Sound card not detected on HP Spectre x360 13-aw0xxx
Affects | Status | Importance | Assigned to | Milestone | |
---|---|---|---|---|---|
linux (Ubuntu) |
Fix Released
|
Undecided
|
Unassigned |
Bug Description
On a fresh Ubuntu 19.10 install with the Linux kernel updated to 5.3.0 (via proposed-packages), no sound card detected (CPU: Intel i7-1065G).
Relevant dmesg output:
```
[ 4.544994] sof-audio-pci 0000:00:1f.3: Direct firmware load for intel/sof/
[ 4.544997] sof-audio-pci 0000:00:1f.3: error: request firmware intel/sof/
[ 4.544999] sof-audio-pci 0000:00:1f.3: error: failed to load DSP firmware -2
[ 4.545000] sof-audio-pci 0000:00:1f.3: error: sof_probe_work failed err: -2
```
ProblemType: Bug
DistroRelease: Ubuntu 19.10
Package: alsa-base 1.0.25+
ProcVersionSign
Uname: Linux 5.3.0-42-generic x86_64
ApportVersion: 2.20.11-0ubuntu8.5
Architecture: amd64
AudioDevicesInUse: Error: command ['fuser', '-v', '/dev/snd/seq', '/dev/snd/timer'] failed with exit code 1:
CurrentDesktop: GNOME
Date: Mon Mar 2 20:47:33 2020
InstallationDate: Installed on 2020-02-28 (3 days ago)
InstallationMedia: Ubuntu 19.10 "Eoan Ermine" - Release amd64 (20191017)
PackageArchitec
SourcePackage: alsa-driver
Symptom: audio
Title: PCI/internal sound card not detected
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 12/25/2019
dmi.bios.vendor: AMI
dmi.bios.version: F.11
dmi.board.
dmi.board.name: 86FA
dmi.board.vendor: HP
dmi.board.version: 87.44
dmi.chassis.type: 31
dmi.chassis.vendor: HP
dmi.chassis.
dmi.modalias: dmi:bvnAMI:
dmi.product.family: 103C_5335KV HP Spectre
dmi.product.name: HP Spectre x360 Convertible 13-aw0xxx
dmi.product.sku: 8NF08EA#ABU
dmi.sys.vendor: HP
---
ProblemType: Bug
ApportVersion: 2.20.11-0ubuntu18
Architecture: amd64
AudioDevicesInUse: Error: command ['fuser', '-v', '/dev/snd/seq', '/dev/snd/timer'] failed with exit code 1:
CurrentDesktop: GNOME
DistroRelease: Ubuntu 20.04
InstallationDate: Installed on 2020-02-28 (6 days ago)
InstallationMedia: Ubuntu 19.10 "Eoan Ermine" - Release amd64 (20191017)
MachineType: HP HP Spectre x360 Convertible 13-aw0xxx
Package: linux (not installed)
ProcFB: 0 i915drmfb
ProcKernelCmdLine: BOOT_IMAGE=
ProcVersionSign
RelatedPackageV
linux-
linux-
linux-firmware 1.186
Tags: focal
Uname: Linux 5.4.0-14-generic x86_64
UpgradeStatus: Upgraded to focal on 2020-03-04 (0 days ago)
UserGroups: adm cdrom dip lpadmin lxd plugdev sambashare sudo
_MarkForUpload: True
dmi.bios.date: 12/25/2019
dmi.bios.vendor: AMI
dmi.bios.version: F.11
dmi.board.
dmi.board.name: 86FA
dmi.board.vendor: HP
dmi.board.version: 87.44
dmi.chassis.type: 31
dmi.chassis.vendor: HP
dmi.chassis.
dmi.modalias: dmi:bvnAMI:
dmi.product.family: 103C_5335KV HP Spectre
dmi.product.name: HP Spectre x360 Convertible 13-aw0xxx
dmi.product.sku: 8NF08EA#ABU
dmi.sys.vendor: HP
Upgraded to Ubuntu 20.04 dev, same issue.
```
$ uname -a
Linux hiccup 5.4.0-14-generic #17-Ubuntu SMP Thu Feb 6 22:47:59 UTC 2020 x86_64 x86_64 x86_64 GNU/Linux
```