Touchpad doesnt responds at all

[Shreyas Songirkar]

There's no touchpad device shown on running xinput list command, I'm also attaching ScreenShot of the output for xinput list.
I tried installing Synaptics touchpad drivers but it disables all devices,such as keyboard, external mouse,etc. only enabling touchpad working totally fine.
---
ProblemType: Bug
ApportVersion: 2.20.9-0ubuntu7.14
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: shreyas 1883 F.... pulseaudio
CurrentDesktop: ubuntu:GNOME
DistroRelease: Ubuntu 18.04
InstallationDate: Installed on 2019-07-01 (302 days ago)
InstallationMedia: Ubuntu 18.04.2 LTS "Bionic Beaver" - Release amd64 (20190210)
MachineType: Dell Inc. Inspiron 5567
Package: linux (not installed)
ProcEnviron:
 TERM=xterm-256color
 PATH=(custom, no user)
 XDG_RUNTIME_DIR=<set>
 LANG=en_US.UTF-8
 SHELL=/bin/bash
ProcFB: 0 i915drmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.3.0-46-generic root=UUID=d59dd119-a160-452e-9fcf-c11f06434de8 ro i18042.reset quiet splash vt.handoff=1
ProcVersionSignature: Ubuntu 5.3.0-46.38~18.04.1-generic 5.3.18
RelatedPackageVersions:
 linux-restricted-modules-5.3.0-46-generic N/A
 linux-backports-modules-5.3.0-46-generic N/A
 linux-firmware 1.173.17
Tags: bionic
Uname: Linux 5.3.0-46-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom chrome-remote-desktop dip kvm lpadmin plugdev sambashare sudo
_MarkForUpload: True
dmi.bios.date: 05/22/2019
dmi.bios.vendor: Dell Inc.
dmi.bios.version: 1.2.8
dmi.board.name: 05VRRG
dmi.board.vendor: Dell Inc.
dmi.board.version: A00
dmi.chassis.type: 10
dmi.chassis.vendor: Dell Inc.
dmi.modalias: dmi:bvnDellInc.:bvr1.2.8:bd05/22/2019:svnDellInc.:pnInspiron5567:pvr:rvnDellInc.:rn05VRRG:rvrA00:cvnDellInc.:ct10:cvr:
dmi.product.family: Inspiron
dmi.product.name: Inspiron 5567
dmi.product.sku: 0767
dmi.sys.vendor: Dell Inc.

[Ubuntu Kernel Bot (ubuntu-kernel-bot)]

This bug is missing log files that will aid in diagnosing the problem. While running an Ubuntu kernel (not a mainline or third-party kernel) please enter the following command in a terminal window:

apport-collect 1875698

and then change the status of the bug to 'Confirmed'.

If, due to the nature of the issue you have encountered, you are unable to run this command, please add a comment stating that fact and change the bug status to 'Confirmed'.

This change has been made by an automated script, maintained by the Ubuntu Kernel Team.

[Shreyas Songirkar (shreyassongirkar)]

apport information

[Shreyas Songirkar (shreyassongirkar)]

apport information

[Shreyas Songirkar (shreyassongirkar)]

apport information

[Shreyas Songirkar (shreyassongirkar)]

apport information

[Shreyas Songirkar (shreyassongirkar)]

apport information

[Shreyas Songirkar (shreyassongirkar)]

apport information

[Shreyas Songirkar (shreyassongirkar)]

apport information

[Shreyas Songirkar (shreyassongirkar)]

apport information

[Shreyas Songirkar (shreyassongirkar)]

apport information

[Shreyas Songirkar (shreyassongirkar)]

apport information

[Shreyas Songirkar (shreyassongirkar)]

apport information

[Shreyas Songirkar (shreyassongirkar)]

apport information

[Shreyas Songirkar (shreyassongirkar)]

apport information

[Shreyas Songirkar (shreyassongirkar)]

apport information

[You-Sheng Yang (vicamo)]

