WiFi disconnects continually (goes "down" in NetworkManager)
Affects | Status | Importance | Assigned to | Milestone | |
---|---|---|---|---|---|
linux (Ubuntu) |
Expired
|
Undecided
|
Unassigned | ||
network-manager (Ubuntu) |
Invalid
|
Undecided
|
Unassigned |
Bug Description
Hello everybody and thank you in advance for your help. After a recent update, my machine rebooted and appeared to be fine, but after a short time the WiFi dropped and the NetworkManager applet shows that the interface is down. I am also getting prompted for a password (which was previously saved) and when I click on connect it will establish the connection for a short time, but then goes down again. In some cases this is immediate in others, I will be online for up to approximately 15 minutes before it goes down again. I have tried restarting NetworkManager, but I get the same results (short time up, then down). I tried to review log data, but I am not a linux expert and so I'm not sure that I am looking at the right log, nor do I know exactly what to look for. Here are some lines from around the time of the disconnect and the restarting of NetworkManager:
Dec 01 21:13:24 bryan-HP-Notebook NetworkManager[
Dec 01 21:13:24 bryan-HP-Notebook NetworkManager[
Dec 01 21:13:24 bryan-HP-Notebook NetworkManager[
Dec 01 21:13:24 bryan-HP-Notebook NetworkManager[
Dec 01 21:13:24 bryan-HP-Notebook NetworkManager[
Dec 01 21:13:24 bryan-HP-Notebook NetworkManager[
Dec 01 21:13:24 bryan-HP-Notebook NetworkManager[
Dec 01 21:15:48 bryan-HP-Notebook NetworkManager[
Dec 01 21:15:48 bryan-HP-Notebook NetworkManager[
Dec 01 21:15:48 bryan-HP-Notebook NetworkManager[
Dec 01 21:15:48 bryan-HP-Notebook NetworkManager[
Dec 01 21:15:48 bryan-HP-Notebook NetworkManager[
Dec 01 21:15:48 bryan-HP-Notebook NetworkManager[
Dec 01 21:15:48 bryan-HP-Notebook NetworkManager[
Dec 01 21:15:48 bryan-HP-Notebook NetworkManager[
Dec 01 21:15:48 bryan-HP-Notebook NetworkManager[
Dec 01 21:15:48 bryan-HP-Notebook NetworkManager[
Dec 01 21:15:48 bryan-HP-Notebook NetworkManager[
Dec 01 21:15:48 bryan-HP-Notebook NetworkManager[
Dec 01 21:15:48 bryan-HP-Notebook NetworkManager[
Dec 01 21:15:48 bryan-HP-Notebook NetworkManager[
Dec 01 21:15:49 bryan-HP-Notebook NetworkManager[
Dec 01 21:15:49 bryan-HP-Notebook NetworkManager[
Dec 01 21:15:49 bryan-HP-Notebook NetworkManager[
Dec 01 21:15:49 bryan-HP-Notebook NetworkManager[
Dec 01 21:16:42 bryan-HP-Notebook NetworkManager[
Dec 01 21:16:42 bryan-HP-Notebook NetworkManager[
Dec 01 21:16:42 bryan-HP-Notebook NetworkManager[
Dec 01 21:16:42 bryan-HP-Notebook NetworkManager[
Dec 01 21:16:42 bryan-HP-Notebook NetworkManager[
Dec 01 21:16:42 bryan-HP-Notebook NetworkManager[
Dec 01 21:16:43 bryan-HP-Notebook NetworkManager[
Dec 01 21:16:43 bryan-HP-Notebook NetworkManager[
Dec 01 21:16:45 bryan-HP-Notebook NetworkManager[
Dec 01 21:16:45 bryan-HP-Notebook NetworkManager[
