HDMI monitor

[Amit Kapila]

I've Ubuntu 20 EOAN installed on a Toshiba Satellite laptop. I have connected an external monitor screen connected to the laptop through the HDMI laptop's output. The external monitor only works when I go into the BIOS and select HDMI. However the laptop monitor does not work simultaneously.
The internal monitor only works when I go into the BIOS and select System Monitor. However the HDMI monitor does not work simultaneously.

This is the output of the xrandr command when the HDMI is enabled in the BIOS:
wasadmin@SATELLITE-L50D-B:~$ xrandr -q
xrandr: Failed to get size of gamma for output default
Screen 0: minimum 1280 x 1024, current 1280 x 1024, maximum 1280 x 1024
default connected primary 1280x1024+0+0 0mm x 0mm
   1280x1024 77.00*
wasadmin@SATELLITE-L50D-B:~$

This is the output of the xrandr command when the system monitor is enabled in the BIOS:
wasadmin@SATELLITE-L50D-B:/usr/share/X11/xorg.conf.d$ xrandr -q
xrandr: Failed to get size of gamma for output default
Screen 0: minimum 1366 x 768, current 1366 x 768, maximum 1366 x 768
default connected 1366x768+0+0 0mm x 0mm
   1366x768 76.00*

I cannot see any HDMI in the output even when the HDMI BIOS is enabled in the BIOS. Can you help?

ProblemType: Bug
DistroRelease: Ubuntu 19.10
Package: linux-image-5.3.0-51-generic 5.3.0-51.44
ProcVersionSignature: Ubuntu 5.3.0-51.44-generic 5.3.18
Uname: Linux 5.3.0-51-generic x86_64
NonfreeKernelModules: wl
ApportVersion: 2.20.11-0ubuntu8.8
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC1: wasadmin 2256 F.... pulseaudio
 /dev/snd/controlC0: wasadmin 2256 F.... pulseaudio
CurrentDesktop: i3
Date: Thu May 7 01:10:42 2020
HibernationDevice: RESUME=UUID=1833fa7f-c817-4684-b649-9d1f783f16b0
InstallationDate: Installed on 2016-11-27 (1256 days ago)
InstallationMedia: Ubuntu 16.04.1 LTS "Xenial Xerus" - Release amd64 (20160719)
MachineType: TOSHIBA SATELLITE L50D-B
ProcFB: 0 EFI VGA
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.3.0-51-generic root=UUID=2386309d-c064-4963-859a-edd0e44e3a91 ro quiet splash nomodeset vt.handoff=7
RelatedPackageVersions:
 linux-restricted-modules-5.3.0-51-generic N/A
 linux-backports-modules-5.3.0-51-generic N/A
 linux-firmware 1.183.5
SourcePackage: linux
UpgradeStatus: Upgraded to eoan on 2020-04-26 (10 days ago)
dmi.bios.date: 12/11/2014
dmi.bios.vendor: Insyde Corp.
dmi.bios.version: 1.60
dmi.board.asset.tag: Base Board Asset Tag
dmi.board.name: Larne
dmi.board.vendor: AMD
dmi.board.version: Base Board Version
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: OEM Chassis Manufacturer
dmi.chassis.version: OEM Chassis Version
dmi.modalias: dmi:bvnInsydeCorp.:bvr1.60:bd12/11/2014:svnTOSHIBA:pnSATELLITEL50D-B:pvrPSKULE-05800QEN:rvnAMD:rnLarne:rvrBaseBoardVersion:cvnOEMChassisManufacturer:ct10:cvrOEMChassisVersion:
dmi.product.family: Mullins
dmi.product.name: SATELLITE L50D-B
dmi.product.sku: 123456789
dmi.product.version: PSKULE-05800QEN
dmi.sys.vendor: TOSHIBA
modified.conffile..etc.default.apport:
 # set this to 0 to disable apport, or to 1 to enable it
 # you can temporarily override this with
 # sudo service apport start force_start=1
 enabled=0
mtime.conffile..etc.default.apport: 2020-04-04T16:01:59.206539

[Chris Guiver (guiverc)]

Thank you for taking the time to report this bug and helping to make Ubuntu better.

Bug reporting is mostly about finding & fixing problems thus preventing future users from hitting the same bug.

I suspect a Support site would be more appropriate, eg. https://answers.launchpad.net/ubuntu. You can also find help with your problem in the support forum of your local Ubuntu community http://loco.ubuntu.com/ or asking at https://askubuntu.com or https://ubuntuforums.org, or for more support options please look at https://discourse.ubuntu.com/t/community-support/709

[Ubuntu Kernel Bot (ubuntu-kernel-bot)]

This change was made by a bot.