My Dell XPS 13 9360 has experienced in the past week three kernel crashes related to ath10k_pci. I was using my laptop and no particular network activity was taking place: ssh connections in one case, web browsing in another, email sync in the third. The symptom is the network stops working. When I try from Network Manager to set wireless off, the system starts to go nuts. Trying to reboot leads to a deadlock with the message:
Virtual device wlp58s0 asks to queue packet!
going on and on and the only way out is through the power button cycle. At the reboot, the wireless network is turned off. The kernel reports a WARNING, and I am attaching it.
OS is
LSB Version: core-11.1.0ubuntu2-noarch:printing-11.1.0ubuntu2-noarch:security-11.1.0ubuntu2-noarch
Distributor ID: Ubuntu
Description: Ubuntu 20.04.1 LTS
Release: 20.04
Codename: focal
---
ProblemType: Bug
ApportVersion: 2.20.11-0ubuntu27.13
Architecture: amd64
CasperMD5CheckResult: skip
CurrentDesktop: ubuntu:GNOME
DistributionChannelDescriptor:
# This is a distribution channel descriptor
# For more information see http://wiki.ubuntu.com/DistributionChannelDescriptor
canonical-oem-somerville-xenial-amd64-20160624-2
DistroRelease: Ubuntu 20.04
HibernationDevice: RESUME=UUID=78036de6-f421-45db-96fa-2cb1f579cfd5
InstallationDate: Installed on 2016-10-29 (1496 days ago)
InstallationMedia: Ubuntu 16.04 "Xenial" - Build amd64 LIVE Binary 20160624-10:47
MachineType: Dell Inc. XPS 13 9360
Package: linux (not installed)
ProcFB: 0 i915drmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.4.0-56-generic root=UUID=45391f5c-b192-4a4e-95b1-68cc8390ca8b ro pci=noaer quiet splash vt.handoff=7
ProcVersionSignature: Ubuntu 5.4.0-56.62-generic 5.4.73
PulseList:
Error: command ['pacmd', 'list'] failed with exit code 1: XDG_RUNTIME_DIR (/run/user/1001) is not owned by us (uid 0), but by uid 1001! (This could e.g. happen if you try to connect to a non-root PulseAudio as a root user, over the native protocol. Don't do that.)
No PulseAudio daemon running, or not running as session daemon.
RelatedPackageVersions:
linux-restricted-modules-5.4.0-56-generic N/A
linux-backports-modules-5.4.0-56-generic N/A
linux-firmware 1.187.4
Tags: focal
Uname: Linux 5.4.0-56-generic x86_64
UpgradeStatus: Upgraded to focal on 2020-05-11 (206 days ago)
UserGroups: N/A
_MarkForUpload: True
dmi.bios.date: 07/13/2020
dmi.bios.vendor: Dell Inc.
dmi.bios.version: 2.14.2
dmi.board.name: 05JK94
dmi.board.vendor: Dell Inc.
dmi.board.version: A00
dmi.chassis.type: 9
dmi.chassis.vendor: Dell Inc.
dmi.modalias: dmi:bvnDellInc.:bvr2.14.2:bd07/13/2020:svnDellInc.:pnXPS139360:pvr:rvnDellInc.:rn05JK94:rvrA00:cvnDellInc.:ct9:cvr:
dmi.product.family: XPS
dmi.product.name: XPS 13 9360
dmi.product.sku: 075B
dmi.sys.vendor: Dell Inc.
This bug is missing log files that will aid in diagnosing the problem. While running an Ubuntu kernel (not a mainline or third-party kernel) please enter the following command in a terminal window:
apport-collect 1906817
and then change the status of the bug to 'Confirmed'.
If, due to the nature of the issue you have encountered, you are unable to run this command, please add a comment stating that fact and change the bug status to 'Confirmed'.
This change has been made by an automated script, maintained by the Ubuntu Kernel Team.