Ubuntu 20.04 kernel 5.4.0-24 ethernet RTL810xE stopped working

Bug #1873512 reported by corrado venturini on 2020-04-17
This bug report is a duplicate of:  Bug #1871182: [RTL810xE] No ethernet connection. Edit Remove
22
This bug affects 4 people
Affects Status Importance Assigned to Milestone
linux (Ubuntu)
Undecided
Unassigned

Bug Description

After updates from kernel 5.4.0-21 to 5.4.0-24 ethernet RTL810xE stopped working
network-manager not changed Installed: 1.22.10-1ubuntu1

corrado@corrado-HP-x4-ff-0402:~$ uname -a
Linux corrado-HP-x4-ff-0402 5.4.0-21-generic #25-Ubuntu SMP Sat Mar 28 13:10:28 UTC 2020 x86_64 x86_64 x86_64 GNU/Linux
corrado@corrado-HP-x4-ff-0402:~$ sudo lshw -C network
[sudo] password for corrado:
  *-network
       description: Ethernet interface
       product: RTL810xE PCI Express Fast Ethernet controller
       vendor: Realtek Semiconductor Co., Ltd.
       physical id: 0
       bus info: pci@0000:08:00.0
       logical name: enp8s0
       version: 07
       serial: 5c:b9:01:06:ba:ce
       size: 100Mbit/s
       capacity: 100Mbit/s
       width: 64 bits
       clock: 33MHz
       capabilities: pm msi pciexpress msix vpd bus_master cap_list ethernet physical tp mii 10bt 10bt-fd 100bt 100bt-fd autonegotiation
       configuration: autonegotiation=on broadcast=yes driver=r8169 duplex=full firmware=rtl8106e-1_0.0.1 06/29/12 ip=192.168.0.180 latency=0 link=yes multicast=yes port=MII speed=100Mbit/s
       resources: irq:18 ioport:3000(size=256) memory:b2600000-b2600fff memory:b2400000-b2403fff
  *-network

corrado@corrado-HP-x4-ff-0402:~$ uname -a
Linux corrado-HP-x4-ff-0402 5.4.0-24-generic #28-Ubuntu SMP Thu Apr 9 22:16:42 UTC 2020 x86_64 x86_64 x86_64 GNU/Linux
corrado@corrado-HP-x4-ff-0402:~$ sudo lshw -C network
[sudo] password for corrado:
  *-network UNCLAIMED
       description: Ethernet controller
       product: RTL810xE PCI Express Fast Ethernet controller
       vendor: Realtek Semiconductor Co., Ltd.
       physical id: 0
       bus info: pci@0000:08:00.0
       version: 07
       width: 64 bits
       clock: 33MHz
       capabilities: pm msi pciexpress msix vpd cap_list
       configuration: latency=0
       resources: ioport:3000(size=256) memory:b2600000-b2600fff memory:b2400000-b2403fff
  *-network
---
ProblemType: Bug
ApportVersion: 2.20.11-0ubuntu27
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: corrado 1536 F.... pulseaudio
 /dev/snd/controlC1: corrado 1536 F.... pulseaudio
CasperMD5CheckResult: skip
CurrentDesktop: ubuntu:GNOME
DistroRelease: Ubuntu 20.04
InstallationDate: Installed on 2020-04-03 (14 days ago)
InstallationMedia: Ubuntu 20.04 LTS "Focal Fossa" - Beta amd64 (20200402)
MachineType: Hewlett-Packard HP 250 G3 Notebook PC
Package: linux (not installed)
ProcFB: 0 i915drmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.4.0-24-generic root=UUID=9805fdee-5c40-46fa-ac5e-e593fd6aa9ab ro quiet splash vt.handoff=7
ProcVersionSignature: Ubuntu 5.4.0-24.28-generic 5.4.30
RelatedPackageVersions:
 linux-restricted-modules-5.4.0-24-generic N/A
 linux-backports-modules-5.4.0-24-generic N/A
 linux-firmware 1.187
RfKill:
 0: phy0: Wireless LAN
  Soft blocked: no
  Hard blocked: no
Tags: focal
Uname: Linux 5.4.0-24-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip lpadmin lxd plugdev sambashare sudo
_MarkForUpload: True
dmi.bios.date: 12/18/2014
dmi.bios.vendor: Insyde
dmi.bios.version: F.36
dmi.board.asset.tag: Type2 - Board Asset Tag
dmi.board.name: 2211
dmi.board.vendor: Hewlett-Packard
dmi.board.version: 86.49
dmi.chassis.asset.tag: Chassis Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: Hewlett-Packard
dmi.chassis.version: Chassis Version
dmi.modalias: dmi:bvnInsyde:bvrF.36:bd12/18/2014:svnHewlett-Packard:pnHP250G3NotebookPC:pvr0991100000000000000600087:rvnHewlett-Packard:rn2211:rvr86.49:cvnHewlett-Packard:ct10:cvrChassisVersion:
dmi.product.family: 103C_5336AN G=N L=CON B=HP S=PAV
dmi.product.name: HP 250 G3 Notebook PC
dmi.product.sku: J4R70EA#ABZ
dmi.product.version: 0991100000000000000600087
dmi.sys.vendor: Hewlett-Packard

This bug is missing log files that will aid in diagnosing the problem. While running an Ubuntu kernel (not a mainline or third-party kernel) please enter the following command in a terminal window:

apport-collect 1873512

and then change the status of the bug to 'Confirmed'.

If, due to the nature of the issue you have encountered, you are unable to run this command, please add a comment stating that fact and change the bug status to 'Confirmed'.

This change has been made by an automated script, maintained by the Ubuntu Kernel Team.

Changed in linux (Ubuntu):
status: New → Incomplete
tags: added: focal

apport information

tags: added: apport-collected
description: updated

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Changed in linux (Ubuntu):
status: Incomplete → Confirmed

with kernel 5.5.0 RTL810xE works fine

corrado@corrado-HP-p6-ff-1019:~$ uname -a
Linux corrado-HP-p6-ff-1019 5.5.0-050500-generic #202001262030 SMP Mon Jan 27 01:33:36 UTC 2020 x86_64 x86_64 x86_64 GNU/Linux
corrado@corrado-HP-p6-ff-1019:~$ sudo lshw -C network
[sudo] password for corrado:
  *-network
       description: Ethernet interface
       product: RTL810xE PCI Express Fast Ethernet controller
       vendor: Realtek Semiconductor Co., Ltd.
       physical id: 0
       bus info: pci@0000:08:00.0
       logical name: enp8s0
       version: 07
       serial: 5c:b9:01:06:ba:ce
       size: 100Mbit/s
       capacity: 100Mbit/s
       width: 64 bits
       clock: 33MHz
       capabilities: pm msi pciexpress msix vpd bus_master cap_list ethernet physical tp mii 10bt 10bt-fd 100bt 100bt-fd autonegotiation
       configuration: autonegotiation=on broadcast=yes driver=r8169 duplex=full firmware=rtl8106e-1_0.0.1 06/29/12 ip=192.168.0.180 latency=0 link=yes multicast=yes port=MII speed=100Mbit/s
       resources: irq:18 ioport:3000(size=256) memory:b2600000-b2600fff memory:b2400000-b2403fff
  *-network

Heiner Kallweit (kalle1) wrote :

Few chip versions of RTL810xE missed a dedicated PHY driver. This was fixed in mainline in 5.4.32.
Please update your kernel.

You-Sheng Yang (vicamo) on 2020-04-18
tags: added: hwe-networking-ethernet
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