lubuntu groovy QA-test live session locked up

Bug #1894064 reported by Chris Guiver on 2020-09-03
10
This bug affects 2 people
Affects Status Importance Assigned to Milestone
linux (Ubuntu)
Undecided
Unassigned

Bug Description

Lubuntu groovy 'live' QA-test on
hp 8200 elite sff (i5-2400, 8gb, nvidia quadro 600)

Test went for some time, then on waking xscreensaver (testing for a bug), the session froze (news being streamed was still audible)

I attempted to fix (see below), but was unable. On switching to text term (ctrl+alt+F4) audio ended (I was streaming news in firefox) & nothing responded (numlock & capslock had already stopped responding on GUI lock up).

This report will be of little value I suspect, as the logs are of a new session given I was unable to recover the first session (which had the useful logs).

Refer to iso.qa.ubuntu.com for test details..
Key paste from the link will be as follows

---
...
this session went for some time, I had screensaver kick in, plus stated it looking for http://launchpad.net/bugs/1855220 (choppy issues) and didn't notice anything choppy (maybe these screens but a different box)... However after waking screensaver for a "preview" the session was not recoverable... news kept streaming so session was running.. but session appeared unrecoverable..

using ctrl+alt+F4 shut news up.. but screen did not change. black upper display still (it went black when I stopped xscreensaver preview, pointer visible on top display but won't move.. and bottom display shows a stuck flurry screen still).

I was unable to recover session, could not use a text terminal either and strangely he numlock/capslock keys weren't even changing the LEDs on the keyboard..

No mouse movement after I tried to end xscreensaver preview.
- the upper display had returned to black (flurry xscreensaver image gone where I was expecting the streaming firefox/news to return but no
- mouse pointer was drawn on upper display
- lower display stayed locked on a frozen flurry (xscreensaver) screen

I've machine (with SysRq REISUB) and will file bug from there, alas as session is lost the bug report will be near meaningless, but filed for this QA anyway.

ProblemType: Bug
DistroRelease: Ubuntu 20.10
Package: linux-image-5.8.0-16-generic 5.8.0-16.17
ProcVersionSignature: Ubuntu 5.8.0-16.17-generic 5.8.0
Uname: Linux 5.8.0-16-generic x86_64
ApportVersion: 2.20.11-0ubuntu45
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: lubuntu 1552 F.... pulseaudio
 /dev/snd/controlC1: lubuntu 1552 F.... pulseaudio
CasperMD5CheckResult: pass
CasperVersion: 1.452
CurrentDesktop: LXQt
CurrentDmesg: Error: command ['dmesg'] failed with exit code 1: dmesg: read kernel buffer failed: Operation not permitted
Date: Thu Sep 3 08:32:43 2020
IwConfig:
 lo no wireless extensions.

 eno1 no wireless extensions.
LiveMediaBuild: Lubuntu 20.10 "Groovy Gorilla" - Alpha amd64 (20200902)
MachineType: Hewlett-Packard HP Compaq 8200 Elite SFF PC
ProcFB: 0 nouveaudrmfb
ProcKernelCmdLine: BOOT_IMAGE=/casper/vmlinuz file=/cdrom/preseed/username.seed quiet splash ---
RelatedPackageVersions:
 linux-restricted-modules-5.8.0-16-generic N/A
 linux-backports-modules-5.8.0-16-generic N/A
 linux-firmware 1.190
RfKill:

SourcePackage: linux
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 06/09/2011
dmi.bios.release: 2.6
dmi.bios.vendor: Hewlett-Packard
dmi.bios.version: J01 v02.06
dmi.board.asset.tag: AUD14001GG
dmi.board.name: 1495
dmi.board.vendor: Hewlett-Packard
dmi.chassis.asset.tag: AUD14001GG
dmi.chassis.type: 6
dmi.chassis.vendor: Hewlett-Packard
dmi.modalias: dmi:bvnHewlett-Packard:bvrJ01v02.06:bd06/09/2011:br2.6:svnHewlett-Packard:pnHPCompaq8200EliteSFFPC:pvr:rvnHewlett-Packard:rn1495:rvr:cvnHewlett-Packard:ct6:cvr:
dmi.product.family: 103C_53307F G=D
dmi.product.name: HP Compaq 8200 Elite SFF PC
dmi.product.sku: XL510AV
dmi.sys.vendor: Hewlett-Packard
---
ProblemType: Bug
ApportVersion: 2.20.11-0ubuntu45
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: lubuntu 1527 F.... pulseaudio
 /dev/snd/controlC1: lubuntu 1527 F.... pulseaudio
CasperMD5CheckResult: pass
CasperVersion: 1.452
CurrentDesktop: LXQt
CurrentDmesg: Error: command ['dmesg'] failed with exit code 1: dmesg: read kernel buffer failed: Operation not permitted
DistroRelease: Ubuntu 20.10
IwConfig:
 lo no wireless extensions.

