| 2020-04-03 19:59:37 |
Alistair Burrowes |
bug |
|
|
added bug |
| 2020-04-03 20:07:25 |
Ubuntu Foundations Team Bug Bot |
affects |
ubuntu |
ubuntu-release-upgrader (Ubuntu) |
|
| 2020-04-14 20:45:02 |
Brian Murray |
affects |
ubuntu-release-upgrader (Ubuntu) |
linux (Ubuntu) |
|
| 2020-04-14 21:00:13 |
Ubuntu Kernel Bot |
linux (Ubuntu): status |
New |
Incomplete |
|
| 2020-04-15 20:49:34 |
Alistair Burrowes |
tags |
amd64 apport-bug disco dist-upgrade |
amd64 apport-bug apport-collected bionic disco dist-upgrade |
|
| 2020-04-15 20:49:36 |
Alistair Burrowes |
description |
Hi,
Since updating my dell xps 9570 (latest BIOS 1.15.0 and a few previous versions) from 19.04 to 19.10 I have been unable to boot ubuntu. It fails with the following error quickly flashing:
error: file `/boot/` not found
Then followed by:
error: cannot allocate kernel buffer.
error: you need to load the kernel first.
press any key to continue...
This occurs when doing an update from 19.04 to 19.10 and also when just booting off a usb drive with 19.10.
When booting off the usb drive. The first error flashes quickly before displaying the usb installer options. Selecting any install / boot option results in the second error about kernel buffer.
I have tried all combinations of bios settings I can think of, such as toggling secure boot and other options. The only thing that made a difference is booting via USB with LEGACY EXTERNAL DEVICE BOOT. This allows the installer to complete, but I cannot then boot off the hard drive.
I have tried the same USB drive with 19.10 on a Dell XPS 7590 with BIOS 1.2.3 and the USB stick boots fine. I have also tried many different USB drives on my 9570.
I have tried a few daily builds of 20.04 with the same result. I tested with 20.04 beta as well.
Note: 19.04 and earlier continues to work no problem.
I have asked for help previously:
* https://askubuntu.com/questions/1183129/19-10-usb-installer-boot-fail
* https://answers.launchpad.net/ubuntu/+question/689546/+index
ProblemType: Bug
DistroRelease: Ubuntu 19.04
Package: ubuntu-release-upgrader-core 1:19.04.16.9
ProcVersionSignature: Ubuntu 5.0.0-38.41-generic 5.0.21
Uname: Linux 5.0.0-38-generic x86_64
NonfreeKernelModules: nvidia_modeset nvidia
ApportVersion: 2.20.10-0ubuntu27.3
Architecture: amd64
CrashDB: ubuntu
CurrentDesktop: ubuntu:GNOME
Date: Sat Apr 4 06:55:59 2020
InstallationDate: Installed on 2019-10-24 (162 days ago)
InstallationMedia: Ubuntu 19.04 "Disco Dingo" - Release amd64 (20190416)
PackageArchitecture: all
SourcePackage: ubuntu-release-upgrader
Symptom: dist-upgrade
UpgradeStatus: No upgrade log present (probably fresh install) |
Hi,
Since updating my dell xps 9570 (latest BIOS 1.15.0 and a few previous versions) from 19.04 to 19.10 I have been unable to boot ubuntu. It fails with the following error quickly flashing:
error: file `/boot/` not found
Then followed by:
error: cannot allocate kernel buffer.
error: you need to load the kernel first.
press any key to continue...
This occurs when doing an update from 19.04 to 19.10 and also when just booting off a usb drive with 19.10.
When booting off the usb drive. The first error flashes quickly before displaying the usb installer options. Selecting any install / boot option results in the second error about kernel buffer.
I have tried all combinations of bios settings I can think of, such as toggling secure boot and other options. The only thing that made a difference is booting via USB with LEGACY EXTERNAL DEVICE BOOT. This allows the installer to complete, but I cannot then boot off the hard drive.
I have tried the same USB drive with 19.10 on a Dell XPS 7590 with BIOS 1.2.3 and the USB stick boots fine. I have also tried many different USB drives on my 9570.
I have tried a few daily builds of 20.04 with the same result. I tested with 20.04 beta as well.
Note: 19.04 and earlier continues to work no problem.
I have asked for help previously:
* https://askubuntu.com/questions/1183129/19-10-usb-installer-boot-fail
* https://answers.launchpad.net/ubuntu/+question/689546/+index
ProblemType: Bug
DistroRelease: Ubuntu 19.04
Package: ubuntu-release-upgrader-core 1:19.04.16.9
ProcVersionSignature: Ubuntu 5.0.0-38.41-generic 5.0.21
Uname: Linux 5.0.0-38-generic x86_64
NonfreeKernelModules: nvidia_modeset nvidia
ApportVersion: 2.20.10-0ubuntu27.3
Architecture: amd64
CrashDB: ubuntu
CurrentDesktop: ubuntu:GNOME
Date: Sat Apr 4 06:55:59 2020
InstallationDate: Installed on 2019-10-24 (162 days ago)
InstallationMedia: Ubuntu 19.04 "Disco Dingo" - Release amd64 (20190416)
PackageArchitecture: all
SourcePackage: ubuntu-release-upgrader
Symptom: dist-upgrade
UpgradeStatus: No upgrade log present (probably fresh install)
---
ProblemType: Bug
ApportVersion: 2.20.9-0ubuntu7.14
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC0: bananan 2456 F.... pulseaudio
CurrentDesktop: ubuntu:GNOME
DistroRelease: Ubuntu 18.04
InstallationDate: Installed on 2020-04-13 (2 days ago)
InstallationMedia: Ubuntu 18.04.4 LTS "Bionic Beaver" - Release amd64 (20200203.1)
MachineType: Dell Inc. XPS 15 9570
NonfreeKernelModules: nvidia_modeset nvidia
Package: linux (not installed)
ProcFB: 0 i915drmfb
ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-5.3.0-46-generic root=/dev/mapper/ubuntu--vg-root ro quiet splash vt.handoff=1
ProcVersionSignature: Ubuntu 5.3.0-46.38~18.04.1-generic 5.3.18
RelatedPackageVersions:
linux-restricted-modules-5.3.0-46-generic N/A
linux-backports-modules-5.3.0-46-generic N/A
linux-firmware 1.173.17
Tags: bionic
Uname: Linux 5.3.0-46-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip docker lpadmin plugdev sambashare sudo
_MarkForUpload: True
dmi.bios.date: 12/25/2019
dmi.bios.vendor: Dell Inc.
