| 2020-07-17 14:06:41 |
Julian |
bug |
|
|
added bug |
| 2020-07-17 14:18:56 |
Sebastien Bacher |
bluez (Ubuntu): importance |
Undecided |
Low |
|
| 2020-07-17 14:18:56 |
Sebastien Bacher |
bluez (Ubuntu): status |
New |
Incomplete |
|
| 2020-07-17 14:47:40 |
Julian |
tags |
|
apport-collected focal |
|
| 2020-07-17 14:47:43 |
Julian |
description |
I'm using Ubuntu 20.04 on a Huawei Matebook 13 AMD laptop which seems to use a Realtek RTL8822CE Wifi/Bluetooth combo adapter.
I've been unsuccessful to pair with 2 different bluetooth mice. However bluetooth seems to work with other devices. I'm under the impression that this problem only happens with Bluetooth LE devices.
Trying to pair using bluetoothctl fails with the org.bluez.Error.AuthenticationCanceled error:
[bluetooth]# pair E5:5B:67:2A:09:76
Attempting to pair with E5:5B:67:2A:09:76
[CHG] Device E5:5B:67:2A:09:76 Connected: yes
[CHG] Device E5:5B:67:2A:09:76 Connected: no
Failed to pair: org.bluez.Error.AuthenticationCanceled
A quick google search for org.bluez.Error.AuthenticationCanceled reported nothing relevant.
Running btmon while trying to pair with the device gives me the following:
Bluetooth monitor ver 5.53
= Note: Linux version 5.4.0-40-generic (x86_64) 0.998188
= Note: Bluetooth subsystem version 2.22 0.998193
= New Index: E8:6F:38:9C:2B:3C (Primary,USB,hci0) [hci0] 0.998194
= Open Index: E8:6F:38:9C:2B:3C [hci0] 0.998195
= Index Info: E8:6F:38:9C:2B:3C (Realtek Semiconductor Corporation) [hci0] 0.998197
@ MGMT Open: bluetoothd (privileged) version 1.14 {0x0001} 0.998198
@ MGMT Open: btmon (privileged) version 1.14 {0x0002} 0.998310
@ MGMT Command: Pair Device (0x0019) plen 8 {0x0001} [hci0] 8.162442
LE Address: E5:5B:67:2A:09:76 (Static)
Capability: KeyboardDisplay (0x04)
< HCI Command: LE Set Extended Scan Parameters (0x08|0x0041) plen 8 #1 [hci0] 8.162527
Own address type: Public (0x00)
Filter policy: Ignore not in white list (0x01)
PHYs: 0x01
Entry 0: LE 1M
Type: Passive (0x00)
Interval: 60.000 msec (0x0060)
Window: 30.000 msec (0x0030)
> HCI Event: Command Complete (0x0e) plen 4 #2 [hci0] 8.284618
LE Set Extended Scan Parameters (0x08|0x0041) ncmd 2
Status: Success (0x00)
< HCI Command: LE Set Extended Scan Enable (0x08|0x0042) plen 6 #3 [hci0] 8.284654
Extended scan: Enabled (0x01)
Filter duplicates: Enabled (0x01)
Duration: 0 msec (0x0000)
Period: 0.00 sec (0x0000)
> HCI Event: Command Complete (0x0e) plen 4 #4 [hci0] 8.289616
LE Set Extended Scan Enable (0x08|0x0042) ncmd 2
Status: Success (0x00)
> HCI Event: LE Meta Event (0x3e) plen 52 #5 [hci0] 8.343614
LE Extended Advertising Report (0x0d)
Num reports: 1
Entry 0
Event type: 0x0013
Props: 0x0013
Connectable
Scannable
Use legacy advertising PDUs
Data status: Complete
Legacy PDU Type: ADV_IND (0x0013)
Address type: Random (0x01)
Address: E5:5B:67:2A:09:76 (Static)
Primary PHY: LE 1M
Secondary PHY: No packets
SID: no ADI field (0xff)
TX power: 127 dBm
RSSI: -20 dBm (0xec)
Periodic advertising invteral: 0.00 msec (0x0000)
Direct address type: Public (0x00)
Direct address: 00:00:00:00:00:00 (OUI 00-00-00)
Data length: 0x1a
03 19 c2 03 02 01 05 03 03 12 18 0e 09 52 61 7a .............Raz
65 72 20 41 74 68 65 72 69 73 er Atheris
< HCI Command: LE Set Extended Scan Enable (0x08|0x0042) plen 6 #6 [hci0] 8.343656
