[amdgpu] Cannot boot sometimes - black screen with a mouse pointer.

Bug #1886331 reported by Dmitry Kuteynikov on 2020-07-05
8
This bug affects 1 person
Affects Status Importance Assigned to Milestone
linux (Ubuntu)
Undecided
Unassigned

Bug Description

Cannot boot sometimes - black screen with a mouse pointer.

ProblemType: Bug
DistroRelease: Ubuntu 20.04
Package: xorg 1:7.7+19ubuntu14
ProcVersionSignature: Ubuntu 5.4.0-40.44-generic 5.4.44
Uname: Linux 5.4.0-40-generic x86_64
ApportVersion: 2.20.11-0ubuntu27.3
Architecture: amd64
BootLog: Error: [Errno 13] Permission denied: '/var/log/boot.log'
CasperMD5CheckResult: skip
CompositorRunning: None
CurrentDesktop: ubuntu:GNOME
Date: Sun Jul 5 18:47:44 2020
DistUpgraded: Fresh install
DistroCodename: focal
DistroVariant: ubuntu
DkmsStatus:
 rtl8821ce, 5.5.2.1, 5.4.0-39-generic, x86_64: installed
 rtl8821ce, 5.5.2.1, 5.4.0-40-generic, x86_64: installed
 virtualbox, 6.1.6, 5.4.0-39-generic, x86_64: installed
 virtualbox, 6.1.6, 5.4.0-40-generic, x86_64: installed
ExtraDebuggingInterest: Yes
GpuHangFrequency: Several times a week
GpuHangReproducibility: Seems to happen randomly
GpuHangStarted: Since a couple weeks or more
GraphicsCard:
 Advanced Micro Devices, Inc. [AMD/ATI] Picasso [1002:15d8] (rev c1) (prog-if 00 [VGA controller])
   Subsystem: Hewlett-Packard Company Pavilion Laptop 15-cw1xxx [103c:8615]
InstallationDate: Installed on 2020-06-05 (29 days ago)
InstallationMedia: Ubuntu 20.04 LTS "Focal Fossa" - Release amd64 (20200423)
MachineType: HP HP Pavilion Laptop 15-cw1xxx
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.4.0-40-generic root=UUID=a88d53cb-0507-4895-a6b9-15550b8ec4e3 ro quiet splash vt.handoff=7
SourcePackage: xorg
Symptom: display
Title: Xorg freeze
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 07/31/2019
dmi.bios.vendor: AMI
dmi.bios.version: F.34
dmi.board.asset.tag: Base Board Asset Tag
dmi.board.name: 8615
dmi.board.vendor: HP
dmi.board.version: 46.23
dmi.chassis.type: 10
dmi.chassis.vendor: HP
dmi.chassis.version: Chassis Version
dmi.modalias: dmi:bvnAMI:bvrF.34:bd07/31/2019:svnHP:pnHPPavilionLaptop15-cw1xxx:pvr:rvnHP:rn8615:rvr46.23:cvnHP:ct10:cvrChassisVersion:
dmi.product.family: 103C_5335KV HP Pavilion
dmi.product.name: HP Pavilion Laptop 15-cw1xxx
dmi.product.sku: 6QF12EA#AB7
dmi.sys.vendor: HP
version.compiz: compiz N/A
version.libdrm2: libdrm2 2.4.101-2
version.libgl1-mesa-dri: libgl1-mesa-dri 20.0.4-2ubuntu1
version.libgl1-mesa-glx: libgl1-mesa-glx N/A
version.xserver-xorg-core: xserver-xorg-core 2:1.20.8-2ubuntu2.1
version.xserver-xorg-input-evdev: xserver-xorg-input-evdev N/A
version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:19.1.0-1
version.xserver-xorg-video-intel: xserver-xorg-video-intel 2:2.99.917+git20200226-1
version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.16-1

Dmitry Kuteynikov (kuteynikov) wrote :
Daniel van Vugt (vanvugt) wrote :

The attached file 'dmesg.0' shows the amdgpu kernel driver crashed on startup. So I assume that file is meant to show a case where the problem happened.

tags: added: amdgpu
summary: - Xorg freeze
+ Cannot boot sometimes - black screen with a mouse pointer.
affects: xorg (Ubuntu) → linux (Ubuntu)
summary: - Cannot boot sometimes - black screen with a mouse pointer.
+ [amdgpu] Cannot boot sometimes - black screen with a mouse pointer.

This change was made by a bot.

Changed in linux (Ubuntu):
status: New → Confirmed
Kai-Heng Feng (kaihengfeng) wrote :
Changed in linux (Ubuntu):
status: Confirmed → Incomplete
Launchpad Janitor (janitor) wrote :

[Expired for linux (Ubuntu) because there has been no activity for 60 days.]

Changed in linux (Ubuntu):
status: Incomplete → Expired
Dmitry Kuteynikov (kuteynikov) wrote :

Steps to reproduce: It happens when I try to boot my laptop without a charger, even if the battery is almost full.

Daniel van Vugt (vanvugt) wrote :

Please test the latest mainline kernel:
https://kernel.ubuntu.com/~kernel-ppa/mainline/v5.10.4/

Changed in linux (Ubuntu):
status: Expired → Incomplete
Launchpad Janitor (janitor) wrote :

[Expired for linux (Ubuntu) because there has been no activity for 60 days.]

Changed in linux (Ubuntu):
status: Incomplete → Expired
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