Dec 01 21:16:46 bryan-HP-Notebook NetworkManager[
Dec 01 21:16:46 bryan-HP-Notebook NetworkManager[
Dec 01 21:16:47 bryan-HP-Notebook NetworkManager[
Dec 01 21:16:47 bryan-HP-Notebook NetworkManager[
Dec 01 21:16:48 bryan-HP-Notebook NetworkManager[
Dec 01 21:16:48 bryan-HP-Notebook NetworkManager[
Dec 01 21:16:48 bryan-HP-Notebook NetworkManager[
Dec 01 21:16:48 bryan-HP-Notebook NetworkManager[
Dec 01 21:16:50 bryan-HP-Notebook NetworkManager[
Dec 01 21:16:50 bryan-HP-Notebook NetworkManager[
Dec 01 21:16:50 bryan-HP-Notebook NetworkManager[
Dec 01 21:16:50 bryan-HP-Notebook NetworkManager[
Dec 01 21:16:51 bryan-HP-Notebook NetworkManager[
Dec 01 21:16:51 bryan-HP-Notebook NetworkManager[
Dec 01 21:16:52 bryan-HP-Notebook NetworkManager[
Dec 01 21:16:52 bryan-HP-Notebook NetworkManager[
Dec 01 21:16:53 bryan-HP-Notebook NetworkManager[
Dec 01 21:16:53 bryan-HP-Notebook NetworkManager[
My Wireless NIC is (I think):
bryan@bryan-
02:00.0 Network controller: Realtek Semiconductor Co., Ltd. RTL8188EE Wireless Network Adapter (rev 01)
Are there any other logs that I may provide that would be useful to the community for this issue? Are there other items I should look at besides NetworkManager as a cause? Any help is certainly appreciated.
ps. The wired network still functions flawlessly so I am not sure that this has anything to do with NetworkManager at all.
Cheers!
---
ProblemType: Bug
ApportVersion: 2.20.11-
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/
/dev/snd/
CasperMD5CheckR
CurrentDesktop: MATE
DistroRelease: Ubuntu 20.04
IfupdownConfig:
# interfaces(5) file used by ifup(8) and ifdown(8)
auto lo
iface lo inet loopback
InstallationDate: Installed on 2019-07-31 (491 days ago)
InstallationMedia: Ubuntu-MATE 18.04.2 LTS "Bionic Beaver" - Release amd64 (20190210)
IpRoute:
default via 192.168.10.1 dev enp3s0 proto dhcp metric 100
default via 192.168.10.1 dev wlo1 proto dhcp metric 600
169.254.0.0/16 dev enp3s0 scope link metric 1000
192.168.10.0/24 dev enp3s0 proto kernel scope link src 192.168.10.88 metric 100
192.168.10.0/24 dev wlo1 proto kernel scope link src 192.168.10.180 metric 600
MachineType: HP HP Notebook
Package: network-manager 1.22.10-1ubuntu2.2
PackageArchitec
ProcFB: 0 radeondrmfb
ProcKernelCmdLine: BOOT_IMAGE=
ProcVersionSign
RelatedPackageV
linux-
linux-
linux-firmware 1.187.4
RfKill:
0: phy0: Wireless LAN
Soft blocked: no
Hard blocked: no
Tags: focal
Uname: Linux 5.4.0-56-generic x86_64
UpgradeStatus: Upgraded to focal on 2020-06-01 (186 days ago)
UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
_MarkForUpload: True
dmi.bios.date: 12/28/2016
dmi.bios.vendor: Insyde
dmi.bios.version: F.22
dmi.board.
dmi.board.name: 82F6
dmi.board.vendor: HP
dmi.board.version: 40.39
dmi.chassis.type: 10
dmi.chassis.vendor: HP
dmi.chassis.
dmi.modalias: dmi:bvnInsyde:
dmi.product.family: 103C_5335KV G=N L=CON B=HP
dmi.product.name: HP Notebook
dmi.product.sku: X7T78UA#ABA
dmi.product.