Extended scan: Disabled (0x00)
Filter duplicates: Disabled (0x00)
Duration: 0 msec (0x0000)
Period: 0.00 sec (0x0000)
> HCI Event: Command Complete (0x0e) plen 4 #7 [hci0] 8.345617
LE Set Extended Scan Enable (0x08|0x0042) ncmd 2
Status: Success (0x00)
< HCI Command: LE Extended Create Connection (0x08|0x0043) plen 26 #8 [hci0] 8.345680
Filter policy: White list is not used (0x00)
Own address type: Public (0x00)
Peer address type: Random (0x01)
Peer address: E5:5B:67:2A:09:76 (Static)
Initiating PHYs: 0x01
Entry 0: LE 1M
Scan interval: 60.000 msec (0x0060)
Scan window: 60.000 msec (0x0060)
Min connection interval: 30.00 msec (0x0018)
Max connection interval: 50.00 msec (0x0028)
Connection latency: 0 (0x0000)
Supervision timeout: 420 msec (0x002a)
Min connection length: 0.000 msec (0x0000)
Max connection length: 0.000 msec (0x0000)
> HCI Event: Command Status (0x0f) plen 4 #9 [hci0] 8.348616
LE Extended Create Connection (0x08|0x0043) ncmd 2
Status: Success (0x00)
> HCI Event: LE Meta Event (0x3e) plen 31 #10 [hci0] 8.390589
LE Enhanced Connection Complete (0x0a)
Status: Success (0x00)
Handle: 16
Role: Master (0x00)
Peer address type: Random (0x01)
Peer address: E5:5B:67:2A:09:76 (Static)
Local resolvable private address: 00:00:00:00:00:00 (Non-Resolvable)
Peer resolvable private address: 00:00:00:00:00:00 (Non-Resolvable)
Connection interval: 45.00 msec (0x0024)
Connection latency: 0 (0x0000)
Supervision timeout: 420 msec (0x002a)
Master clock accuracy: 0x00
@ MGMT Event: Device Connected (0x000b) plen 39 {0x0002} [hci0] 8.390620
LE Address: E5:5B:67:2A:09:76 (Static)
Flags: 0x00000000
Data length: 26
Appearance: Mouse (0x03c2)
Flags: 0x05
LE Limited Discoverable Mode
BR/EDR Not Supported
16-bit Service UUIDs (complete): 1 entry
Human Interface Device (0x1812)
Name (complete): Razer Atheris
@ MGMT Event: Device Connected (0x000b) plen 39 {0x0001} [hci0] 8.390620
LE Address: E5:5B:67:2A:09:76 (Static)
Flags: 0x00000000
Data length: 26
Appearance: Mouse (0x03c2)
Flags: 0x05
LE Limited Discoverable Mode
BR/EDR Not Supported
16-bit Service UUIDs (complete): 1 entry
Human Interface Device (0x1812)
Name (complete): Razer Atheris
< HCI Command: LE Read Remote Used Features (0x08|0x0016) plen 2 #11 [hci0] 8.390716
Handle: 16
> HCI Event: Command Status (0x0f) plen 4 #12 [hci0] 8.392604
LE Read Remote Used Features (0x08|0x0016) ncmd 2
Status: Success (0x00)
> HCI Event: LE Meta Event (0x3e) plen 4 #13 [hci0] 8.413604
LE Channel Selection Algorithm (0x14)
Handle: 16
Algorithm: #1 (0x00)
> HCI Event: Disconnect Complete (0x05) plen 4 #14 [hci0] 8.638621
Status: Success (0x00)
Handle: 16
Reason: Connection Failed to be Established (0x3e)
@ MGMT Event: Device Disconnected (0x000c) plen 8 {0x0002} [hci0] 8.638728
LE Address: E5:5B:67:2A:09:76 (Static)
Reason: Unspecified (0x00)
@ MGMT Event: Device Disconnected (0x000c) plen 8 {0x0001} [hci0] 8.638728
LE Address: E5:5B:67:2A:09:76 (Static)
Reason: Unspecified (0x00)
@ MGMT Event: Command Complete (0x0001) plen 10 {0x0001} [hci0] 8.638743
Pair Device (0x0019) plen 7
Status: Failed (0x03)
LE Address: E5:5B:67:2A:09:76 (Static)
My system is using bluez 5.53-0ubuntu3
Thanks for your help. |
I'm using Ubuntu 20.04 on a Huawei Matebook 13 AMD laptop which seems to use a Realtek RTL8822CE Wifi/Bluetooth combo adapter.
