Upgrading to 5.4.0-39-generic kernel causes GPU to crash shortly after logging in

Bug #1885349 reported by Leon Matthews on 2020-06-27
This bug affects 1 person
Affects Status Importance Assigned to Milestone
linux (Ubuntu)

Bug Description

I upgraded my kids' computer to the 5.4.0-39-generic kernel today. Afterwards, the screen started freezing very shortly after logging in.

When choosing the older 5.4.0-37-generic from the grub menu I see no crashes at all.

I could login over SSH from my computer without difficulty. Running dmesg showed some variation of the following. For example, just now it crashed when my daughter tried to launch Firefox after logging in, and the following appeared while I was watching the output of 'dmesg -w':

68.824967] NVRM: GPU at PCI:0000:01:00: GPU-7f44f739-3c25-c282-d7a3-c4ec7c79e755
[ 68.824970] NVRM: GPU Board Serial Number:
[ 68.824974] NVRM: Xid (PCI:0000:01:00): 79, pid=926, GPU has fallen off the bus.
[ 68.824976] NVRM: GPU 0000:01:00.0: GPU has fallen off the bus.
[ 68.824977] NVRM: GPU 0000:01:00.0: GPU is on Board .
[ 68.826134] NVRM: A GPU crash dump has been created. If possible, please run
               NVRM: nvidia-bug-report.sh as root to collect this data before
               NVRM: the NVIDIA kernel module is unloaded

The system has been running beautifully up until today. Installing the other driver versions listed below didn't help any.

$ sudo ubuntu-drivers devices
== /sys/devices/pci0000:00/0000:00:01.0/0000:01:00.0 ==
modalias : pci:v000010DEd00001C82sv00001458sd00003746bc03sc00i00
vendor : NVIDIA Corporation
model : GP107 [GeForce GTX 1050 Ti]
driver : nvidia-driver-390 - distro non-free
driver : nvidia-driver-435 - distro non-free
driver : nvidia-driver-440 - distro non-free recommended
driver : xserver-xorg-video-nouveau - distro free builtin

ProblemType: Bug
DistroRelease: Ubuntu 20.04
Package: linux-image-5.4.0-39-generic 5.4.0-39.43
ProcVersionSignature: Ubuntu 5.4.0-39.43-generic 5.4.41
Uname: Linux 5.4.0-39-generic x86_64
NonfreeKernelModules: nvidia_modeset nvidia
ApportVersion: 2.20.11-0ubuntu27.3
Architecture: amd64
AudioDevicesInUse: Error: command ['fuser', '-v', '/dev/snd/by-id', '/dev/snd/controlC2', '/dev/snd/pcmC2D0c', '/dev/snd/controlC1', '/dev/snd/hwC1D0', '/dev/snd/pcmC1D9p', '/dev/snd/pcmC1D8p', '/dev/snd/pcmC1D7p', '/dev/snd/pcmC1D3p', '/dev/snd/by-path', '/dev/snd/controlC0', '/dev/snd/hwC0D2', '/dev/snd/pcmC0D2c', '/dev/snd/pcmC0D1p', '/dev/snd/pcmC0D0c', '/dev/snd/pcmC0D0p', '/dev/snd/seq', '/dev/snd/timer'] failed with exit code 1:
CasperMD5CheckResult: skip
Date: Sat Jun 27 16:27:12 2020
HibernationDevice: RESUME=UUID=447e6756-8310-4bc0-9ccc-108f1df5019b
InstallationDate: Installed on 2014-07-08 (2180 days ago)
InstallationMedia: Ubuntu 14.04 LTS "Trusty Tahr" - Release amd64 (20140417)
MachineType: Gigabyte Technology Co., Ltd. Z97N-WIFI
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.4.0-39-generic root=UUID=464ea2d6-bc69-4340-88ed-33902e231ef3 ro mds=off mitigations=off quiet splash vt.handoff=7
 linux-restricted-modules-5.4.0-39-generic N/A
 linux-backports-modules-5.4.0-39-generic N/A
 linux-firmware 1.187
SourcePackage: linux
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 09/18/2015
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: F7
dmi.board.asset.tag: To be filled by O.E.M.
dmi.board.name: Z97N-WIFI
dmi.board.vendor: Gigabyte Technology Co., Ltd.
dmi.board.version: x.x
dmi.chassis.asset.tag: To Be Filled By O.E.M.
dmi.chassis.type: 3
dmi.chassis.vendor: Gigabyte Technology Co., Ltd.
dmi.chassis.version: To Be Filled By O.E.M.
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrF7:bd09/18/2015:svnGigabyteTechnologyCo.,Ltd.:pnZ97N-WIFI:pvrTobefilledbyO.E.M.:rvnGigabyteTechnologyCo.,Ltd.:rnZ97N-WIFI:rvrx.x:cvnGigabyteTechnologyCo.,Ltd.:ct3:cvrToBeFilledByO.E.M.:
dmi.product.family: To be filled by O.E.M.
dmi.product.name: Z97N-WIFI
dmi.product.sku: To be filled by O.E.M.
dmi.product.version: To be filled by O.E.M.
dmi.sys.vendor: Gigabyte Technology Co., Ltd.

Leon Matthews (leon-matthews) wrote :
summary: - System with 1050Ti suffers GPU crash shortly after logging in
+ Upgrading to 5.4.0-39-generic kernel causes GPU to crash shortly after
+ logging in
description: updated

This change was made by a bot.

Changed in linux (Ubuntu):
status: New → Confirmed
Kai-Heng Feng (kaihengfeng) wrote :

Hmm, there aren't many change between -37 and -39. Can you please attach dmesg under -39?

Kai-Heng Feng (kaihengfeng) wrote :

should be -37...

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