dmi.bios.version: 1.15.0
dmi.board.name: 07GHH0
dmi.board.vendor: Dell Inc.
dmi.board.version: A00
dmi.chassis.type: 10
dmi.chassis.vendor: Dell Inc.
dmi.modalias: dmi:bvnDellInc.:bvr1.15.0:bd12/25/2019:svnDellInc.:pnXPS159570:pvr:rvnDellInc.:rn07GHH0:rvrA00:cvnDellInc.:ct10:cvr:
dmi.product.family: XPS
dmi.product.name: XPS 15 9570
dmi.product.sku: 087C
dmi.sys.vendor: Dell Inc. |
|
| 2020-04-15 20:49:40 |
Alistair Burrowes |
attachment added |
|
AlsaInfo.txt https://bugs.launchpad.net/bugs/1870614/+attachment/5354862/+files/AlsaInfo.txt |
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| 2020-04-15 20:49:42 |
Alistair Burrowes |
attachment added |
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CRDA.txt https://bugs.launchpad.net/bugs/1870614/+attachment/5354863/+files/CRDA.txt |
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| 2020-04-15 20:49:46 |
Alistair Burrowes |
attachment added |
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CurrentDmesg.txt https://bugs.launchpad.net/bugs/1870614/+attachment/5354864/+files/CurrentDmesg.txt |
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| 2020-04-15 20:49:48 |
Alistair Burrowes |
attachment added |
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IwConfig.txt https://bugs.launchpad.net/bugs/1870614/+attachment/5354865/+files/IwConfig.txt |
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| 2020-04-15 20:49:50 |
Alistair Burrowes |
attachment added |
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Lspci.txt https://bugs.launchpad.net/bugs/1870614/+attachment/5354866/+files/Lspci.txt |
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| 2020-04-15 20:49:52 |
Alistair Burrowes |
attachment added |
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Lsusb.txt https://bugs.launchpad.net/bugs/1870614/+attachment/5354867/+files/Lsusb.txt |
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| 2020-04-15 20:49:54 |
Alistair Burrowes |
attachment added |
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ProcCpuinfo.txt https://bugs.launchpad.net/bugs/1870614/+attachment/5354868/+files/ProcCpuinfo.txt |
|
| 2020-04-15 20:49:56 |
Alistair Burrowes |
attachment added |
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ProcCpuinfoMinimal.txt https://bugs.launchpad.net/bugs/1870614/+attachment/5354869/+files/ProcCpuinfoMinimal.txt |
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| 2020-04-15 20:49:59 |
Alistair Burrowes |
attachment added |
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ProcEnviron.txt https://bugs.launchpad.net/bugs/1870614/+attachment/5354870/+files/ProcEnviron.txt |
|
| 2020-04-15 20:50:01 |
Alistair Burrowes |
attachment added |
|
ProcInterrupts.txt https://bugs.launchpad.net/bugs/1870614/+attachment/5354871/+files/ProcInterrupts.txt |
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| 2020-04-15 20:50:03 |
Alistair Burrowes |
attachment added |
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ProcModules.txt https://bugs.launchpad.net/bugs/1870614/+attachment/5354872/+files/ProcModules.txt |
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| 2020-04-15 20:50:06 |
Alistair Burrowes |
attachment added |
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PulseList.txt https://bugs.launchpad.net/bugs/1870614/+attachment/5354873/+files/PulseList.txt |
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| 2020-04-15 20:50:09 |
Alistair Burrowes |
attachment added |
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RfKill.txt https://bugs.launchpad.net/bugs/1870614/+attachment/5354874/+files/RfKill.txt |
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| 2020-04-15 20:50:13 |
Alistair Burrowes |
attachment added |
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UdevDb.txt https://bugs.launchpad.net/bugs/1870614/+attachment/5354875/+files/UdevDb.txt |
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| 2020-04-15 20:50:17 |
Alistair Burrowes |
attachment added |
|
WifiSyslog.txt https://bugs.launchpad.net/bugs/1870614/+attachment/5354876/+files/WifiSyslog.txt |
|
| 2020-04-15 21:01:35 |
Alistair Burrowes |
linux (Ubuntu): status |
Incomplete |
Confirmed |
|
| 2021-01-07 03:59:58 |
Po-Hsu Lin |
linux (Ubuntu): status |
Confirmed |
Invalid |
|
| 2021-01-07 04:00:00 |
Po-Hsu Lin |
linux (Ubuntu): status |
Invalid |
Won't Fix |
|
| 2021-01-07 04:00:27 |
Po-Hsu Lin |
linux (Ubuntu): status |
Won't Fix |
Confirmed |
|
| 2022-06-23 08:47:31 |
Daniel van Vugt |
tags |
amd64 apport-bug apport-collected bionic disco dist-upgrade |
amd64 apport-bug apport-collected bionic dist-upgrade |
|
