A
 linux-backports-modules-5.8.0-31-generic N/A
 linux-firmware 1.190.1
RfKill:
 0: phy0: Wireless LAN
  Soft blocked: yes
  Hard blocked: no
Tags: groovy
Uname: Linux 5.8.0-31-generic x86_64
UpgradeStatus: Upgraded to groovy on 2020-10-23 (45 days ago)
UserGroups: adm cdrom dip libvirt lpadmin lxd plugdev sambashare sudo
_MarkForUpload: True
dmi.bios.date: 07/01/2009
dmi.bios.release: 10.4
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: 1004
dmi.board.asset.tag: To Be Filled By O.E.M.
dmi.board.name: P5QL PRO
dmi.board.vendor: ASUSTeK Computer INC.
dmi.board.version: Rev 1.xx
dmi.chassis.asset.tag: Asset-1234567890
dmi.chassis.type: 3
dmi.chassis.vendor: Chassis Manufacture
dmi.chassis.version: Chassis Version
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvr1004:bd07/01/2009:br10.4:svnSystemmanufacturer:pnP5QLPRO:pvrSystemVersion:rvnASUSTeKComputerINC.:rnP5QLPRO:rvrRev1.xx:cvnChassisManufacture:ct3:cvrChassisVersion:
dmi.product.family: To Be Filled By O.E.M.
dmi.product.name: P5QL PRO
dmi.product.sku: To Be Filled By O.E.M.
dmi.product.version: System Version
dmi.sys.vendor: System manufacturer
---
ProblemType: Bug
ApportVersion: 2.20.11-0ubuntu50.2
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: mirko 3714 F.... pulseaudio
 /dev/snd/controlC1: mirko 3714 F.... pulseaudio
CasperMD5CheckResult: skip
DistroRelease: Ubuntu 20.10
InstallationDate: Installed on 2020-07-16 (144 days ago)
InstallationMedia: Ubuntu 20.04 LTS "Focal Fossa" - Release amd64 (20200423)
MachineType: System manufacturer P5QL PRO
NonfreeKernelModules: nvidia_modeset nvidia
Package: linux (not installed)
ProcFB: 0 VESA VGA
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.8.0-31-generic root=UUID=219a6719-2350-491b-bc86-44d098535818 ro quiet splash nomodeset vt.handoff=7
ProcVersionSignature: Ubuntu 5.8.0-31.33-generic 5.8.17
PulseList: Error: command ['pacmd', 'list'] failed with exit code 1: No PulseAudio daemon running, or not running as session daemon.
RelatedPackageVersions:
 linux-restricted-modules-5.8.0-31-generic N/A
 linux-backports-modules-5.8.0-31-generic N/A
 linux-firmware 1.190.1
RfKill:
 0: phy0: Wireless LAN
  Soft blocked: no
  Hard blocked: no
Tags: groovy
Uname: Linux 5.8.0-31-generic x86_64
UpgradeStatus: Upgraded to groovy on 2020-10-23 (45 days ago)
UserGroups: N/A
_MarkForUpload: True
dmi.bios.date: 07/01/2009
dmi.bios.release: 10.4
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: 1004
dmi.board.asset.tag: To Be Filled By O.E.M.
dmi.board.name: P5QL PRO
dmi.board.vendor: ASUSTeK Computer INC.
dmi.board.version: Rev 1.xx
dmi.chassis.asset.tag: Asset-1234567890
dmi.chassis.type: 3
dmi.chassis.vendor: Chassis Manufacture
dmi.chassis.version: Chassis Version
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvr1004:bd07/01/2009:br10.4:svnSystemmanufacturer:pnP5QLPRO:pvrSystemVersion:rvnASUSTeKComputerINC.:rnP5QLPRO:rvrRev1.xx:cvnChassisManufacture:ct3:cvrChassisVersion:
dmi.product.family: To Be Filled By O.E.M.
dmi.product.name: P5QL PRO
dmi.product.sku: To Be Filled By O.E.M.
dmi.product.version: System Version
dmi.sys.vendor: System manufacturer

Mirko (mirkos1973)
description: updated
affects: gnome-shell (Ubuntu) → linux (Ubuntu)
tags: added: groovy
Revision history for this message
Ubuntu Kernel Bot (ubuntu-kernel-bot) wrote : Missing required logs.

This bug is missing log files that will aid in diagnosing the problem. While running an Ubuntu kernel (not a mainline or third-party kernel) please enter the following command in a terminal window:

apport-collect 1906987

and then change the status of the bug to 'Confirmed'.

If, due to the nature of the issue you have encountered, you are unable to run this command, please add a comment stating that fact and change the bug status to 'Confirmed'.

This change has been made by an automated script, maintained by the Ubuntu Kernel Team.

Changed in linux (Ubuntu):
status: New → Incomplete
You-Sheng Yang (vicamo)
tags: added: hwe-networking-wifi
Mirko (mirkos1973)
tags: added: apport-collected
description: updated
Changed in linux (Ubuntu):
status: Incomplete → Confirmed
Revision history for this message
Mirko (mirkos1973) wrote : AlsaInfo.txt

apport information

description: updated
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Mirko (mirkos1973) wrote : CRDA.txt

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Mirko (mirkos1973) wrote : CurrentDmesg.txt

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Mirko (mirkos1973) wrote : IwConfig.txt

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Mirko (mirkos1973) wrote : Lspci.txt

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Mirko (mirkos1973) wrote : Lspci-vt.txt

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Mirko (mirkos1973) wrote : Lsusb.txt

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Mirko (mirkos1973) wrote : Lsusb-t.txt

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Mirko (mirkos1973) wrote : Lsusb-v.txt

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Mirko (mirkos1973) wrote : PaInfo.txt

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Mirko (mirkos1973) wrote : ProcCpuinfo.txt

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Mirko (mirkos1973) wrote : ProcCpuinfoMinimal.txt

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Mirko (mirkos1973) wrote : ProcEnviron.txt

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Mirko (mirkos1973) wrote : ProcInterrupts.txt

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Mirko (mirkos1973) wrote : ProcModules.txt

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Mirko (mirkos1973) wrote : UdevDb.txt

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Mirko (mirkos1973) wrote : WifiSyslog.txt

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Mirko (mirkos1973) wrote : acpidump.txt

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