WiFi Working, Wired connection not.

Bug #1904343 reported by John McLovin
6
This bug affects 1 person
Affects Status Importance Assigned to Milestone
linux (Ubuntu)
Expired
Undecided
Unassigned

Bug Description

Yesterday I wanted to move from Windows 10 to Linux (again) but I had bad luck I guess with the network-manager and its current version.

My WiFi is working without any problems but the Ethernet (wired connection) is not working. Tried (installed and fully updated) Pop OS 20.10, Kubuntu 20.10, KDE Neon based on 20.04 same problem on all of them. Not working from Live USB too. Went back to Windows 10 - everything works without any problems.

Tried some debugging: taking out the cable and plugging it back. No luck.
Restarting the laptop - not working.

Laptop model Acer ES1-512 if it matters.
acer.com/ac/en/US/content/support-product/5611;-;Aspire%20ES1-512

On network, I have Broadcom and Atheros - not sure which one is for the ethernet.

P.S: Whine Kubuntu was loading (the text window) I saw with red Failed - network manager online or something like that, can't really remember the whole thing.

Revision history for this message
Sebastien Bacher (seb128) wrote :

Thank you for taking the time to report this bug and helping to make Ubuntu better. Please execute the following command only once, as it will automatically gather debugging information, in a terminal:
apport-collect 1904343

When reporting bugs in the future please use apport by using 'ubuntu-bug' and the name of the package affected. You can learn more about this functionality at https://wiki.ubuntu.com/ReportingBugs.

sounds also more likely a kernel issue than a network manager service one

affects: network-manager (Ubuntu) → linux (Ubuntu)
Revision history for this message
Ubuntu Kernel Bot (ubuntu-kernel-bot) wrote : Missing required logs.

This bug is missing log files that will aid in diagnosing the problem. While running an Ubuntu kernel (not a mainline or third-party kernel) please enter the following command in a terminal window:

apport-collect 1904343

and then change the status of the bug to 'Confirmed'.

If, due to the nature of the issue you have encountered, you are unable to run this command, please add a comment stating that fact and change the bug status to 'Confirmed'.

This change has been made by an automated script, maintained by the Ubuntu Kernel Team.

Changed in linux (Ubuntu):
status: New → Incomplete
Revision history for this message
Launchpad Janitor (janitor) wrote :

[Expired for linux (Ubuntu) because there has been no activity for 60 days.]

Changed in linux (Ubuntu):
status: Incomplete → Expired
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