I've been unsuccessful to pair with 2 different bluetooth mice. However bluetooth seems to work with other devices. I'm under the impression that this problem only happens with Bluetooth LE devices.
Trying to pair using bluetoothctl fails with the org.bluez.Error.AuthenticationCanceled error:
[bluetooth]# pair E5:5B:67:2A:09:76
Attempting to pair with E5:5B:67:2A:09:76
[CHG] Device E5:5B:67:2A:09:76 Connected: yes
[CHG] Device E5:5B:67:2A:09:76 Connected: no
Failed to pair: org.bluez.Error.AuthenticationCanceled
A quick google search for org.bluez.Error.AuthenticationCanceled reported nothing relevant.
Running btmon while trying to pair with the device gives me the following:
Bluetooth monitor ver 5.53
= Note: Linux version 5.4.0-40-generic (x86_64) 0.998188
= Note: Bluetooth subsystem version 2.22 0.998193
= New Index: E8:6F:38:9C:2B:3C (Primary,USB,hci0) [hci0] 0.998194
= Open Index: E8:6F:38:9C:2B:3C [hci0] 0.998195
= Index Info: E8:6F:38:9C:2B:3C (Realtek Semiconductor Corporation) [hci0] 0.998197
@ MGMT Open: bluetoothd (privileged) version 1.14 {0x0001} 0.998198
@ MGMT Open: btmon (privileged) version 1.14 {0x0002} 0.998310
@ MGMT Command: Pair Device (0x0019) plen 8 {0x0001} [hci0] 8.162442
LE Address: E5:5B:67:2A:09:76 (Static)
Capability: KeyboardDisplay (0x04)
< HCI Command: LE Set Extended Scan Parameters (0x08|0x0041) plen 8 #1 [hci0] 8.162527
Own address type: Public (0x00)
Filter policy: Ignore not in white list (0x01)
PHYs: 0x01
Entry 0: LE 1M
Type: Passive (0x00)
Interval: 60.000 msec (0x0060)
Window: 30.000 msec (0x0030)
> HCI Event: Command Complete (0x0e) plen 4 #2 [hci0] 8.284618
LE Set Extended Scan Parameters (0x08|0x0041) ncmd 2
Status: Success (0x00)
< HCI Command: LE Set Extended Scan Enable (0x08|0x0042) plen 6 #3 [hci0] 8.284654
Extended scan: Enabled (0x01)
Filter duplicates: Enabled (0x01)
Duration: 0 msec (0x0000)
Period: 0.00 sec (0x0000)
> HCI Event: Command Complete (0x0e) plen 4 #4 [hci0] 8.289616
LE Set Extended Scan Enable (0x08|0x0042) ncmd 2
Status: Success (0x00)
> HCI Event: LE Meta Event (0x3e) plen 52 #5 [hci0] 8.343614
LE Extended Advertising Report (0x0d)
Num reports: 1
Entry 0
Event type: 0x0013
Props: 0x0013
Connectable
Scannable
Use legacy advertising PDUs
Data status: Complete
Legacy PDU Type: ADV_IND (0x0013)
Address type: Random (0x01)
Address: E5:5B:67:2A:09:76 (Static)
Primary PHY: LE 1M
Secondary PHY: No packets
SID: no ADI field (0xff)
TX power: 127 dBm
RSSI: -20 dBm (0xec)
Periodic advertising invteral: 0.00 msec (0x0000)
Direct address type: Public (0x00)
Direct address: 00:00:00:00:00:00 (OUI 00-00-00)
Data length: 0x1a
03 19 c2 03 02 01 05 03 03 12 18 0e 09 52 61 7a .............Raz
65 72 20 41 74 68 65 72 69 73 er Atheris
< HCI Command: LE Set Extended Scan Enable (0x08|0x0042) plen 6 #6 [hci0] 8.343656
Extended scan: Disabled (0x00)
Filter duplicates: Disabled (0x00)
Duration: 0 msec (0x0000)
Period: 0.00 sec (0x0000)
> HCI Event: Command Complete (0x0e) plen 4 #7 [hci0] 8.345617
