No analog output

Bug #1881699 reported by Jean-Baptiste Lallement on 2020-06-02
18
This bug affects 3 people
Affects Status Importance Assigned to Milestone
linux (Ubuntu)
High
Unassigned
pulseaudio (Ubuntu)
High
Jean-Baptiste Lallement

Bug Description

After a fresh boot and login, there is no analog output. Only HDMI and bluetooth are available.
It becomes available when I kill pulseaudio with 'pulseaudio -k' but the sound indicator only shows 'dummy' output and I cannot control the output from the sound settings or the sound indicator.

ProblemType: Bug
DistroRelease: Ubuntu 20.10
Package: pulseaudio 1:13.99.1-1ubuntu3
ProcVersionSignature: Ubuntu 5.4.0-26.30-generic 5.4.30
Uname: Linux 5.4.0-26-generic x86_64
NonfreeKernelModules: zfs zunicode zavl icp zcommon znvpair
ApportVersion: 2.20.11-0ubuntu36
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: j-lallement 184080 F.... pulseaudio
 /dev/snd/controlC1: j-lallement 184080 F.... pulseaudio
CasperMD5CheckResult: skip
CurrentDesktop: ubuntu:GNOME
Date: Tue Jun 2 06:32:09 2020
InstallationDate: Installed on 2020-05-31 (1 days ago)
InstallationMedia: Ubuntu 20.10 "Groovy Gorilla" - Alpha amd64 (20200527)
SourcePackage: pulseaudio
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 10/21/2019
dmi.bios.vendor: Intel Corp.
dmi.bios.version: FNCML357.0032.2019.1021.1624
dmi.board.asset.tag: Default string
dmi.board.name: NUC10i7FNB
dmi.board.vendor: Intel Corporation
dmi.board.version: K61360-302
dmi.chassis.asset.tag: Default string
dmi.chassis.type: 35
dmi.chassis.vendor: Intel Corporation
dmi.chassis.version: 2.0
dmi.modalias: dmi:bvnIntelCorp.:bvrFNCML357.0032.2019.1021.1624:bd10/21/2019:svnIntel(R)ClientSystems:pnNUC10i7FNH:pvrK61081-302:rvnIntelCorporation:rnNUC10i7FNB:rvrK61360-302:cvnIntelCorporation:ct35:cvr2.0:
dmi.product.family: FN
dmi.product.name: NUC10i7FNH
dmi.product.sku: BXNUC10i7FNH
dmi.product.version: K61081-302
dmi.sys.vendor: Intel(R) Client Systems
---
ProblemType: Bug
ApportVersion: 2.20.11-0ubuntu36
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC1: j-lallement 3669 F.... pulseaudio
 /dev/snd/controlC0: j-lallement 3669 F.... pulseaudio
CasperMD5CheckResult: skip
CurrentDesktop: ubuntu:GNOME
DistroRelease: Ubuntu 20.10
InstallationDate: Installed on 2020-05-31 (1 days ago)
InstallationMedia: Ubuntu 20.10 "Groovy Gorilla" - Alpha amd64 (20200527)
MachineType: Intel(R) Client Systems NUC10i7FNH
NonfreeKernelModules: zfs zunicode zavl icp zcommon znvpair
Package: pulseaudio 1:13.99.1-1ubuntu3
PackageArchitecture: amd64
ProcFB: 0 i915drmfb
ProcKernelCmdLine: BOOT_IMAGE=/BOOT/ubuntu_huyn9u@/vmlinuz-5.4.0-26-generic root=ZFS=rpool/ROOT/ubuntu_huyn9u ro snd-intel-dspcfg.dsp_driver=1
ProcVersionSignature: Ubuntu 5.4.0-26.30-generic 5.4.30
RelatedPackageVersions:
 linux-restricted-modules-5.4.0-26-generic N/A
 linux-backports-modules-5.4.0-26-generic N/A
 linux-firmware 1.187
Tags: groovy
Uname: Linux 5.4.0-26-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip libvirt lpadmin lxd plugdev sambashare sudo
_MarkForUpload: True
dmi.bios.date: 10/21/2019
dmi.bios.vendor: Intel Corp.
dmi.bios.version: FNCML357.0032.2019.1021.1624
dmi.board.asset.tag: Default string
dmi.board.name: NUC10i7FNB
dmi.board.vendor: Intel Corporation
dmi.board.version: K61360-302
dmi.chassis.asset.tag: Default string
dmi.chassis.type: 35
dmi.chassis.vendor: Intel Corporation
dmi.chassis.version: 2.0
dmi.modalias: dmi:bvnIntelCorp.:bvrFNCML357.0032.2019.1021.1624:bd10/21/2019:svnIntel(R)ClientSystems:pnNUC10i7FNH:pvrK61081-302:rvnIntelCorporation:rnNUC10i7FNB:rvrK61360-302:cvnIntelCorporation:ct35:cvr2.0:
dmi.product.family: FN
dmi.product.name: NUC10i7FNH
dmi.product.sku: BXNUC10i7FNH
dmi.product.version: K61081-302
dmi.sys.vendor: Intel(R) Client Systems

