Touchpad and Keyboard not detectable in the new kernel

Bug #1904391 reported by Niraj Kumar Dhotre
6
This bug affects 1 person
Affects Status Importance Assigned to Milestone
linux (Ubuntu)
Confirmed
Undecided
Unassigned

Bug Description

Hello! I had to abruptly shutdown my pc while update for new groovy was on. Upon rebooting, the touchpad and keyboard is not detectable in the new kernel. They're working fine in older kernel which I had to select in boot options. Please kindly resolve this issue. Thank you!

ProblemType: Bug
DistroRelease: Ubuntu 20.10
Package: linux-image-5.8.0-28-generic 5.8.0-28.30
ProcVersionSignature: Ubuntu 5.8.0-28.30-generic 5.8.14
Uname: Linux 5.8.0-28-generic x86_64
ApportVersion: 2.20.11-0ubuntu50.1
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: niraj 6806 F.... pulseaudio
 /dev/snd/pcmC0D0p: niraj 6806 F...m pulseaudio
CasperMD5CheckResult: skip
CurrentDesktop: ubuntu:GNOME
Date: Mon Nov 16 14:14:33 2020
InstallationDate: Installed on 2018-09-09 (798 days ago)
InstallationMedia: Ubuntu 18.04.1 LTS "Bionic Beaver" - Release amd64 (20180725)
Lsusb:
 Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
 Bus 001 Device 005: ID 04ca:3018 Lite-On Technology Corp.
 Bus 001 Device 003: ID 13d3:5a01 IMC Networks USB2.0 VGA UVC WebCam
 Bus 001 Device 002: ID 0bda:0129 Realtek Semiconductor Corp. RTS5129 Card Reader Controller
 Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
MachineType: ASUSTeK COMPUTER INC. X556URK
ProcFB: 0 EFI VGA
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.8.0-28-generic root=UUID=a268e846-0346-4124-855c-4a0a45bd4c8e ro recovery nomodeset dis_ucode_ldr
RelatedPackageVersions:
 linux-restricted-modules-5.8.0-28-generic N/A
 linux-backports-modules-5.8.0-28-generic N/A
 linux-firmware 1.190.1
SourcePackage: linux
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 10/24/2016
dmi.bios.release: 5.12
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: X556URK.302
dmi.board.asset.tag: ATN12345678901234567
dmi.board.name: X556URK
dmi.board.vendor: ASUSTeK COMPUTER INC.
dmi.board.version: 1.0
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: ASUSTeK COMPUTER INC.
dmi.chassis.version: 1.0
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrX556URK.302:bd10/24/2016:br5.12:svnASUSTeKCOMPUTERINC.:pnX556URK:pvr1.0:rvnASUSTeKCOMPUTERINC.:rnX556URK:rvr1.0:cvnASUSTeKCOMPUTERINC.:ct10:cvr1.0:
dmi.product.family: X
dmi.product.name: X556URK
dmi.product.version: 1.0
dmi.sys.vendor: ASUSTeK COMPUTER INC.

Revision history for this message
Niraj Kumar Dhotre (jayavijaya) wrote :
summary: - Touchpad not detectable in the new kernel
+ Touchpad and Keyboard not detectable in the new kernel
Revision history for this message
Ubuntu Kernel Bot (ubuntu-kernel-bot) wrote : Status changed to Confirmed

This change was made by a bot.

Changed in linux (Ubuntu):
status: New → Confirmed
Revision history for this message
Niraj Kumar Dhotre (jayavijaya) wrote :

Problem solved! I installed new latest kernel and did a reboot.

information type: Public → Private Security
Mark Esler (eslerm)
information type: Private Security → Public
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