LE Set Extended Scan Enable (0x08|0x0042) ncmd 2
Status: Success (0x00)
< HCI Command: LE Extended Create Connection (0x08|0x0043) plen 26 #8 [hci0] 8.345680
Filter policy: White list is not used (0x00)
Own address type: Public (0x00)
Peer address type: Random (0x01)
Peer address: E5:5B:67:2A:09:76 (Static)
Initiating PHYs: 0x01
Entry 0: LE 1M
Scan interval: 60.000 msec (0x0060)
Scan window: 60.000 msec (0x0060)
Min connection interval: 30.00 msec (0x0018)
Max connection interval: 50.00 msec (0x0028)
Connection latency: 0 (0x0000)
Supervision timeout: 420 msec (0x002a)
Min connection length: 0.000 msec (0x0000)
Max connection length: 0.000 msec (0x0000)
> HCI Event: Command Status (0x0f) plen 4 #9 [hci0] 8.348616
LE Extended Create Connection (0x08|0x0043) ncmd 2
Status: Success (0x00)
> HCI Event: LE Meta Event (0x3e) plen 31 #10 [hci0] 8.390589
LE Enhanced Connection Complete (0x0a)
Status: Success (0x00)
Handle: 16
Role: Master (0x00)
Peer address type: Random (0x01)
Peer address: E5:5B:67:2A:09:76 (Static)
Local resolvable private address: 00:00:00:00:00:00 (Non-Resolvable)
Peer resolvable private address: 00:00:00:00:00:00 (Non-Resolvable)
Connection interval: 45.00 msec (0x0024)
Connection latency: 0 (0x0000)
Supervision timeout: 420 msec (0x002a)
Master clock accuracy: 0x00
@ MGMT Event: Device Connected (0x000b) plen 39 {0x0002} [hci0] 8.390620
LE Address: E5:5B:67:2A:09:76 (Static)
Flags: 0x00000000
Data length: 26
Appearance: Mouse (0x03c2)
Flags: 0x05
LE Limited Discoverable Mode
BR/EDR Not Supported
16-bit Service UUIDs (complete): 1 entry
Human Interface Device (0x1812)
Name (complete): Razer Atheris
@ MGMT Event: Device Connected (0x000b) plen 39 {0x0001} [hci0] 8.390620
LE Address: E5:5B:67:2A:09:76 (Static)
Flags: 0x00000000
Data length: 26
Appearance: Mouse (0x03c2)
Flags: 0x05
LE Limited Discoverable Mode
BR/EDR Not Supported
16-bit Service UUIDs (complete): 1 entry
Human Interface Device (0x1812)
Name (complete): Razer Atheris
< HCI Command: LE Read Remote Used Features (0x08|0x0016) plen 2 #11 [hci0] 8.390716
Handle: 16
> HCI Event: Command Status (0x0f) plen 4 #12 [hci0] 8.392604
LE Read Remote Used Features (0x08|0x0016) ncmd 2
Status: Success (0x00)
> HCI Event: LE Meta Event (0x3e) plen 4 #13 [hci0] 8.413604
LE Channel Selection Algorithm (0x14)
Handle: 16
Algorithm: #1 (0x00)
> HCI Event: Disconnect Complete (0x05) plen 4 #14 [hci0] 8.638621
Status: Success (0x00)
Handle: 16
Reason: Connection Failed to be Established (0x3e)
@ MGMT Event: Device Disconnected (0x000c) plen 8 {0x0002} [hci0] 8.638728
LE Address: E5:5B:67:2A:09:76 (Static)
Reason: Unspecified (0x00)
@ MGMT Event: Device Disconnected (0x000c) plen 8 {0x0001} [hci0] 8.638728
LE Address: E5:5B:67:2A:09:76 (Static)
Reason: Unspecified (0x00)
@ MGMT Event: Command Complete (0x0001) plen 10 {0x0001} [hci0] 8.638743
Pair Device (0x0019) plen 7
Status: Failed (0x03)
LE Address: E5:5B:67:2A:09:76 (Static)
My system is using bluez 5.53-0ubuntu3
Thanks for your help.