Please append following kernel boot parameters, reboot and attach output of `journalctl -b`:

  hid.debug=1 i2c-hid.debug=1 log_buf_len=32M

For detailed steps, please see https://askubuntu.com/questions/19486/how-do-i-add-a-kernel-boot-parameter

[Shreyas Songirkar (shreyassongirkar)]

journalctl -b
-- Logs begin at Mon 2019-09-16 18:50:25 IST, end at Thu 2020-04-30 17:05:28 IST
Apr 30 13:34:31 shreyas-Inspiron-5567 kernel: microcode: microcode updated early
Apr 30 13:34:31 shreyas-Inspiron-5567 kernel: Linux version 5.3.0-46-generic (bu
Apr 30 13:34:31 shreyas-Inspiron-5567 kernel: Command line: BOOT_IMAGE=/boot/vml
Apr 30 13:34:31 shreyas-Inspiron-5567 kernel: KERNEL supported cpus:
Apr 30 13:34:31 shreyas-Inspiron-5567 kernel: Intel GenuineIntel
Apr 30 13:34:31 shreyas-Inspiron-5567 kernel: AMD AuthenticAMD
Apr 30 13:34:31 shreyas-Inspiron-5567 kernel: Hygon HygonGenuine
Apr 30 13:34:31 shreyas-Inspiron-5567 kernel: Centaur CentaurHauls
Apr 30 13:34:31 shreyas-Inspiron-5567 kernel: zhaoxin Shanghai
Apr 30 13:34:31 shreyas-Inspiron-5567 kernel: x86/fpu: Supporting XSAVE feature
Apr 30 13:34:31 shreyas-Inspiron-5567 kernel: x86/fpu: Supporting XSAVE feature
Apr 30 13:34:31 shreyas-Inspiron-5567 kernel: x86/fpu: Supporting XSAVE feature
Apr 30 13:34:31 shreyas-Inspiron-5567 kernel: x86/fpu: Supporting XSAVE feature
Apr 30 13:34:31 shreyas-Inspiron-5567 kernel: x86/fpu: Supporting XSAVE feature
Apr 30 13:34:31 shreyas-Inspiron-5567 kernel: x86/fpu: xstate_offset[2]: 576, x
Apr 30 13:34:31 shreyas-Inspiron-5567 kernel: x86/fpu: xstate_offset[3]: 832, x
Apr 30 13:34:31 shreyas-Inspiron-5567 kernel: x86/fpu: xstate_offset[4]: 896, x
Apr 30 13:34:31 shreyas-Inspiron-5567 kernel: x86/fpu: Enabled xstate features 0
Apr 30 13:34:31 shreyas-Inspiron-5567 kernel: BIOS-provided physical RAM map:
Apr 30 13:34:31 shreyas-Inspiron-5567 kernel: BIOS-e820: [mem 0x0000000000000000
Apr 30 13:34:31 shreyas-Inspiron-5567 kernel: BIOS-e820: [mem 0x0000000000058000
Apr 30 13:34:31 shreyas-Inspiron-5567 kernel: BIOS-e820: [mem 0x0000000000059000
lines 1-23...skipping...
 Logs begin at Mon 2019-09-16 18:50:25 IST, end at Thu 2020-04-30 17:05:28 IST. --
Apr 30 13:34:31 shreyas-Inspiron-5567 kernel: microcode: microcode updated early to revision 0xca, date = 2019-09-26
Apr 30 13:34:31 shreyas-Inspiron-5567 kernel: Linux version 5.3.0-46-generic (buildd@lcy01-amd64-013) (gcc version 7.5.0 (Ubuntu 7.5.0-3ubuntu1~18.04)) #38~18.04.1-Ubuntu SMP Tue Mar 31 04:17:56 UTC 2020
Apr 30 13:34:31 shreyas-Inspiron-5567 kernel: Command line: BOOT_IMAGE=/boot/vmlinuz-5.3.0-46-generic root=UUID=d59dd119-a160-452e-9fcf-c11f06434de8 ro i18042.reset quiet splash hid.debug=1 i2c-hid.debug=
Apr 30 13:34:31 shreyas-Inspiron-5567 kernel: KERNEL supported cpus:
Apr 30 13:34:31 shreyas-Inspiron-5567 kernel: Intel GenuineIntel
Apr 30 13:34:31 shreyas-Inspiron-5567 kernel: AMD AuthenticAMD
Apr 30 13:34:31 shreyas-Inspiron-5567 kernel: Hygon HygonGenuine
Apr 30 13:34:31 shreyas-Inspiron-5567 kernel: Centaur CentaurHauls
Apr 30 13:34:31 shreyas-Inspiron-5567 kernel: zhaoxin Shanghai
Apr 30 13:34:31 shreyas-Inspiron-5567 kernel: x86/fpu: Supporting XSAVE feature 0x001: 'x87 floating point registers'
Apr 30 13:34:31 shreyas-Inspiron-5567 kernel: x86/fpu: Supporting XSAVE feature 0x002: 'SSE registers'
Apr 30 13:34:31 shreyas-Inspiron-5567 kernel: x86/fpu: Supporting XSAVE feature 0x004: 'AVX registers'
Apr 30 13:34:31 shreyas-Inspiron-5567 ker...

