Missing wireless network interface after kernel 5.3.0-43 installed

Bug #1868544 reported by Rustin Schenk
6
This bug affects 1 person
Affects Status Importance Assigned to Milestone
linux (Ubuntu)
Confirmed
Undecided
Unassigned

Bug Description

I apologize if this is a repeat of the bug I filed a couple of days ago, but I don't see on launchpad that it shows I filed a bug, so I am filling another. Also didn't know what to file the bug under so I chose network-manager. It appears to be a bug with kernel 5.3.0-43.

I updated to latest kernel: initrd.img-5.3.0-43-generic and find that my network is in airplane mode. ifconfig shows there is no wireless interface setup. When I go back to kernel 5.3.0-42 everything is working correctly. I am using an HP laptop.
I can see the wireless network controller with lshw:

lshw -C network
  *-network
       description: Ethernet interface
       product: RTL8111/8168/8411 PCI Express Gigabit Ethernet Controller
       vendor: Realtek Semiconductor Co., Ltd.
       physical id: 0
       bus info: pci@0000:02:00.0
       logical name: eno1
       version: 15
       serial: b4:b6:86:e7:67:29
       size: 100Mbit/s
       capacity: 1Gbit/s
       width: 64 bits
       clock: 33MHz
       capabilities: pm msi pciexpress msix bus_master cap_list ethernet physical tp mii 10bt 10bt-fd 100bt 100bt-fd 1000bt-fd autonegotiation
       configuration: autonegotiation=on broadcast=yes driver=r8169 duplex=full firmware=rtl8168h-2_0.0.2 02/26/15 ip=192.168.1.108 latency=0 link=yes multicast=yes port=MII speed=100Mbit/s
       resources: irq:38 ioport:e000(size=256) memory:fe904000-fe904fff memory:fe900000-fe903fff
  *-network
       description: Network controller
       product: Dual Band Wireless-AC 3168NGW [Stone Peak]
       vendor: Intel Corporation
       physical id: 0
       bus info: pci@0000:03:00.0
       version: 10
       width: 64 bits
       clock: 33MHz
       capabilities: pm msi pciexpress bus_master cap_list
       configuration: driver=iwlwifi latency=0
       resources: irq:43 memory:fe800000-fe801fff

lspci |grep Network
03:00.0 Network controller: Intel Corporation Dual Band Wireless-AC 3168NGW [Stone Peak] (rev 10)

iwconfig
lo no wireless extensions.

eno1 no wireless extensions.

ProblemType: Bug
DistroRelease: Ubuntu 19.10
Package: network-manager 1.20.4-2ubuntu2.2
ProcVersionSignature: Ubuntu 5.3.0-43.36-generic 5.3.18
Uname: Linux 5.3.0-43-generic x86_64
ApportVersion: 2.20.11-0ubuntu8.7
Architecture: amd64
Date: Mon Mar 23 05:37:31 2020
IfupdownConfig:
 # interfaces(5) file used by ifup(8) and ifdown(8)
 auto lo
 iface lo inet loopback
InstallationDate: Installed on 2018-11-30 (479 days ago)
InstallationMedia: Ubuntu 18.10 "Cosmic Cuttlefish" - Release amd64 (20181017.3)
IwConfig:
 eno1 no wireless extensions.

 lo no wireless extensions.
NetworkManager.state:
 [main]
 NetworkingEnabled=true
 WirelessEnabled=true
 WWANEnabled=true
ProcEnviron:
 TERM=xterm-256color
 PATH=(custom, no user)
 LANG=en_US.UTF-8
 SHELL=/bin/bash
RfKill:
 0: hci0: Bluetooth
  Soft blocked: yes
  Hard blocked: no
SourcePackage: network-manager
UpgradeStatus: No upgrade log present (probably fresh install)
modified.conffile..etc.NetworkManager.conf.d.default-wifi-powersave-on.conf:
 [connection]
 wifi.powersave = 2
mtime.conffile..etc.NetworkManager.conf.d.default-wifi-powersave-on.conf: 2018-11-29T22:07:37.505878
nmcli-dev:
 DEVICE TYPE STATE IP4-CONNECTIVITY IP6-CONNECTIVITY DBUS-PATH CONNECTION CON-UUID CON-PATH
 eno1 ethernet connected full limited /org/freedesktop/NetworkManager/Devices/2 Wired connection 1 b6cda306-c004-3fd6-89b9-1be0460aa25d /org/freedesktop/NetworkManager/ActiveConnection/1
 lo loopback unmanaged unknown unknown /org/freedesktop/NetworkManager/Devices/1 -- -- --
nmcli-nm:
 RUNNING VERSION STATE STARTUP CONNECTIVITY NETWORKING WIFI-HW WIFI WWAN-HW WWAN
 running 1.20.4 connected started full enabled enabled enabled enabled enabled
---
ProblemType: Bug
ApportVersion: 2.20.11-0ubuntu8.7
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC1: rustin 1685 F.... pulseaudio
DistroRelease: Ubuntu 19.10
InstallationDate: Installed on 2018-11-30 (479 days ago)
InstallationMedia: Ubuntu 18.10 "Cosmic Cuttlefish" - Release amd64 (20181017.3)
IwConfig:
 lo no wireless extensions.

