Wireless-AC 9560 [8086:9df0] subsystem [8086:4234] not working after reboot

Bug #1901779 reported by Konstanin on 2020-10-27
6
This bug affects 1 person
Affects Status Importance Assigned to Milestone
linux (Ubuntu)
Undecided
Unassigned

Bug Description

Hello.

I had Laptop Dell Inspiron 7786 Ubuntu 5.8.0-25.26-generic 5.8.14

After turn down and start the system WiFi work normally. Kernel boot log:
iwlwifi 0000:00:14.3: enabling device (0000 -> 0002)
iwlwifi 0000:00:14.3: WRT: Overriding region id 0
iwlwifi 0000:00:14.3: WRT: Overriding region id 1
iwlwifi 0000:00:14.3: WRT: Overriding region id 2
iwlwifi 0000:00:14.3: WRT: Overriding region id 3
iwlwifi 0000:00:14.3: WRT: Overriding region id 4
iwlwifi 0000:00:14.3: WRT: Overriding region id 6
iwlwifi 0000:00:14.3: WRT: Overriding region id 8
iwlwifi 0000:00:14.3: WRT: Overriding region id 9
iwlwifi 0000:00:14.3: WRT: Overriding region id 10
iwlwifi 0000:00:14.3: WRT: Overriding region id 11
iwlwifi 0000:00:14.3: WRT: Overriding region id 15
iwlwifi 0000:00:14.3: WRT: Overriding region id 16
iwlwifi 0000:00:14.3: WRT: Overriding region id 18
iwlwifi 0000:00:14.3: WRT: Overriding region id 19
iwlwifi 0000:00:14.3: WRT: Overriding region id 20
iwlwifi 0000:00:14.3: WRT: Overriding region id 21
iwlwifi 0000:00:14.3: Found debug destination: EXTERNAL_DRAM
iwlwifi 0000:00:14.3: Found debug configuration: 0
iwlwifi 0000:00:14.3: loaded firmware version 46.8902351f.0 9000-pu-b0-jf-b0-46.ucode op_mode iwlmvm
iwlwifi 0000:00:14.3: Direct firmware load for iwl-debug-yoyo.bin failed with error -2
iwlwifi 0000:00:14.3: Detected Intel(R) Wireless-AC 9560, REV=0x318
iwlwifi 0000:00:14.3: base HW address: 18:1d:ea:7e:f4:4b
iwlwifi 0000:00:14.3 wlo1: renamed from wlan0