Jean-Baptiste Lallement (jibel) wrote :
tags: added: rls-gg-incoming
Daniel van Vugt (vanvugt) wrote :

The kernel team are tracking a couple of 'sof' audio issues that relate to 10th gen Intel systems. Also there seems to be a kernel crash in i2c code that might relate to audio.

This bug is missing log files that will aid in diagnosing the problem. While running an Ubuntu kernel (not a mainline or third-party kernel) please enter the following command in a terminal window:

apport-collect 1881699

and then change the status of the bug to 'Confirmed'.

If, due to the nature of the issue you have encountered, you are unable to run this command, please add a comment stating that fact and change the bug status to 'Confirmed'.

This change has been made by an automated script, maintained by the Ubuntu Kernel Team.

Changed in linux (Ubuntu):
status: New → Incomplete

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tags: added: apport-collected
description: updated

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Changed in linux (Ubuntu):
status: Incomplete → Confirmed
Changed in pulseaudio (Ubuntu):
importance: Undecided → High
Changed in linux (Ubuntu):
importance: Undecided → High
Launchpad Janitor (janitor) wrote :

Status changed to 'Confirmed' because the bug affects multiple users.

Changed in pulseaudio (Ubuntu):
status: New → Confirmed
Sebastien Bacher (seb128) wrote :

@jibel said he would test the newest pulseaudio to see if that fix his issue

Changed in pulseaudio (Ubuntu):
assignee: nobody → Jean-Baptiste Lallement (jibel)

No improvements with latest version in groovy (1:13.99.1-1ubuntu7)

Sebastien Bacher (seb128) wrote :

@Hui, could you check if that's a known issue? J-B mentioned it was an issue Carbon X1 7g users are talking about

Kai-Heng Feng (kaihengfeng) wrote :

I wonder if it's using SoundWire?

Can you please boot mainline kernel without "snd-intel-dspcfg.dsp_driver=1"?

Changed in linux (Ubuntu):
status: Confirmed → Incomplete

No difference with this option.

Changed in linux (Ubuntu):
status: Incomplete → Confirmed
Kai-Heng Feng (kaihengfeng) wrote :

Please attach `dmesg` and `pactl list card`, thanks!

Kai-Heng Feng (kaihengfeng) wrote :

Seems to share the same root cause on lp: #1875199.

Iain Lane (laney) wrote :

there's an updated kernel in that bug, jibel can you test it please to confirm if this is a dupe or not?

tags: removed: rls-gg-incoming
Iain Lane (laney) wrote :

please re-add the tag if it's not

Still an issue with 5.8.0-18.19

tags: added: rls-gg-incoming
Sebastien Bacher (seb128) wrote :

Tagging as notfixing, it seems specific to one configuration and not qualifying as a rls issue

tags: added: rls-gg-notfixing
removed: rls-gg-incoming
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