---
ProblemType: Bug
ApportVersion: 2.20.11-0ubuntu27.4
Architecture: amd64
CasperMD5CheckResult: skip
CurrentDesktop: XFCE
DistroRelease: Ubuntu 20.04
InstallationDate: Installed on 2020-06-17 (29 days ago)
InstallationMedia: Xubuntu 20.04 LTS "Focal Fossa" - Release amd64 (20200423)
InterestingModules: rfcomm bnep btusb bluetooth
MachineType: HUAWEI HN-WX9X
NonfreeKernelModules: zfs zunicode zavl icp zcommon znvpair
Package: bluez 5.53-0ubuntu3
PackageArchitecture: amd64
ProcKernelCmdLine: BOOT_IMAGE=/BOOT/ubuntu_369zzd@/vmlinuz-5.4.0-40-generic root=ZFS=rpool/ROOT/ubuntu_369zzd ro quiet splash vt.handoff=1
ProcVersionSignature: Ubuntu 5.4.0-40.44-generic 5.4.44
Tags: focal
Uname: Linux 5.4.0-40-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip docker lpadmin lxd plugdev sambashare sudo
_MarkForUpload: True
dmi.bios.date: 12/25/2019
dmi.bios.vendor: HUAWEI
dmi.bios.version: 1.11
dmi.board.asset.tag: N/A
dmi.board.name: HN-WX9X-PCB
dmi.board.vendor: HUAWEI
dmi.board.version: M1020
dmi.chassis.asset.tag: N/A
dmi.chassis.type: 10
dmi.chassis.vendor: HUAWEI
dmi.chassis.version: M1020
dmi.modalias: dmi:bvnHUAWEI:bvr1.11:bd12/25/2019:svnHUAWEI:pnHN-WX9X:pvrM1020:rvnHUAWEI:rnHN-WX9X-PCB:rvrM1020:cvnHUAWEI:ct10:cvrM1020:
dmi.product.family: MateBook
dmi.product.name: HN-WX9X
dmi.product.sku: C233
dmi.product.version: M1020
dmi.sys.vendor: HUAWEI
hciconfig:
hci0: Type: Primary Bus: USB
BD Address: E8:6F:38:9C:2B:3C ACL MTU: 1021:6 SCO MTU: 255:12
UP RUNNING PSCAN
RX bytes:1181 acl:0 sco:0 events:101 errors:0
TX bytes:7568 acl:0 sco:0 commands:93 errors:0 |
|
| 2020-07-17 14:47:47 |
Julian |
attachment added |
|
CurrentDmesg.txt https://bugs.launchpad.net/bugs/1887968/+attachment/5393573/+files/CurrentDmesg.txt |
|
| 2020-07-17 14:47:48 |
Julian |
attachment added |
|
Dependencies.txt https://bugs.launchpad.net/bugs/1887968/+attachment/5393574/+files/Dependencies.txt |
|
| 2020-07-17 14:47:50 |
Julian |
attachment added |
|
Lspci.txt https://bugs.launchpad.net/bugs/1887968/+attachment/5393575/+files/Lspci.txt |
|
| 2020-07-17 14:47:53 |
Julian |
attachment added |
|
Lspci-vt.txt https://bugs.launchpad.net/bugs/1887968/+attachment/5393576/+files/Lspci-vt.txt |
|
| 2020-07-17 14:47:55 |
Julian |
attachment added |
|
Lsusb.txt https://bugs.launchpad.net/bugs/1887968/+attachment/5393577/+files/Lsusb.txt |
|
| 2020-07-17 14:47:57 |
Julian |
attachment added |
|
Lsusb-t.txt https://bugs.launchpad.net/bugs/1887968/+attachment/5393578/+files/Lsusb-t.txt |
|
| 2020-07-17 14:48:00 |
Julian |
attachment added |
|
Lsusb-v.txt https://bugs.launchpad.net/bugs/1887968/+attachment/5393579/+files/Lsusb-v.txt |
|
| 2020-07-17 14:48:01 |
Julian |
