| 2020-07-22 20:28:55 |
Günter Neiß |
bug |
|
|
added bug |
| 2020-07-23 00:27:48 |
Ubuntu Foundations Team Bug Bot |
tags |
|
bot-comment |
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| 2020-07-23 14:07:49 |
Brian Murray |
affects |
ubuntu |
linux (Ubuntu) |
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| 2020-07-23 14:30:11 |
Ubuntu Kernel Bot |
linux (Ubuntu): status |
New |
Incomplete |
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| 2020-07-23 14:30:12 |
Ubuntu Kernel Bot |
tags |
bot-comment |
bionic bot-comment |
|
| 2020-07-23 16:11:20 |
Günter Neiß |
tags |
bionic bot-comment |
apport-collected bionic bot-comment |
|
| 2020-07-23 16:11:21 |
Günter Neiß |
description |
System-Information:
Description: Ubuntu 18.04.4 LTS
Release: 18.04
######################################
Working packages:
- Kernel 5.3.0.61.114
- linux-firmware 1.173.18
Problem occurs when upgrading (anyone of) these packages
- Kernel 5.3.0-62.56
- linux-firmware 1.173.19
I use an Acer Aspire E5-771G Notebook with a fresh installation of Ubuntu 18.04.
Till the last upgrade everything works as expected.
The last upgrade brings two new kernel versions (as mentioned above).
Now the system stucks at the very end of the power down sequence.
Even SysReq-O will not work (only SysReq-B will work).
Because I use Systemback, I time shift to the previous system and then install package by package to see what will bring in the problem.
If I install any of the mentioned kernel updates the problem will show up.
I had ask the above question on "askubuntu.com".
I was directed to upgrade the BIOS, But even after doing so the problem still persist.
I am not sure if I do it right (APT pinning).
I currently create a file /etc/apt/prefereces.d/kernel.
I add an entry for every of the following packages to block the version mentioned above (Pin: version: <see above> Pin-Priority: -1):
linux-generic-hwe-18.04
linux-headers-generic-hwe-18.04
linux-image-generic-hwe-18.04
linux-modules-nvidia-440-generic-hwe-18.04
linux-firmware
After doing so "apt list --upgradeable" will not list the packages in question and the PC will power down normally (and SysReq-O WILL work).
In the meanwhile there are newer versions of the kernel online, so the above mentioned pinning will allow the newer kernels to get installed and the problem will show up again.
So I block these versions too.
BTW: Due to the stuck I am able to see some other error messages that are not reported in the journal. The very last 3-5 lines show:
shutdown [1]: Failed to wait for process: Protocol error
These lines are present although in the working kernels, but hard to see, because the system powers down some ms after these lines are displayed!
This problem seams to be solved more than one year ago in the upstream kernel! |
System-Information:
Description: Ubuntu 18.04.4 LTS
Release: 18.04
######################################
Working packages:
- Kernel 5.3.0.61.114
- linux-firmware 1.173.18
Problem occurs when upgrading (anyone of) these packages
- Kernel 5.3.0-62.56
- linux-firmware 1.173.19
I use an Acer Aspire E5-771G Notebook with a fresh installation of Ubuntu 18.04.
Till the last upgrade everything works as expected.
The last upgrade brings two new kernel versions (as mentioned above).
Now the system stucks at the very end of the power down sequence.
Even SysReq-O will not work (only SysReq-B will work).
Because I use Systemback, I time shift to the previous system and then install package by package to see what will bring in the problem.
If I install any of the mentioned kernel updates the problem will show up.
I had ask the above question on "askubuntu.com".
I was directed to upgrade the BIOS, But even after doing so the problem still persist.
I am not sure if I do it right (APT pinning).
I currently create a file /etc/apt/prefereces.d/kernel.
I add an entry for every of the following packages to block the version mentioned above (Pin: version: <see above> Pin-Priority: -1):
linux-generic-hwe-18.04
linux-headers-generic-hwe-18.04
linux-image-generic-hwe-18.04
linux-modules-nvidia-440-generic-hwe-18.04
linux-firmware
After doing so "apt list --upgradeable" will not list the packages in question and the PC will power down normally (and SysReq-O WILL work).
In the meanwhile there are newer versions of the kernel online, so the above mentioned pinning will allow the newer kernels to get installed and the problem will show up again.
So I block these versions too.
BTW: Due to the stuck I am able to see some other error messages that are not reported in the journal. The very last 3-5 lines show:
shutdown [1]: Failed to wait for process: Protocol error
These lines are present although in the working kernels, but hard to see, because the system powers down some ms after these lines are displayed!
This problem seams to be solved more than one year ago in the upstream kernel!