[Shreyas Songirkar (shreyassongirkar)]

Above cmd goes on printing 1 line each on pressing enter, so I have posted first 400 lines on executing the above cmd.

Thank you for your respone.

[You-Sheng Yang (vicamo)]

You may redirect the outputs to a file and attach that file instead. That will preserve all the lines:

  journalctl -b > dmesg.log

[Shreyas Songirkar (shreyassongirkar)]

PFA log file for the cmd you mentioned.

[You-Sheng Yang (vicamo)]

Hi, could you inject one more parameter to comment #17 and attach the log again:

  psmouse.synaptics_intertouch=1 hid.debug=1 i2c-hid.debug=1 log_buf_len=32M

[Shreyas Songirkar (shreyassongirkar)]

Hello, Appending above "psmouse.synaptics_intertouch=1 hid.debug=1 i2c-hid.debug=1 log_buf_len=32M" worked on the first restart quite properly,there showed a touchpad driver on xinput list cmd, but some issues continued at that point-
1) pointer moved automatically for a while
2) Suddenly stopped working for a while.
3) Suddenly pointer disappered.
And now again, on reboot the touchpad isn't working at all, same issue is there even on appending the line, again.Also, no touchpad driver is shown
Attaching the dmesg.log PFA.

[You-Sheng Yang (vicamo)]

So somehow your system does have an i2c-DELL0767 touchpad, and it failed to successfully enable it. Could you please have another try with following boot parameters and upload dmesg log for further inspection?

  dyndbg='file drivers/input/* +pt; file drivers/hid/* +pt' hid.debug=1 i2c-hid.debug=1 log_buf_len=32M

Yes, without that "psmouse.synaptics_intertouch=1".

[Shreyas Songirkar (shreyassongirkar)]

I'm attaching the dmesg log for the above boot parameter "dyndbg='file drivers/input/* +pt; file drivers/hid/* +pt' hid.debug=1 i2c-hid.debug=1 log_buf_len=32M", also appending above parameter didn't worked !!
Just to clear, im appending the above parameter to

GRUB_CMDLINE_LINUX_DEFAULT="i18042.reset quiet dyndbg='file drivers/input/* +pt; file drivers/hid/* +pt' hid.debug=1 i2c-hid.debug=1 log_buf_len=32M"

and not to

GRUB_CMDLINE_LINUX=""

Thank you.

[Shreyas Songirkar (shreyassongirkar)]

Dmesg.log for boot parameter
BOOT_IMAGE=/boot/vmlinuz-5.3.0-46-generic root=UUID=d59dd119-a160-452e-9fcf-c11f06434de8 ro i18042.reset quiet "dyndbg=file drivers/input/* +pt; file drivers/hid/* +pt" hid.debug=1 i2c-hid.debug=1 log_buf_len=32M

[Launchpad Janitor (janitor)]

[Expired for linux (Ubuntu) because there has been no activity for 60 days.]

[Kai-Heng Feng (kaihengfeng)]

Is `hid-multitouch` blacklisted?