attachment added |
|
ProcCpuinfo.txt https://bugs.launchpad.net/bugs/1887968/+attachment/5393580/+files/ProcCpuinfo.txt |
|
| 2020-07-17 14:48:03 |
Julian |
attachment added |
|
ProcCpuinfoMinimal.txt https://bugs.launchpad.net/bugs/1887968/+attachment/5393581/+files/ProcCpuinfoMinimal.txt |
|
| 2020-07-17 14:48:04 |
Julian |
attachment added |
|
ProcEnviron.txt https://bugs.launchpad.net/bugs/1887968/+attachment/5393582/+files/ProcEnviron.txt |
|
| 2020-07-17 14:48:07 |
Julian |
attachment added |
|
ProcInterrupts.txt https://bugs.launchpad.net/bugs/1887968/+attachment/5393583/+files/ProcInterrupts.txt |
|
| 2020-07-17 14:48:24 |
Julian |
attachment added |
|
ProcModules.txt https://bugs.launchpad.net/bugs/1887968/+attachment/5393584/+files/ProcModules.txt |
|
| 2020-07-17 14:49:09 |
Julian |
attachment added |
|
UdevDb.txt https://bugs.launchpad.net/bugs/1887968/+attachment/5393585/+files/UdevDb.txt |
|
| 2020-07-17 14:53:51 |
Julian |
attachment added |
|
journalctl.txt https://bugs.launchpad.net/ubuntu/+source/bluez/+bug/1887968/+attachment/5393587/+files/journalctl.txt |
|
| 2020-07-20 05:41:58 |
Daniel van Vugt |
summary |
Pairing with bluetooth mice fails |
Pairing with Bluetooth LE mice fails on a Huawei Matebook 13 AMD laptop with Realtek RTL8822CE Wifi/Bluetooth combo adapter |
|
| 2020-07-20 05:42:05 |
Daniel van Vugt |
bluez (Ubuntu): status |
Incomplete |
New |
|
| 2020-07-20 20:49:51 |
Carlos J Alba P |
bug |
|
|
added subscriber Carlos J Alba P |
| 2020-07-20 20:59:14 |
Launchpad Janitor |
bluez (Ubuntu): status |
New |
Confirmed |
|
| 2020-09-14 20:12:51 |
moguchev |
bug |
|
|
added subscriber moguchev |
| 2020-09-24 18:03:03 |
Jakub Niemczuk |
bug |
|
|
added subscriber Jakub Niemczuk |
| 2020-10-10 09:44:46 |
Julian |
bug watch added |
|
https://bugzilla.kernel.org/show_bug.cgi?id=208965 |
|
| 2020-10-12 02:48:46 |
Daniel van Vugt |
bug task added |
|
linux (Ubuntu) |
|
| 2020-10-12 02:48:54 |
Daniel van Vugt |
bug task added |
|
linux |
|
| 2020-10-23 04:25:51 |
Bug Watch Updater |
linux: status |
Unknown |
Confirmed |
|
| 2020-10-23 04:25:51 |
Bug Watch Updater |
linux: importance |
Unknown |
High |
|
| 2020-11-28 18:07:54 |
Launchpad Janitor |
linux (Ubuntu): status |
New |
Confirmed |
|
| 2020-12-03 18:39:56 |
Maksim Moskalik |
bug |
|
|
added subscriber Maksim Moskalik |
| 2020-12-19 20:02:58 |
Olivier V |
bug watch added |
|
https://bugzilla.kernel.org/show_bug.cgi?id=210453 |
|
| 2020-12-19 20:06:21 |
Olivier V |
bug |
|
|
added subscriber Olivier V |
| 2021-01-04 03:43:14 |
Daniel van Vugt |
bug task deleted |
bluez (Ubuntu) |
|
|
| 2021-01-04 03:43:20 |
Daniel van Vugt |
bug |
|
|
added subscriber Daniel van Vugt |