But if I reboot the system I got "No WiFi Adapter available"
Kernel boot log (after reboot):
iwlwifi 0000:00:14.3: enabling device (0000 -> 0002)
iwlwifi 0000:00:14.3: WRT: Overriding region id 0
iwlwifi 0000:00:14.3: WRT: Overriding region id 1
iwlwifi 0000:00:14.3: WRT: Overriding region id 2
iwlwifi 0000:00:14.3: WRT: Overriding region id 3
iwlwifi 0000:00:14.3: WRT: Overriding region id 4
iwlwifi 0000:00:14.3: WRT: Overriding region id 6
iwlwifi 0000:00:14.3: WRT: Overriding region id 8
iwlwifi 0000:00:14.3: WRT: Overriding region id 9
iwlwifi 0000:00:14.3: WRT: Overriding region id 10
iwlwifi 0000:00:14.3: WRT: Overriding region id 11
iwlwifi 0000:00:14.3: WRT: Overriding region id 15
iwlwifi 0000:00:14.3: WRT: Overriding region id 16
iwlwifi 0000:00:14.3: WRT: Overriding region id 18
iwlwifi 0000:00:14.3: WRT: Overriding region id 19
iwlwifi 0000:00:14.3: WRT: Overriding region id 20
iwlwifi 0000:00:14.3: WRT: Overriding region id 21
iwlwifi 0000:00:14.3: Found debug destination: EXTERNAL_DRAM
iwlwifi 0000:00:14.3: Found debug configuration: 0
iwlwifi 0000:00:14.3: loaded firmware version 46.8902351f.0 9000-pu-b0-jf-b0-46.ucode op_mode iwlmvm
iwlwifi 0000:00:14.3: Direct firmware load for iwl-debug-yoyo.bin failed with error -2
iwlwifi 0000:00:14.3: Detected Intel(R) Wireless-AC 9560, REV=0x318
iwlwifi 0000:00:14.3: Microcode SW error detected. Restarting 0x0.
iwlwifi 0000:00:14.3: Not valid error log pointer 0x00000000 for Init uCode
iwlwifi 0000:00:14.3: Fseq Registers:
iwlwifi 0000:00:14.3: 0x57EBE7FA | FSEQ_ERROR_CODE
iwlwifi 0000:00:14.3: 0x00000000 | FSEQ_TOP_INIT_VERSION
iwlwifi 0000:00:14.3: 0x3DEFF6EE | FSEQ_CNVIO_INIT_VERSION
iwlwifi 0000:00:14.3: 0x0000A384 | FSEQ_OTP_VERSION
iwlwifi 0000:00:14.3: 0xAA22218C | FSEQ_TOP_CONTENT_VERSION
iwlwifi 0000:00:14.3: 0x31101204 | FSEQ_ALIVE_TOKEN
iwlwifi 0000:00:14.3: 0x7B5E8EE9 | FSEQ_CNVI_ID
iwlwifi 0000:00:14.3: 0x48382987 | FSEQ_CNVR_ID
iwlwifi 0000:00:14.3: 0x01000100 | CNVI_AUX_MISC_CHIP
iwlwifi 0000:00:14.3: 0x01300202 | CNVR_AUX_MISC_CHIP
iwlwifi 0000:00:14.3: 0x0000485B | CNVR_SCU_SD_REGS_SD_REG_DIG_DCDC_VTRIM
iwlwifi 0000:00:14.3: 0xA5A5A5A2 | CNVR_SCU_SD_REGS_SD_REG_ACTIVE_VDIG_MIRROR
iwlwifi 0000:00:14.3: SecBoot CPU1 Status: 0x3, CPU2 Status: 0x226c
iwlwifi 0000:00:14.3: Failed to start INIT ucode: -5
iwlwifi 0000:00:14.3: Failed to run INIT ucode: -5

I try many cases from this reporting system but got no effect.

Can you help me with it?
Thank you in advance.
---
ProblemType: Bug
ApportVersion: 2.20.11-0ubuntu50
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: klitvinov 1947 F.... pulseaudio
 /dev/snd/pcmC0D0c: klitvinov 1947 F...m pulseaudio
 /dev/snd/pcmC0D0p: klitvinov 1947 F...m pulseaudio
CasperMD5CheckResult: skip
CurrentDesktop: ubuntu:GNOME
DistroRelease: Ubuntu 20.10
InstallationDate: Installed on 2020-10-26 (1 days ago)
InstallationMedia: Ubuntu 20.10 "Groovy Gorilla" - Release amd64 (20201022)
MachineType: Dell Inc. Inspiron 7786
Package: linux (not installed)
ProcEnviron:
 TERM=xterm-256color
 PATH=(custom, no user)
 XDG_RUNTIME_DIR=<set>
 LANG=en_US.UTF-8
 SHELL=/bin/bash
ProcFB: 0 i915drmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.8.0-25-generic root=UUID=c435c342-f29c-469e-9f17-c634b43ddce2 ro quiet splash vt.handoff=7
ProcVersionSignature: Ubuntu 5.8.0-25.26-generic 5.8.14
RelatedPackageVersions:
 linux-restricted-modules-5.8.0-25-generic N/A
 linux-backports-modules-5.8.0-25-generic N/A
 linux-firmware 1.190
Tags: groovy
Uname: Linux 5.8.0-25-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: docker sudo
WifiSyslog:

