Wifi won't work.

Bug #1882999 reported by Furkan on 2020-06-10

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6
This bug affects 1 person
Affects Status Importance Assigned to Milestone
linux (Ubuntu)
Undecided
Unassigned

Bug Description

On HP pavilion gaming 15 ec0007nt and Linux mint 19.3 Tricia Cinnamon, I couldn't connect wifi. Nothing showing on wifi menu. I can't get any log from codes on guideline.
---
ProblemType: Bug
ApportVersion: 2.20.9-0ubuntu7.15
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: furkan 1791 F.... pulseaudio
 /dev/snd/controlC1: furkan 1791 F.... pulseaudio
 /dev/snd/pcmC1D0p: furkan 1791 F...m pulseaudio
 /dev/snd/controlC2: furkan 1791 F.... pulseaudio
CurrentDesktop: X-Cinnamon
DistroRelease: Linux Mint 19.3
InstallationDate: Installed on 2020-05-23 (18 days ago)
InstallationMedia: Linux Mint 19.3 "Tricia" - Release amd64 20191213
MachineType: HP HP Pavilion Gaming Laptop 15-ec0xxx
NonfreeKernelModules: nvidia_modeset nvidia
Package: linux (not installed)
ProcFB: 0 amdgpudrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.0.0-32-generic root=UUID=820f1788-6f2a-41bc-94fe-9691a68157b9 ro quiet splash vt.handoff=1
ProcVersionSignature: Ubuntu 5.0.0-32.34~18.04.2-generic 5.0.21
RelatedPackageVersions:
 linux-restricted-modules-5.0.0-32-generic N/A
 linux-backports-modules-5.0.0-32-generic N/A
 linux-firmware 1.173.18
Tags: tricia
Uname: Linux 5.0.0-32-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
_MarkForUpload: True
dmi.bios.date: 09/20/2019
dmi.bios.vendor: AMI
dmi.bios.version: F.02
dmi.board.asset.tag: Base Board Asset Tag
dmi.board.name: 86D5
dmi.board.vendor: HP
dmi.board.version: 96.16
dmi.chassis.type: 10
dmi.chassis.vendor: HP
dmi.chassis.version: Chassis Version
dmi.modalias: dmi:bvnAMI:bvrF.02:bd09/20/2019:svnHP:pnHPPavilionGamingLaptop15-ec0xxx:pvr:rvnHP:rn86D5:rvr96.16:cvnHP:ct10:cvrChassisVersion:
dmi.product.family: 103C_5335KV HP Pavilion
dmi.product.name: HP Pavilion Gaming Laptop 15-ec0xxx
dmi.product.sku: 8BW49EA#AB8
dmi.sys.vendor: HP

This bug is missing log files that will aid in diagnosing the problem. While running an Ubuntu kernel (not a mainline or third-party kernel) please enter the following command in a terminal window:

apport-collect 1882999

and then change the status of the bug to 'Confirmed'.

If, due to the nature of the issue you have encountered, you are unable to run this command, please add a comment stating that fact and change the bug status to 'Confirmed'.

This change has been made by an automated script, maintained by the Ubuntu Kernel Team.

Changed in linux (Ubuntu):
status: New → Incomplete

apport information

tags: added: apport-collected tricia
description: updated
Furkan (baytekin) wrote : CRDA.txt

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Furkan (baytekin) wrote : Lspci.txt

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Furkan (baytekin) wrote : Lsusb.txt

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Furkan (baytekin) wrote : RfKill.txt

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Furkan (baytekin) wrote : UdevDb.txt

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Changed in linux (Ubuntu):
status: Incomplete → Confirmed
Kai-Heng Feng (kaihengfeng) wrote :

Please try 20.04 or update the kernel to 5.4.

Changed in linux (Ubuntu):
status: Confirmed → Incomplete
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