---
ProblemType: Bug
ApportVersion: 2.20.9-0ubuntu7.15
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC1: gneiss 1929 F.... pulseaudio
/dev/snd/controlC0: gneiss 1929 F.... pulseaudio
CurrentDesktop: ubuntu:GNOME
DistroRelease: Ubuntu 18.04
InstallationDate: Installed on 2019-05-02 (448 days ago)
InstallationMedia:
MachineType: Acer Aspire E5-771G
NonfreeKernelModules: nvidia_modeset nvidia
Package: linux (not installed)
ProcEnviron:
LANG=de_DE.UTF-8
SHELL=/bin/bash
TERM=xterm-256color
XDG_RUNTIME_DIR=<set>
PATH=(custom, no user)
ProcFB: 0 i915drmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.3.0-61-generic root=UUID=0b245afe-758b-4e45-a473-ad2077260d8f ro noplymouth resume=UUID=79a9e809-6ba1-491b-acfc-1816057c2dee
ProcVersionSignature: Ubuntu 5.3.0-61.55~18.04.1-generic 5.3.18
RelatedPackageVersions:
linux-restricted-modules-5.3.0-61-generic N/A
linux-backports-modules-5.3.0-61-generic N/A
linux-firmware 1.173.18
Tags: bionic
Uname: Linux 5.3.0-61-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip input lpadmin plugdev sambashare sudo video
_MarkForUpload: True
dmi.bios.date: 09/02/2015
dmi.bios.vendor: Insyde Corp.
dmi.bios.version: V1.23
dmi.board.asset.tag: Type2 - Board Asset Tag
dmi.board.name: EA70_HB
dmi.board.vendor: Acer
dmi.board.version: Type2 - A01 Board Version
dmi.chassis.type: 10
dmi.chassis.vendor: Chassis Manufacturer
dmi.chassis.version: Chassis Version
dmi.modalias: dmi:bvnInsydeCorp.:bvrV1.23:bd09/02/2015:svnAcer:pnAspireE5-771G:pvrV3.72:rvnAcer:rnEA70_HB:rvrType2-A01BoardVersion:cvnChassisManufacturer:ct10:cvrChassisVersion:
dmi.product.family: BDW
dmi.product.name: Aspire E5-771G
dmi.product.sku: Aspire E5-771G_0884_1_23
dmi.product.version: V3.72
dmi.sys.vendor: Acer |
|
| 2020-07-23 16:11:22 |
Günter Neiß |
attachment added |
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AlsaInfo.txt https://bugs.launchpad.net/bugs/1888570/+attachment/5395312/+files/AlsaInfo.txt |
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| 2020-07-23 16:11:25 |
Günter Neiß |
attachment added |
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CRDA.txt https://bugs.launchpad.net/bugs/1888570/+attachment/5395313/+files/CRDA.txt |
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| 2020-07-23 16:11:26 |
Günter Neiß |
attachment added |
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CurrentDmesg.txt https://bugs.launchpad.net/bugs/1888570/+attachment/5395314/+files/CurrentDmesg.txt |
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| 2020-07-23 16:11:28 |
Günter Neiß |
attachment added |
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IwConfig.txt https://bugs.launchpad.net/bugs/1888570/+attachment/5395315/+files/IwConfig.txt |
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| 2020-07-23 16:11:31 |
Günter Neiß |
attachment added |
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Lspci.txt https://bugs.launchpad.net/bugs/1888570/+attachment/5395316/+files/Lspci.txt |
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| 2020-07-23 16:11:32 |
Günter Neiß |
attachment added |
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Lsusb.txt https://bugs.launchpad.net/bugs/1888570/+attachment/5395317/+files/Lsusb.txt |
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| 2020-07-23 16:11:34 |
Günter Neiß |
attachment added |
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ProcCpuinfo.txt https://bugs.launchpad.net/bugs/1888570/+attachment/5395318/+files/ProcCpuinfo.txt |
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| 2020-07-23 16:11:35 |
Günter Neiß |
attachment added |
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ProcCpuinfoMinimal.txt https://bugs.launchpad.net/bugs/1888570/+attachment/5395319/+files/ProcCpuinfoMinimal.txt |
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| 2020-07-23 16:11:37 |
Günter Neiß |
attachment added |
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ProcInterrupts.txt https://bugs.launchpad.net/bugs/1888570/+attachment/5395320/+files/ProcInterrupts.txt |
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| 2020-07-23 16:11:39 |
Günter Neiß |
attachment added |
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ProcModules.txt https://bugs.launchpad.net/bugs/1888570/+attachment/5395321/+files/ProcModules.txt |
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| 2020-07-23 16:11:41 |
Günter Neiß |
attachment added |
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PulseList.txt https://bugs.launchpad.net/bugs/1888570/+attachment/5395322/+files/PulseList.txt |
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| 2020-07-23 16:11:42 |
Günter Neiß |
attachment added |
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RfKill.txt https://bugs.launchpad.net/bugs/1888570/+attachment/5395323/+files/RfKill.txt |
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| 2020-07-23 16:11:43 |
Günter Neiß |
attachment added |
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UdevDb.txt https://bugs.launchpad.net/bugs/1888570/+attachment/5395324/+files/UdevDb.txt |
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| 2020-07-23 16:11:45 |
Günter Neiß |
attachment added |
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WifiSyslog.txt https://bugs.launchpad.net/bugs/1888570/+attachment/5395325/+files/WifiSyslog.txt |
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| 2020-07-23 16:26:30 |
Günter Neiß |
linux (Ubuntu): status |
Incomplete |
Confirmed |
|
| 2020-08-10 18:08:31 |
Alex Hung |
linux (Ubuntu): status |
Confirmed |
Won't Fix |
|
| 2020-08-10 18:08:34 |
Alex Hung |
linux (Ubuntu): status |
Won't Fix |
Invalid |
|