 eno1 no wireless extensions.
LiveMediaBuild: Lubuntu 20.10 "Groovy Gorilla" - Alpha amd64 (20200902)
MachineType: Hewlett-Packard HP Compaq 8200 Elite SFF PC
Package: linux (not installed)
ProcFB: 0 nouveaudrmfb
ProcKernelCmdLine: BOOT_IMAGE=/casper/vmlinuz file=/cdrom/preseed/username.seed quiet splash ---
ProcVersionSignature: Ubuntu 5.8.0-16.17-generic 5.8.0
RelatedPackageVersions:
 linux-restricted-modules-5.8.0-16-generic N/A
 linux-backports-modules-5.8.0-16-generic N/A
 linux-firmware 1.190
RfKill:

Tags: groovy
Uname: Linux 5.8.0-16-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip lpadmin lxd plugdev sambashare sudo
_MarkForUpload: True
dmi.bios.date: 06/09/2011
dmi.bios.release: 2.6
dmi.bios.vendor: Hewlett-Packard
dmi.bios.version: J01 v02.06
dmi.board.asset.tag: AUD14001GG
dmi.board.name: 1495
dmi.board.vendor: Hewlett-Packard
dmi.chassis.asset.tag: AUD14001GG
dmi.chassis.type: 6
dmi.chassis.vendor: Hewlett-Packard
dmi.modalias: dmi:bvnHewlett-Packard:bvrJ01v02.06:bd06/09/2011:br2.6:svnHewlett-Packard:pnHPCompaq8200EliteSFFPC:pvr:rvnHewlett-Packard:rn1495:rvr:cvnHewlett-Packard:ct6:cvr:
dmi.product.family: 103C_53307F G=D
dmi.product.name: HP Compaq 8200 Elite SFF PC
dmi.product.sku: XL510AV
dmi.sys.vendor: Hewlett-Packard

Chris Guiver (guiverc) wrote :

This bug is missing log files that will aid in diagnosing the problem. While running an Ubuntu kernel (not a mainline or third-party kernel) please enter the following command in a terminal window:

apport-collect 1894064

and then change the status of the bug to 'Confirmed'.

If, due to the nature of the issue you have encountered, you are unable to run this command, please add a comment stating that fact and change the bug status to 'Confirmed'.

This change has been made by an automated script, maintained by the Ubuntu Kernel Team.

Changed in linux (Ubuntu):
status: New → Incomplete
Ubuntu QA Website (ubuntuqa) wrote :

This bug has been reported on the Ubuntu ISO testing tracker.

A list of all reports related to this bug can be found here:
http://iso.qa.ubuntu.com/qatracker/reports/bugs/1894064

tags: added: iso-testing

apport information

tags: added: apport-collected
description: updated

apport information

apport information

apport information

apport information

apport information

apport information

apport information

apport information

apport information

apport information

apport information

apport information

apport information

apport information

apport information

Changed in linux (Ubuntu):
status: Incomplete → New

This bug is missing log files that will aid in diagnosing the problem. While running an Ubuntu kernel (not a mainline or third-party kernel) please enter the following command in a terminal window:

apport-collect 1894064

and then change the status of the bug to 'Confirmed'.

If, due to the nature of the issue you have encountered, you are unable to run this command, please add a comment stating that fact and change the bug status to 'Confirmed'.

This change has been made by an automated script, maintained by the Ubuntu Kernel Team.

Changed in linux (Ubuntu):
status: New → Incomplete
Chris Guiver (guiverc) on 2020-09-03
Changed in linux (Ubuntu):
status: Incomplete → Confirmed
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