 eno1 no wireless extensions.
MachineType: HP HP Pavilion Laptop 17-ar0xx
Package: linux (not installed)
ProcEnviron:
 TERM=xterm-256color
 PATH=(custom, no user)
 LANG=en_US.UTF-8
 SHELL=/bin/bash
ProcFB: 0 amdgpudrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.3.0-43-generic root=UUID=29898130-1fa9-464b-88cf-ed44cfd58f76 ro pcie_aspm=force acpi_backlight=vendor
ProcVersionSignature: Ubuntu 5.3.0-43.36-generic 5.3.18
PulseList: Error: command ['pacmd', 'list'] failed with exit code 1: No PulseAudio daemon running, or not running as session daemon.
RelatedPackageVersions:
 linux-restricted-modules-5.3.0-43-generic N/A
 linux-backports-modules-5.3.0-43-generic N/A
 linux-firmware 1.183.5
RfKill:
 0: hci0: Bluetooth
  Soft blocked: yes
  Hard blocked: no
Tags: eoan
Uname: Linux 5.3.0-43-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups:

_MarkForUpload: True
dmi.bios.date: 01/12/2018
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: F.22
dmi.board.asset.tag: Base Board Asset Tag
dmi.board.name: 8357
dmi.board.vendor: HP
dmi.board.version: 37.34
dmi.chassis.type: 10
dmi.chassis.vendor: HP
dmi.chassis.version: Chassis Version
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrF.22:bd01/12/2018:svnHP:pnHPPavilionLaptop17-ar0xx:pvr:rvnHP:rn8357:rvr37.34:cvnHP:ct10:cvrChassisVersion:
dmi.product.family: 103C_5335KV HP Pavilion
dmi.product.name: HP Pavilion Laptop 17-ar0xx
dmi.product.sku: 1KU52UA#ABA
dmi.sys.vendor: HP

Revision history for this message
Rustin Schenk (rmschenk1) wrote :
affects: network-manager (Ubuntu) → linux (Ubuntu)
Revision history for this message
Ubuntu Kernel Bot (ubuntu-kernel-bot) wrote : Missing required logs.

This bug is missing log files that will aid in diagnosing the problem. While running an Ubuntu kernel (not a mainline or third-party kernel) please enter the following command in a terminal window:

apport-collect 1868544

and then change the status of the bug to 'Confirmed'.

If, due to the nature of the issue you have encountered, you are unable to run this command, please add a comment stating that fact and change the bug status to 'Confirmed'.

This change has been made by an automated script, maintained by the Ubuntu Kernel Team.

Changed in linux (Ubuntu):
status: New → Incomplete
Revision history for this message
Rustin Schenk (rmschenk1) wrote : AlsaInfo.txt

apport information

tags: added: apport-collected
description: updated
Revision history for this message
Rustin Schenk (rmschenk1) wrote : CRDA.txt

apport information

Revision history for this message
Rustin Schenk (rmschenk1) wrote : CurrentDmesg.txt

apport information

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Rustin Schenk (rmschenk1) wrote : Lspci.txt

apport information

Revision history for this message
Rustin Schenk (rmschenk1) wrote : Lsusb.txt

apport information

Revision history for this message
Rustin Schenk (rmschenk1) wrote : ProcCpuinfo.txt

apport information

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Rustin Schenk (rmschenk1) wrote : ProcCpuinfoMinimal.txt

apport information

Revision history for this message
Rustin Schenk (rmschenk1) wrote : ProcInterrupts.txt

apport information

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Rustin Schenk (rmschenk1) wrote : ProcModules.txt

apport information

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Rustin Schenk (rmschenk1) wrote : UdevDb.txt

apport information

Revision history for this message
Rustin Schenk (rmschenk1) wrote : WifiSyslog.txt

apport information

Changed in linux (Ubuntu):
status: Incomplete → Confirmed
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