White noise during sound playing and after sound stopped for 5 seconds in headphones
Affects | Status | Importance | Assigned to | Milestone | |
---|---|---|---|---|---|
linux (Ubuntu) |
Confirmed
|
Undecided
|
Unassigned |
Bug Description
I have an Ubuntu 18.04 installed on my DELL 7490 laptop.
Kernel version is: 5.3.0-40-generic
When I plug in one of my headphones and start to play sound I immediately start to hear white noise in the earphone. After I stop the music the white noise still remains for 5 more seconds, after 5 seconds it stops.
I tried with different headphones, the only difference between them is the volume of the white noise.
I tried several ways to fix the problem but without any luck.
lspci -nnk | grep -iA2 audio output:
00:1f.3 Audio device [0403]: Intel Corporation Sunrise Point-LP HD Audio [8086:9d71] (rev 21)
Subsystem: Dell Sunrise Point-LP HD Audio [1028:081c]
Kernel driver in use: snd_hda_intel
Kernel modules: snd_hda_intel, snd_soc_skl
sudo aplay -l output:
**** List of PLAYBACK Hardware Devices ****
card 0: PCH [HDA Intel PCH], device 0: ALC3246 Analog [ALC3246 Analog]
Subdevices: 1/1
Subdevice #0: subdevice #0
card 0: PCH [HDA Intel PCH], device 3: HDMI 0 [HDMI 0]
Subdevices: 1/1
Subdevice #0: subdevice #0
card 0: PCH [HDA Intel PCH], device 7: HDMI 1 [HDMI 1]
Subdevices: 1/1
Subdevice #0: subdevice #0
card 0: PCH [HDA Intel PCH], device 8: HDMI 2 [HDMI 2]
Subdevices: 1/1
Subdevice #0: subdevice #0
card 0: PCH [HDA Intel PCH], device 9: HDMI 3 [HDMI 3]
Subdevices: 1/1
Subdevice #0: subdevice #0
card 0: PCH [HDA Intel PCH], device 10: HDMI 4 [HDMI 4]
Subdevices: 1/1
Subdevice #0: subdevice #0
Thanks for your help in advance!
---
ProblemType: Bug
ApportVersion: 2.20.9-0ubuntu7.12
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/
CurrentDesktop: ubuntu:GNOME
DistroRelease: Ubuntu 18.04
InstallationDate: Installed on 2020-02-20 (34 days ago)
InstallationMedia: Ubuntu 18.04.4 LTS "Bionic Beaver" - Release amd64 (20200203.1)
Lsusb:
Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 001 Device 003: ID 8087:0a2b Intel Corp.
Bus 001 Device 002: ID 0bda:5650 Realtek Semiconductor Corp.
Bus 001 Device 004: ID 0a5c:5834 Broadcom Corp.
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
MachineType: Dell Inc. Latitude 7490
Package: linux (not installed)
ProcFB: 0 i915drmfb
ProcKernelCmdLine: BOOT_IMAGE=
ProcVersionSign
RelatedPackageV
linux-
linux-
linux-firmware 1.173.16
Tags: bionic
Uname: Linux 5.3.0-42-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
_MarkForUpload: True
dmi.bios.date: 11/08/2019
dmi.bios.vendor: Dell Inc.
dmi.bios.version: 1.13.1
dmi.board.name: 0PP44F
dmi.board.vendor: Dell Inc.
dmi.board.version: A02
dmi.chassis.type: 10
dmi.chassis.vendor: Dell Inc.
dmi.modalias: dmi:bvnDellInc.
dmi.product.family: Latitude
dmi.product.name: Latitude 7490
dmi.product.sku: 081C
dmi.sys.vendor: Dell Inc.