dmi.sys.vendor: HP
nmcli-nm:
RUNNING VERSION STATE STARTUP CONNECTIVITY NETWORKING WIFI-HW WIFI WWAN-HW WWAN
running 1.22.10 connected started full enabled enabled enabled enabled enabled
---
ProblemType: Bug
ApportVersion: 2.20.11-
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/
/dev/snd/
CasperMD5CheckR
CurrentDesktop: MATE
DistroRelease: Ubuntu 20.04
IfupdownConfig:
# interfaces(5) file used by ifup(8) and ifdown(8)
auto lo
iface lo inet loopback
InstallationDate: Installed on 2019-07-31 (491 days ago)
InstallationMedia: Ubuntu-MATE 18.04.2 LTS "Bionic Beaver" - Release amd64 (20190210)
IpRoute:
default via 192.168.10.1 dev enp3s0 proto dhcp metric 100
default via 192.168.10.1 dev wlo1 proto dhcp metric 600
169.254.0.0/16 dev enp3s0 scope link metric 1000
192.168.10.0/24 dev enp3s0 proto kernel scope link src 192.168.10.88 metric 100
192.168.10.0/24 dev wlo1 proto kernel scope link src 192.168.10.180 metric 600
MachineType: HP HP Notebook
Package: network-manager 1.22.10-1ubuntu2.2
PackageArchitec
ProcFB: 0 radeondrmfb
ProcKernelCmdLine: BOOT_IMAGE=
ProcVersionSign
RelatedPackageV
linux-
linux-
linux-firmware 1.187.4
RfKill:
0: phy0: Wireless LAN
Soft blocked: no
Hard blocked: no
Tags: focal
Uname: Linux 5.4.0-56-generic x86_64
UpgradeStatus: Upgraded to focal on 2020-06-01 (186 days ago)
UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
_MarkForUpload: True
dmi.bios.date: 12/28/2016
dmi.bios.vendor: Insyde
dmi.bios.version: F.22
dmi.board.
dmi.board.name: 82F6
dmi.board.vendor: HP
dmi.board.version: 40.39
dmi.chassis.type: 10
dmi.chassis.vendor: HP
dmi.chassis.
dmi.modalias: dmi:bvnInsyde:
dmi.product.family: 103C_5335KV G=N L=CON B=HP
dmi.product.name: HP Notebook
dmi.product.sku: X7T78UA#ABA
dmi.product.
dmi.sys.vendor: HP
nmcli-nm:
RUNNING VERSION STATE STARTUP CONNECTIVITY NETWORKING WIFI-HW WIFI WWAN-HW WWAN
running 1.22.10 connected started full enabled enabled enabled enabled enabled
---
ProblemType: Bug
ApportVersion: 2.20.11-
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/
/dev/snd/
CasperMD5CheckR
CurrentDesktop: MATE
DistroRelease: Ubuntu 20.04
InstallationDate: Installed on 2019-07-31 (503 days ago)
InstallationMedia: Ubuntu-MATE 18.04.2 LTS "Bionic Beaver" - Release amd64 (20190210)
MachineType: HP HP Notebook
Package: linux (not installed)
ProcFB: 0 radeondrmfb
ProcKernelCmdLine: BOOT_IMAGE=
ProcVersionSign
RelatedPackageV
linux-
linux-
linux-firmware 1.187.6
RfKill:
0: phy0: Wireless LAN
Soft blocked: no
Hard blocked: no
Tags: focal
Uname: Linux 5.4.0-58-generic x86_64
UpgradeStatus: Upgraded to focal on 2020-06-01 (197 days ago)
UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
_MarkForUpload: True
dmi.bios.date: 12/28/2016
dmi.bios.vendor: Insyde
dmi.bios.version: F.22
dmi.board.
dmi.board.name: 82F6
dmi.board.vendor: HP
dmi.board.version: 40.39
dmi.chassis.type: 10
dmi.chassis.vendor: HP
dmi.chassis.
dmi.modalias: dmi:bvnInsyde:
dmi.product.family: 103C_5335KV G=N L=CON B=HP
dmi.product.name: HP Notebook
dmi.product.sku: X7T78UA#ABA
dmi.product.
dmi.sys.vendor: HP
Changed in network-manager (Ubuntu): | |
status: | Confirmed → Invalid |
tags: | removed: disco disconnect down drop network wifi |
no longer affects: | ubuntu-mate |
This bug is missing log files that will aid in diagnosing the problem. While running an Ubuntu kernel (not a mainline or third-party kernel) please enter the following command in a terminal window:
apport-collect 1906600
and then change the status of the bug to 'Confirmed'.
If, due to the nature of the issue you have encountered, you are unable to run this command, please add a comment stating that fact and change the bug status to 'Confirmed'.
This change has been made by an automated script, maintained by the Ubuntu Kernel Team.