_MarkForUpload: True
dmi.bios.date: 08/05/2020
dmi.bios.release: 1.8
dmi.bios.vendor: Dell Inc.
dmi.bios.version: 1.8.0
dmi.board.name: 0GN6FF
dmi.board.vendor: Dell Inc.
dmi.board.version: A00
dmi.chassis.type: 31
dmi.chassis.vendor: Dell Inc.
dmi.modalias: dmi:bvnDellInc.:bvr1.8.0:bd08/05/2020:br1.8:svnDellInc.:pnInspiron7786:pvr:rvnDellInc.:rn0GN6FF:rvrA00:cvnDellInc.:ct31:cvr:
dmi.product.family: Inspiron
dmi.product.name: Inspiron 7786
dmi.product.sku: 0896
dmi.sys.vendor: Dell Inc.
---
ProblemType: Bug
ApportVersion: 2.20.11-0ubuntu50
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: klitvinov 1947 F.... pulseaudio
 /dev/snd/pcmC0D0c: klitvinov 1947 F...m pulseaudio
 /dev/snd/pcmC0D0p: klitvinov 1947 F...m pulseaudio
CasperMD5CheckResult: skip
DistroRelease: Ubuntu 20.10
InstallationDate: Installed on 2020-10-26 (1 days ago)
InstallationMedia: Ubuntu 20.10 "Groovy Gorilla" - Release amd64 (20201022)
MachineType: Dell Inc. Inspiron 7786
Package: linux (not installed)
ProcEnviron:
 TERM=xterm-256color
 PATH=(custom, no user)
 LANG=en_US.UTF-8
 SHELL=/bin/bash
ProcFB: 0 i915drmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.8.0-25-generic root=UUID=c435c342-f29c-469e-9f17-c634b43ddce2 ro quiet splash vt.handoff=7
ProcVersionSignature: Ubuntu 5.8.0-25.26-generic 5.8.14
PulseList: Error: command ['pacmd', 'list'] failed with exit code 1: No PulseAudio daemon running, or not running as session daemon.
RelatedPackageVersions:
 linux-restricted-modules-5.8.0-25-generic N/A
 linux-backports-modules-5.8.0-25-generic N/A
 linux-firmware 1.190
Tags: groovy
Uname: Linux 5.8.0-25-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: N/A
_MarkForUpload: True
dmi.bios.date: 08/05/2020
dmi.bios.release: 1.8
dmi.bios.vendor: Dell Inc.
dmi.bios.version: 1.8.0
dmi.board.name: 0GN6FF
dmi.board.vendor: Dell Inc.
dmi.board.version: A00
dmi.chassis.type: 31
dmi.chassis.vendor: Dell Inc.
dmi.modalias: dmi:bvnDellInc.:bvr1.8.0:bd08/05/2020:br1.8:svnDellInc.:pnInspiron7786:pvr:rvnDellInc.:rn0GN6FF:rvrA00:cvnDellInc.:ct31:cvr:
dmi.product.family: Inspiron
dmi.product.name: Inspiron 7786
dmi.product.sku: 0896
dmi.sys.vendor: Dell Inc.

This bug is missing log files that will aid in diagnosing the problem. While running an Ubuntu kernel (not a mainline or third-party kernel) please enter the following command in a terminal window:

apport-collect 1901779

and then change the status of the bug to 'Confirmed'.

If, due to the nature of the issue you have encountered, you are unable to run this command, please add a comment stating that fact and change the bug status to 'Confirmed'.

This change has been made by an automated script, maintained by the Ubuntu Kernel Team.

Changed in linux (Ubuntu):
status: New → Incomplete
Konstanin (koftikes) on 2020-10-27
Changed in linux (Ubuntu):
status: Incomplete → Confirmed

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tags: added: apport-collected groovy
description: updated
Konstanin (koftikes) wrote : CRDA.txt

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description: updated

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I add all information after shutdown and boot again
because after reboot I don't have access to the internet...

Konstanin (koftikes) wrote :

Any help? Any reactions?

You-Sheng Yang (vicamo) on 2020-11-05
summary: - Wireless-AC 9560 not working after reboot
+ Wireless-AC 9560 [8086:9df0] subsystem [8086:4234] not working after
+ reboot
tags: added: hwe-networking-wifi
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