affects: | ubuntu → linux |
affects: | linux → ubuntu |
affects: | ubuntu → linux (Ubuntu) |
Output of wget -O alsa-info.sh http:// www.alsa- project. org/alsa- info.sh && chmod +x ./alsa-info.sh && ./alsa-info.sh
upload= true&script= true&cardinfo= ####### ####### ####### ###### ####### ####### ####### ######
!!#####
!!ALSA Information Script v 0.4.64
!!#####
!!Script ran on: Wed Mar 11 14:00:00 UTC 2020
!!Linux Distribution ------- ------
!!-----
Ubuntu 18.04.4 LTS \n \l DISTRIB_ID=Ubuntu DISTRIB_ DESCRIPTION= "Ubuntu 18.04.4 LTS" NAME="Ubuntu" ID=ubuntu ID_LIKE=debian PRETTY_NAME="Ubuntu 18.04.4 LTS" HOME_URL="https:/ /www.ubuntu. com/" SUPPORT_URL="https:/ /help.ubuntu. com/" BUG_REPORT_URL="https:/ /bugs.launchpad .net/ubuntu/" PRIVACY_ POLICY_ URL="https:/ /www.ubuntu. com/legal/ terms-and- policies/ privacy- policy" UBUNTU_ CODENAME= bionic
!!DMI Information
!!---------------
Manufacturer: Dell Inc.
Product Name: Latitude 7490
Product Version:
Firmware Version: 1.13.1
Board Vendor: Dell Inc.
Board Name: 0PP44F
!!ACPI Device Status Information
!!---------------
/sys/bus/ acpi/devices/ ACPI0003: 00/status 15 acpi/devices/ ACPI000C: 00/status 15 acpi/devices/ DELL081C: 00/status 15 acpi/devices/ DLLK081C: 00/status 15 acpi/devices/ INT33A1: 00/status 15 acpi/devices/ INT33D5: 00/status 15 acpi/devices/ INT3400: 00/status 15 acpi/devices/ INT3403: 00/status 15 acpi/devices/ INT3403: 01/status 15 acpi/devices/ INT3403: 02/status 15 acpi/devices/ INT340E: 00/status 15 acpi/devices/ INT3446: 00/status 15 acpi/devices/ INT3F0D: 00/status 15 acpi/devices/ LNXPOWER: 00/status 1 acpi/devices/ MSFT0101: 00/status 15 acpi/devices/ PNP0103: 00/status 15 acpi/devices/ PNP0C02: 03/status 3 acpi/devices/ PNP0C02: 05/status 3 acpi/devices/ PNP0C09: 00/status 15 acpi/devices/ PNP0C0A: 00/status 31 acpi/devices/ PNP0C0C: 00/status 15 acpi/devices/ PNP0C0F: 00/status 9 acpi/devices/ PNP0C0F: 01/status 9 acpi/devices/ PNP0C0F: 02/status 9 acpi/devices/ PNP0C0F: 03/status 9 acpi/devices/ PNP0C0F: 04/status 9 acpi/devices/ PNP0C0F: 05/status 9 acpi/devices/ PNP0C0F: 06/status 9 acpi/devices/ PNP0C0F: 07/status 9 acpi/devices/ USBC000: 00/status 15 acpi/devices/ device: 09/status 15 acpi/devices/ device: 64/status 15 acpi/devices/ device: 77/status 11
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!!Kernel Information ------- ------
!!-----
Kernel release: 5.3.0-40-generic
Operating System: GNU/Linux
Architecture: x86_64
Processor: x86_64
SMP Enabled: Yes
!!ALSA Version
!!------------
Driver version: k5.3.0-40-generic
Library version: 1.1.3
Utilities version: 1.1.3
!!Loaded ALSA modules ------- -------
!!-----
snd_hda_intel
!!Sound Servers on this system ------- ------- ------- --
!!-----
Pulseaudio: pulseaudio)
Installed - Yes (/usr/bin/
Running - Yes
!!Soundcards recognised by ALSA ------- ------- ------- ---
!!-----
0 [PCH ]: HDA-Intel - HDA Intel PCH
HDA Intel PCH at 0xec248000 irq 132
!!PCI Soundcards installed in the system ------- ------- ------- ------- -----
!!-----
00:1f.3 Audio device [0403]: Intel Corporation Sunrise Point-LP HD Audio [8086:9d71] (rev 21) (prog-if ...